YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Paramedic was fab
Rated 5 stars out of 5
by Lily Turner - Posted on 21 June 2024
Brilliant paramedic CH , very thorough and helpful. Put my daughter who is 13 at ease (she suffers with anxiety) he asked lots of questions and allowed her time to answer , extremely pleased with the service. Thank you CH you are amazing .
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 June 2024
Dear Lily Thank you for the 5 star review and kind words about our paramedic, CH - I have shared this with him. You are absolutely right about everything in your review, CH is amazing and we are lucky to have him. Thanks again Lily for taking the time to leave such a positive review Kind Regards Sophia Practice Manager
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Review titled Scheduled appointment
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
Appointment was on time, nurse very helpful and carried out reason for my visit efficiently, without any problems.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 01 July 2024
Dear Anonymous Thank you for the 4 star rating and for taking the time to review the service. I'm very pleased to hear your appointment ran to time and was handled efficiently. Kind Regards Sophia Practice Manager
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Review titled Best GP practice
Rated 5 stars out of 5
by Amanda Ollerenshaw - Posted on 12 June 2024
Was seen on a face to face consultation and was treated with care and compassion and my health concerns was treated very professionally and thoroughly.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 13 June 2024
Dear Amanda, Thank you for the 5 star rating and kind words. I'm so pleased to hear about your positive experience. Kind Regards Sophia Practice Manager
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Review titled Good Service
Rated 5 stars out of 5
by MR WD RAMSDEN - Posted on 12 June 2024
After waiting months for a bloodtest with my last surgery, I left. The receptionist here booked me emergency appointment with a nurse (phlebologist) who because I still didn't have a doctor here at this point, refused to give me my bloodtest, because obviously I wasnt happy about this she then proceeded to send me a written warning!! You couldn't make it up!. After initial blip everything was great. Hospital appointment, clinic appointment, more bloodtests and now my issue has been resolved. Would thoroughly recommend.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 June 2024
Dear Mr Ramsden, Thank you for the 5 star rating and kind words. I am sorry you experienced issues with your first blood test appointment; without a request for bloods initiated by a clinician, unfortunately we are unable to process a test. I am really happy to hear you have had another appointment with one of our phlebotomists and your health condition has been resolved. We look forward to continuing to support you in your health journey. Kind Regards, Sophia Practice Manager
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Review titled Staff and Doctors, Nurses very friendly.
Rated 5 stars out of 5
by Mrs r pabathi - Posted on 19 July 2024
My whole family like Yadley wood health centre. All are very friendly and appointment also getting very quick with in 24hours.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 21 July 2024
Dear Mrs Pabathi Thank you for the 5 star rating and kind review. I'm so pleased you are enjoying our new access system and you're finding it easy to get an appointment! Thanks again for taking the time to review Kind Regards Sophia
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Review titled Good service
Rated 4 stars out of 5
by Michelle - Posted on 11 June 2024
Had a routine blood test. Phlebotomist was friendly as always, explained what she had to do and why, and when to get the results.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 June 2024
Dear Michelle, Thank you for taking the time to review your experience. Kind Regards, Sophia Practice Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Jacqueline Tomlinson - Posted on 12 June 2024
I love the idea of checking online for an appointment I don’t always get one however but I don’t have to queue up for ages to be cut off when it gets to my turn. Fantastic process the form filling is great which goes to triage.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 13 June 2024
Dear Jacqueline, Thank you for your positive feedback regarding our processes. We've worked hard to increase the number of appointments available to our patients, so hoping you'll see the benefits of this now. Kind Regards Sophia Practice Manager
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Review titled Practice was welcoming and clean
Rated 5 stars out of 5
by John - Posted on 20 June 2024
Doctors were attentive and friendly. They gave good advice. I felt that my health issues was taken seriously. I felt comfortable with the doctor.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 20 June 2024
Dear John, Thank you for your 5 star rating and kind words regarding your experience. I'm really pleased you were satisfied with your appointment. Kind Regards Sophia Practice Manager
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Review titled Efficient service
Rated 4 stars out of 5
by Veronica Cogswell - Posted on 07 June 2024
I found the nurse who took my bloods yesterday to be very helpful and kind. She asnswered the questions I had and was patient with me as I searched for the words to express myself.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 08 June 2024
Dear Veronica, Thank you for the 4 star rating and kind words regarding your experience. Kind Regards Sophia Practice Manager
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Review titled Bad experience
Rated 1 star out of 5
by Bbegum - Posted on 20 June 2024
There appointment system is very bad. Receptionist is not good. The gave u a link b you have to book before 4 clocks. I call them for my 3 month. The put him for waiting list. Then I have to go to emergency for simple eczema.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 20 June 2024
Dear Bbegum, I'm sorry you were not satisfied with your experience in the practice - you have mentioned that you 'have to book before 4pm' perhaps you are not familiar with our booking model? Just for clarity, our online tool suspends at 4pm, however our friendly and professional reception team are on hand to support patients with queries and bookings all the way until 6.30pm. I am sorry to hear you went to the emergency centre for simple eczema - this is disappointing and we do not condone this type of patient behavior. Accident and Emergency is for life threatening emergencies and should be kept free for those who need the service. Your GP practice is here to support you with your day to day health needs, and whilst you may not be seen on the day, an appointment, when clinically appropriate, will always be made. Kind Regards Sophia Practice Manager