YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shame about the receptionist
Rated 5 stars out of 5
by Lynn D - Posted on 04 July 2024
GP was great took his time & was thorough ,issued prescription. However, the medicine was discontinued I rang reception to explain & ask if the prescription could be re done the receptionist was very rude & asked ME to ask the pharmacist what ingredients should be be issued ,! Shame as the GP was excellent
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 04 July 2024
Dear Lynn I am pleased to hear your experience with the GP was positive; I am sorry to hear however of your interaction with one of our receptionists. I am happy to pick this up offline if you would like? If you are able, please do email nhsbsolicb.receptionywhc@nhs.net and mark FAO Sophia, I am happy to investigate this further. Kind Regards Sophia Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Susan - Posted on 17 July 2024
Sent a message online a Dr rang me with in 10 minuites and arranged for me to have a blood test the same day lovley Drs and Nurses
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 17 July 2024
Dear Susan, Thank you for the 5 star rating and your kind review. We have worked hard to streamline our access processes and appreciate to hear feedback - especially when it has gone well! Thanks again Sophia Practice Manager
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Review titled Helpful staff
Rated 4 stars out of 5
by Bernadette Nash - Posted on 07 July 2024
Reception staff are always very helpful. I was late to my appointment due to the bell not working and staff didn’t realise. But I was still seen straight away by the nurse.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 07 July 2024
Dear Bernadette, Thank you for the 4 star rating and kind words regarding our reception team. The whole team really do work so hard to ensure all of our patients receive the best service, so are always very grateful when they hear positive feedback. I will be sure to share with them. Kind Regards Sophia Practice Manager
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Review titled gentle and kind nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
The nurse that saw me today is a beautiful person, she radiates kindness and compassion easily and effortlessly. Thank you.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 July 2024
Dear Anonymous Thank you for the 5 star rating and kind review regarding one of our practice nurses. We are so lucky to have fantastic, empathetic and kind nurses work for the practice and so grateful our patients are able to reap the benefits of this. Many thanks for your lovely review Sophia Practice Manager
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Review titled Lovely doctors
Rated 5 stars out of 5
by Emma Jones - Posted on 19 July 2024
I recently went for a blood test. I had a great experience. The lady I saw was very lovely and put me at ease.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 21 July 2024
Dear Emma Thank you for the 5 star rating and complimentary review. Blood tests aren't a firm favorite with our patients so we love hearing when our nurses and HCA's have made the experience that little bit better. Thanks again! Sophia Practice Manager
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Review titled Satisfactory experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I contacted the surgery and was given an appointment with a paramedic, without any problem or long wait. The paramedic was attentive and understanding. He was able to refer me to the specific specialist for my condition.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 04 June 2024
Dear Anonymous Thank you for your 5 star rating and review of your experience. Thank you also for your kind words regarding one of our Practice Paramedics. Kind Regards Sophia Practice Manager
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Review titled Fantastic service and understanding doctors
Rated 5 stars out of 5
by Hannah - Posted on 15 June 2024
The doctor I saw was really understanding and gave great service. The reception staff were really helpful and efficient as well. I would highly recommend the surgery.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 18 June 2024
Dear Hannah, Thank you for the 5 star rating and kind review; I'm so pleased you are enjoying your experience as a patient with us, and look forward to continuing to support you. Kind Regards, Sophia Practice Manager
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Review titled treatment and care has been fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Brilliant dare and companion I'm here today because of the care I've been given ive had two cancers one stroke sepsis and kidney failure and God knows many other problems ty for always getting it right for me and my son
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 03 July 2024
Dear Anonymous, I am so sorry to hear of your health challenges, but so pleased we have been on hand to support you during your hardest times. We look forward to continuing to support you and your family, with all of your health needs. Kind Regards Sophia Practice Manager
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Review titled Good, friendly practice
Rated 5 stars out of 5
by Lynn L - Posted on 08 June 2024
All the staff were efficient and friendly. Excellent, knowledgeable and experienced medical team. My appointment was dealt with superbly. I would recommend to anyone.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 June 2024
Dear Lynn, Thank you for the 5 star rating and incredible kind words! Kind Regards, Sophia Practice Manager
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Review titled Practice ok
Rated 5 stars out of 5
by Brian Salliss - Posted on 05 June 2024
Went for my usual blood test after drinking plenty of water couldn’t get my blood have booked me in to go again on the 24-06-2024
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 08 June 2024
Dear Brian Thank you for your 5 star rating and taking the time to review the service. I am sorry to hear we struggled to bleed you on the day of your appt, but pleased to read you have another appointment already booked. Kind Regards Sophia Practice Manager