YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful Doctor
Rated 5 stars out of 5
by Susan - Posted on 03 October 2024
Dr was very helpful and informative. He settled my mind and I appreciate his kind empathy. I would recommend the practice to friends and family. Being able to get a appointment on a Saturday is helpful too.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 03 October 2024
Dear Susan, Thank you for the 5 star rating and kind words regarding the ease in accessing appointments, availability of appointments across the week (including Saturdays) and empathy of clinical staff. The most valued compliment we can receive is when a patient recommends us to trusted family and friends - so thank you! Kind Regards Sophia Practice Manager
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Review titled Doctors appointment
Rated 3 stars out of 5
by Anna - Posted on 03 October 2024
Expected to see a doctor, and was seen by a paramedic, was disappointed as l felt he didn’t really fully understand my problem , really wanted to discuss with doctor.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 03 October 2024
Dear Anna Thank you for taking the time to review your experience; I am sorry you felt disappointed with your experience; each and every request that comes into the practice for a medical appointment is screened and 'triaged' by a GP who determines who best to deal with the medical issue presented. In this case, it seems the GP felt one of our paramedics would have been best placed to help you - if this hasn't been the case, please do not hesitate to re-connect with us and request another appointment with a different clinician. Remember, we are here to help you. Kind Regards Sophia Practice Manager
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Review titled Fabulous service.
Rated 5 stars out of 5
by MLBJ - Posted on 09 October 2024
Had an appointment with my usual doctor, who is always so good and knows to be a little bit extra patient with me, while I am going through a difficult time. The doctor listens to me and my concerns and talks things through to try and assist the best way they can. Thank you so much for all YWHC's assistance to me. The full reception team are helpful and friendly as well.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 October 2024
Dear MLBJ, Thank you for the 5 star rating and kind review of the service; I am so grateful for your kind words regarding the GP you saw and our amazing reception team - your words are received with gratitude! Kind Regards Sophia Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Julie Henderson - Posted on 05 October 2024
The nurse welcome me and asked how I was. I love the nursing staff I had my flu jab and straight out keeping to the appointment time. Very pleased.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 07 October 2024
Dear Julie Thank you for the 4 star rating and review - great to hear your appointment was conducted efficiently. Kind Regards Sophia Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
We were booked for our flu jab. All was on time, everything explained and the jab done with care and the horse was very pleasant. No complaints at all. In face our recent interaction with the practise has been God. They are helpful and pleasant. When I hear of othe people experiences with other practises I'm glad we are with Yardley Wood.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 07 October 2024
Dear Anonymous Great to hear your flu jab appointment went well - thank you so much for your comments regarding the practice. We hope to continue to exceed your expectations. Kind Regards Sophia Practice Manager
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Review titled Excellent service at this practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Arrived early and used the self check in. Was called in straight away and dealt with in a friendly and professional manner.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 09 October 2024
Dear Anonymous Thank you for the 5 star rating and kind words regarding your experience - I am so pleased to hear your appointment went well from start to finish. Kind Regards Sophia Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Marie Clair - Posted on 03 October 2024
I had a few concerns to ask the doctor, he was extremely thorough and confident, he delt with all my concerns, I left the surgery feeling that l had been listened to, amazing care,
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 03 October 2024
Dear Marie, Thank you for the 5 star rating! I am so pleased to hear you were satisfied with your experience and it's great to hear that you described the care as 'amazing' - thank you! Sophia Practice Manager
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Review titled Great service and lovely staff
Rated 5 stars out of 5
by Emma - Posted on 04 October 2024
Managed to get a same day appointment for my toddler with the online form. Doctor was fantastic. Explained things clearly and was brilliant with my son in keeping him happy and getting him to cooperate with the examination. Very happy.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 05 October 2024
Dear Emma, Thank you for the 5 star rating and lovely review. I hope your toddler feels better soon! Kind Regards Sophia Practice Manager
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Review titled Caring staff
Rated 5 stars out of 5
by Marie Clair - Posted on 04 October 2024
The nurse asked about taking blood the day before as she thought it may have bruised, which I thought how nice that she remembered.
Visited October 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 05 October 2024
Dear Marie Clair, Thank you for the 5 star rating and your kind words regarding the nurse you saw. We really appreciate your complimentary review. Kind Regards Sophia Practice Manager
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Review titled Routine appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
I was invited for a review of my health. This was carried out by a nurse and was quite straightforward.
Visited September 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 September 2024
Dear Anonymous Thank you for the 5 star rating; we are so glad your annual review went so well. Kind Regards Sophia Practice Manager