YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse appt
Rated 4 stars out of 5
by Anon - Posted on 19 June 2024
The nurse I saw was very friendly and helpful. I attended a blood test and she ensured I was looked after and explained everything really well. I really appreciated it.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 19 June 2024
Dear Anonymous, Thank you for your kind words and 4 star rating. I'm so pleased to hear of your positive experience. Kind Regards, Sophia Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Lorraine Waters - Posted on 06 June 2024
I had a very positive experience when I attended for my annual review with a friendly knowledgeable staff member. I was very impressed.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 08 June 2024
Dear Lorraine, Thank you for your 5 star review and kind words regarding the service. I am really pleased to hear of your positive experience and the fact that we were able to impress you. We are excited to surpass your expectations moving forward. Kind Regards Sophia Practice Manager
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Review titled Yardleywood health center
Rated 3 stars out of 5
by Anne Stafford - Posted on 16 June 2024
I was pleased with the doctors advice and caring nature the only thing is I find it hard to use online forms
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 18 June 2024
Dear Anne, Thank you for taking the time to review the service; I am sorry to hear you are struggling with the online forms - please ask one of our friendly receptionists to help you with the form next time you pop in. We would be more than happy to show you how to make the most out of the system. Kind Regards, Sophia Practice Manager
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Review titled Really friendly and professional
Rated 5 stars out of 5
by Anne-Marie - Posted on 07 June 2024
Compared to experience from my previous surgery, Yardley wood health centre is great and very accessible in terms of booking things via text and email. The nurse who managed my appointment was really nice and professional. Very clear and concise. Very helpful too. Really happy I go to this surgery as things are sorted quickly for me.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 June 2024
Dear Anne-Marie, Thank you for the 5 star rating and kind words regarding the service you received. I am really pleased to hear to are enjoying your experience with us and hope to continue to exceed your expectations. Kind Regards, Sophia Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Jemma - Posted on 19 June 2024
Very friendly nurse who gave me a lot of help, advice and reassurance. All my questions were answered.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 19 June 2024
Dear Jenna, Thank you for the 5 star rating and complimentary words; great to hear of your positive experience! Kind Regards Sophia Practice Manager
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Review titled Very good
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
Very thorough check of my son for our 6 week check up. He was extremely friendly and helpful Doctor giving relevant information to different services provided. Thank you
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 28 June 2024
Dear Anonymous, Thank you for your 4 star rating and kind words regarding your experience. We recognize how daunting having a new baby can be, so really try to offer a comprehensive 6 week check for mum and baby to ensure you both are well and feel 'looked after.' I'm very pleased to hear how positive your experience was. Thanks again for leaving your feedback. Kind Regards Sophia Practice Manager
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Review titled Huge improvement
Rated 5 stars out of 5
by Camilla F - Posted on 11 June 2024
It seems much easier to get appointments now. The appointment was very thorough and great to book the follow up at the same time.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 12 June 2024
Dear Camilla, Thank you for the 5 star rating and kind words regarding the improvement of our services. We appreciate your reflections. King Regards Sophia Practice Manager
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Review titled Just a practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 June 2024
From an appointment point of view, the experience was good. However, the GP seemed to be in a rush and was treating us hastily. Even though we arrived early for our appointment, it felt like the GP was just trying to tick boxes. My daughter needed antibiotics for her swollen tonsils that was the reason we booked the appointment. The GP was not willing to listen to her other symptoms and insisted on booking a second appointment for those issues.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 June 2024
Dear Anonymous, Thank you for the 4 star rating and for taking the time to share your experience. I am pleased you are enjoying our appointment system, however, am sorry you felt rushed during your appointment. Due to appointments only lasting 10-12 minutes, it is important that our clinicians only manage one presentation at a time, managing multiple conditions in one appointment can lead to missed diagnosis, so we do ask that you only discuss one health issue during your allocated time. I am sorry again for how you left feeling, and hope we can see you again soon to provide a better experience. Kind Regards Sophia Practice Manager
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Review titled Brilliant service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Got an appointment straight away. Used the app. It was easy to do. Doctor was friendly and reassuring.
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 11 June 2024
Dear Anonymous, Thank you for the 5 star rating and review of your experience. Kind Regards, Sophia Practice Manager
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Review titled Nice practice, great location
Rated 4 stars out of 5
by Amy - Posted on 21 June 2024
I really like this GP surgery, I'm not so keen on the on line booking system. If you're off the older generation like myself it's not easy to figure out, it takes time. That been said I managed to log my request and this time got a face to face appointment the same day, fantastic!
Visited June 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 24 June 2024
Dear Amy Thank you for your kind review and 4 star rating. If you require additional support to use the online system, please do register your interest (via reception) for our online system training. We held a training session a few months ago and it was a real success, we are hoping to run another soon once we have enough interest! Kind Regards Sophia Practice Manager