YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about YARDLEY WOOD HEALTH CENTRE.
Reviews
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Review titled Really friendly and professional
Rated 5 stars out of 5
by Anne-Marie - Posted on 07 June 2024
Compared to experience from my previous surgery, Yardley wood health centre is great and very accessible in terms of booking things via text and email. The nurse who managed my appointment was really nice and professional. Very clear and concise. Very helpful too. Really happy I go to this surgery as things are sorted quickly for me.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 June 2024
Dear Anne-Marie, Thank you for the 5 star rating and kind words regarding the service you received. I am really pleased to hear to are enjoying your experience with us and hope to continue to exceed your expectations. Kind Regards, Sophia Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Jemma - Posted on 19 June 2024
Very friendly nurse who gave me a lot of help, advice and reassurance. All my questions were answered.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 19 June 2024
Dear Jenna, Thank you for the 5 star rating and complimentary words; great to hear of your positive experience! Kind Regards Sophia Practice Manager
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Review titled Very good
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
Very thorough check of my son for our 6 week check up. He was extremely friendly and helpful Doctor giving relevant information to different services provided. Thank you
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 28 June 2024
Dear Anonymous, Thank you for your 4 star rating and kind words regarding your experience. We recognize how daunting having a new baby can be, so really try to offer a comprehensive 6 week check for mum and baby to ensure you both are well and feel 'looked after.' I'm very pleased to hear how positive your experience was. Thanks again for leaving your feedback. Kind Regards Sophia Practice Manager
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Review titled Huge improvement
Rated 5 stars out of 5
by Camilla F - Posted on 11 June 2024
It seems much easier to get appointments now. The appointment was very thorough and great to book the follow up at the same time.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 June 2024
Dear Camilla, Thank you for the 5 star rating and kind words regarding the improvement of our services. We appreciate your reflections. King Regards Sophia Practice Manager
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Review titled Just a practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2024
From an appointment point of view, the experience was good. However, the GP seemed to be in a rush and was treating us hastily. Even though we arrived early for our appointment, it felt like the GP was just trying to tick boxes. My daughter needed antibiotics for her swollen tonsils that was the reason we booked the appointment. The GP was not willing to listen to her other symptoms and insisted on booking a second appointment for those issues.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 June 2024
Dear Anonymous, Thank you for the 4 star rating and for taking the time to share your experience. I am pleased you are enjoying our appointment system, however, am sorry you felt rushed during your appointment. Due to appointments only lasting 10-12 minutes, it is important that our clinicians only manage one presentation at a time, managing multiple conditions in one appointment can lead to missed diagnosis, so we do ask that you only discuss one health issue during your allocated time. I am sorry again for how you left feeling, and hope we can see you again soon to provide a better experience. Kind Regards Sophia Practice Manager
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Review titled Brilliant service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Got an appointment straight away. Used the app. It was easy to do. Doctor was friendly and reassuring.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 June 2024
Dear Anonymous, Thank you for the 5 star rating and review of your experience. Kind Regards, Sophia Practice Manager
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Review titled Nice practice, great location
Rated 4 stars out of 5
by Amy - Posted on 21 June 2024
I really like this GP surgery, I'm not so keen on the on line booking system. If you're off the older generation like myself it's not easy to figure out, it takes time. That been said I managed to log my request and this time got a face to face appointment the same day, fantastic!
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 June 2024
Dear Amy Thank you for your kind review and 4 star rating. If you require additional support to use the online system, please do register your interest (via reception) for our online system training. We held a training session a few months ago and it was a real success, we are hoping to run another soon once we have enough interest! Kind Regards Sophia Practice Manager
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Review titled Listen and adapt
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
This surgery had many issues, as many surgeries still do, long call wait times, no appointments left 5 mins after phone lines open and months before you get a routine appointment The surgery listened to the patients concerns and adapted thier systems to be able to meet our needs, and continue to do so Yardley Wood Health Centre has an open dialogue with the people registered at the surgery and strive to work better for us
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 June 2024
Dear Anonymous, I genuinely cannot thank you enough for your kind words. As you have described; we've experienced significant challenges in the past with the way in which our patients could access the system. Through hard work and dedication; we have designed a system now which we are so pleased is meeting the needs of our patients. Our Patient Participation Group and extremely hard working colleagues have been integral to our successes and I'm delighted to hear such positive feedback from you. Thank you! Sophia Practice Manager
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Review titled Bloods
Rated 5 stars out of 5
by Jen - Posted on 12 July 2024
went for blood test, logged in waited a short while. The nurse/phlebotomist explain what she was going to do (I did know as I have had a few bloods done). When she had done, explained what would happen next. All sorted in about 15 mins from arrival to departure.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 July 2024
Dear Jen, Thank you for the 5 star rating and kind review of your experience. I am so pleased to hear of how well your appointment went and how quickly we were able to manage your needs. Thank you again for sharing Sophia Practice Manager
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Review titled Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
Got an appointment very quickly and was referred to hospital, Dr was very helpful and I was very greatful.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 25 June 2024
Dear Anonymous Thank you for the 5 star review and your kind words. I am really pleased you were happy with the service. Kind Regards Sophia Practice Manager