YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt service
Rated 5 stars out of 5
by John Foster - Posted on 06 September 2024
Quick reaction to emails sent...Nice reactions with all staff and prompt attention. In all excellent service
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 September 2024
Dear John, Thank you for the 5 star rating and kind review of your experience with our practice team. Kind Regards Sophia Practice Manager
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Review titled Much improved practice
Rated 4 stars out of 5
by Susan Fellows - Posted on 07 September 2024
Have been able to get an appointment quite quickly I was dealt with very professionally and with empathy
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 September 2024
Dear Susan Thank you for the 4 star rating and reflections on the improvement of the service. We've worked hard to improve access and patient experience so it is great to hear when our patients are feeling the benefit. Many thanks again Sophia Practice Manager
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Review titled Listened, responded and resolved
Rated 5 stars out of 5
by Rebecca - Posted on 07 September 2024
Had several queries which the receptionist was kind, helpful and resolved. I spoke to diabetes nurse, who was extremely supportive and knowledgeable. Thank you
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 September 2024
Dear Rebecca Thank you for the 5 star rating and kind review - I am so pleased to hear how kind and helpful you found our receptionist to be and your positive experience with our diabetes nurse. Thank you so much for sharing your positive review. Kind Regards Sophia Practice Manager
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Review titled Good rapport with Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
Gave me all the information that I needed and was informative of what was going to happen in the future if I needed it .
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 13 September 2024
Dear Anonymous Thank you for the 5 star rating and kind review! Kind Regards Sophia Practice Manager
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Review titled Concerned
Rated 3 stars out of 5
by Anonymous - Posted on 04 September 2024
The nurse I saw during my visit was lovely and I couldn't fault her. However I was concerned when she checked my details that she had been told I was there to receive a totally different vaccine than the one I had asked for. Thankfully on checking my notes I was able to receive the correct one.
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 06 September 2024
Dear Anonymous, Thank you for taking the time to review your experience; I am very sorry to hear you were booked for a different vaccine to the one you received. There are many checks we complete before administering any vaccines, so please be assured that you wouldn't have received a vaccine you were not eligible for. Thank you again for sharing your experience and for your lovely feedback regarding our practice nurse. Kind Regards Sophia Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2024
The practice is friendly and efficient. Treatment was carried out with consideration and empathy, would recommend.
Visited September 2024
YARDLEY WOOD HEALTH CENTRE has not yet replied.
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Review titled This Practice is not that good anymore
Rated 3 stars out of 5
by MR Dennis Powell - Posted on 11 September 2024
When I was told I had A heart condition and they wonted to do open heart surgery on me after going to the QE hospital back in 2022 this practice was very good to me in 2022 & 2023 they sorted all my appointments I did not have to contact them has they would send me a text with a link, but in 2024 all that stopped I got in touch with them early this year has my medication had run out so got in touch with the practice and they sorted it out so I booked a medication review via the on line booking for the first of August only to get there and find out they had booked me a yearly medical with a nurse which they are very good but can not sort out medication I did not rebook the medication review has the practice receptionist had sorted out my prescription so I had my medication , I got a text on the 10/09/24 saying I need to book a medical condition review so booked it thinking it would be about my medication for the 11/09/24 only to find out when I got to the practice only for the nurse to say I do not know why they sent you a text has we saw you August But she was good and sent me a text to book a medication review, so what I would like to know why in 2024 you stopped sending me the texts with the link to book my appointments but in 2022 and 2023 you where sending me the texts.
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 September 2024
Dear Dennis, Thank you for taking the time to review your recent experience with the practice. I am very sorry to hear of your discontent, however after reviewing some data; I can see you are up to date with all of your medicine monitoring and your long term condition reviews. We recognise it can be confusing for patients at times when language is used that may be misleading, however please be assured, every patient on routine or regular medicine has a review conducted by our practice pharmacist team at least once a year. If patients have visited the practice and we have up to date height, weight, blood pressure and blood work, often the medicines can be reviewed as a desktop exercise, with no disruption to our patients. Your recent appointment with one of our nursing team was for a yearly check; so I am sorry if the message was articulated to you in the way you have stated, however it is very clear from your consultation that she very much did know 'why you were there' and consequently conducted all the annual checks we needed to ensure your health is managed as effectively as possible. I am sorry you have felt confused following your interaction with the practice, this certainly is not how we want our patients to feel following an appointment - however please be assured, our processes are robust and all health monitoring is offered to all patients eligible. With Kindest Regards Sophia Practice Manager
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Review titled Hero
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
I saw a paramedic today he was a true gentleman , kind, cordial and sincere, full of devotion and committed to do the best he could to improve my situation. Thank you.
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 September 2024
Dear Anonymous, Thank you for the 5 star rating and wonderfully kind review of your experience with one of our Practice Paramedics. It is so lovely to hear your kind words; we have a wide variety of skilled professionals who work at our practice to deliver patient focused, specialist care to our population. Often patients believe the best person to assess their health needs is a GP, whilst this can be the case in certain scenarios, more often than not, we have a specialist onsite who is better to support with your health needs - such as a dietician, mental health worker, pharmacist or paramedic. Thank you again for taking the time out of your day to leave your feedback. Kind Regards Sophia Practice Manager
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Review titled Super fast
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2024
Wanted to make an appointment for a depot injection , expected the usual 2-3 weeks but got an appointment for that afternoon. The nurse was brilliant all done quickly and painlessly. Thank you
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 September 2024
Dear Anonymous, Thank you for the 4 star rating and kind words regarding the ease and speed of booking an appointment. We have worked hard to increase nursing capacity so I'm really pleased you are already reaping the benefits. Kind Regards Sophia Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by John Flavin - Posted on 07 September 2024
Very polite interaction with doctor she was very helpful. My appointment only took 15 minutes but despite this I felt everything was done to a great standard of care.
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 September 2024
Dear John, Thank you for the 5 star rating and kind review - it is great to hear how well your appointment went with one of our clinicians. Thank you for taking the time to share your experience . Kind Regards Sophia Practice Manager