Yaxley Group Practice
Landsdowne Road, Yaxley, Peterborough, Cambridgeshire, PE7 3JLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Yaxley Group Practice.
Reviews
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Review titled Professional service
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
Over the years trying to find a vain in my arm to give blood has been near impossible. Many attempts, and sometimes many return visits have resulted in a lot of time being wasted. I warned the HCA today it would be difficult and she got it first time. To say I was impressed was an understatement. So professional, well done
Visited February 2025
Review titled Yaxley Group Practice
Replied on 11 February 2025
Dear Patient, Thank you for taking the time to share your feedback. We are so pleased to hear about your positive experience with our HCA. It is fantastic to know she was able to find a vein on the first attempt and make what can often be a challenging process much easier for you. Your kind words about her professionalism mean a great deal and your feedback will be shared with her. Thank you once again for your wonderful feedback! Kind regards, Lakeside Healthcare at Yaxley
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Review titled Fantastic
Rated 5 stars out of 5
by Evelyn Peppercorn - Posted on 31 January 2025
Being a patient who doesn’t like parting with the red stuff was most impressed with nurse I saw this morning.sorry I don’t remember her name but she was excellent.
Visited January 2025
Review titled Yaxley Group Practice
Replied on 06 February 2025
Dear Evelyn, Thank you for taking the time to leave a review. It is wonderful to hear that our nurse made your experience a positive one, especially as we understand how some procedures can be challenging. We will make sure to pass on your feedback to the nursing team – they will be very pleased to know their efforts are appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2025
Very professional and friendly, wasn't waiting at all, in fact I was in and out before my appointment time.
Visited January 2025
Review titled Yaxley Group Practice
Replied on 06 February 2025
Dear Patient, We are so pleased to hear you had such a smooth and efficient visit to the practice. Thank you for highlighting the professionalism and friendliness of our team – it means a lot to us. We are glad we could make your appointment such a positive experience! Kind regards, Lakeside Healthcare at Yaxley
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Review titled Awesome Health Centre
Rated 5 stars out of 5
by Chris Dann - Posted on 31 January 2025
The staff at Yaxley practice including doctors, nurses, receptionists are incredible. So much pressure yet so much empathy and time for the patient. Still a happy voice at the end of the phone even after being 26th in the queue. Follow up calls from doctors / healthcare assistants to check on patients. I can’t recommend these people enough. From my perspective I would love to be able to say thank you for your patience, professionalism and dedication as I received a call from a Dr tonight at 6.45 pm to make sure I was ok Thank you
Visited January 2025
Review titled Yaxley Group Practice
Replied on 05 February 2025
Dear Chris, Thank you so much for taking the time to share your kind and heartfelt feedback about your experience with us. Your words truly mean a great deal to our entire team. We are so pleased to hear that you felt cared for and supported, even during busy times. It’s always our goal to provide the best possible care, empathy and attention to every patient. Your comments will be shared with the Practice entire team. It’s moments like this that remind us why we do what we do. Thank you once again for your thoughtful words and for recommending us so highly. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
I have had superb treatment from start to finish. From a call from a Dr within the hour of me completing an Anima request, tests done at appointment on the Monday morning, to the Dr calling me back at 7pm on a Friday night with the results. Explanation and treatment provided. Thank you.
Visited January 2025
Review titled Yaxley Group Practice
Replied on 06 February 2025
Dear Patient, Thank you for your kind words about your experience with our practice. We are delighted to hear that you received prompt and thorough care. It is always our aim to offer the highest standard of care and your feedback is greatly appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Really good surgery
Rated 5 stars out of 5
by Sue Allen - Posted on 10 December 2024
Was called 10 mins before my appointment time. Reason for blood test explained with advice for obtaining results. Friendly nurse making me feel comfortable and relaxed
Visited December 2024
Review titled Yaxley Group Practice
Replied on 10 December 2024
Dear Sue, Thank you for your fantastic review and 5-star rating. We are so pleased to hear about your positive experience during your recent visit. It is wonderful to know that you were called ahead of time and that everything was clearly explained to you. We are especially glad that our nurse made you feel comfortable and relaxed throughout your appointment. Your feedback is greatly appreciated and will be shared with the team – it is always lovely to hear when our efforts make a difference. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Experience on this occasion
Rated 4 stars out of 5
by Alison Dean - Posted on 13 December 2024
I saw a paramedic (ECP) when I was poorly and I was extremely impressed with how she took time to thoroughly investigate my illness. The Dr that made the callback asked me if I wanted antibiotics or did I want to be seen. I requested that I was seen due to being in so much pain so he made an appointment with a paramedic (ECP) who I can highly recommend. Not allowed to name her!
Visited December 2024
Review titled Yaxley Group Practice
Replied on 13 December 2024
Dear Alison, Thank you for taking the time to share your feedback and for your kind words about your recent experience. We are delighted to hear that our paramedic (ECP) provided you with such thorough and compassionate care and that you felt well supported during a difficult time. We always strive to offer a patient-centred approach, and it is great to know that the collaborative effort between the doctor and paramedic met your needs. Your feedback means a lot to us and we will ensure your positive comments are shared with the team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Nursing excellence
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Unexpected gem for community nursing, having recently had an op which needed daily dressing changes which was primarily handed at hospital I have had several different experiences, from good to what I would consider poor, I was delighted to visit my own practice nurse and have a caring and considered interaction which I believe was far better than anything else, plus reassuring at what I have found to be at times, a frightening experience
Visited December 2024
Review titled Yaxley Group Practice
Replied on 18 December 2024
Dear Patient, Thank you so much for your lovely review. We are delighted to hear that your experience with our practice nurse was both caring and reassuring, especially after what sounds like a challenging time following your operation. It is our priority to provide the best possible care to our patients and your feedback is a wonderful testament to our Nursing Team’s dedication. We appreciate you taking the time to share your experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great Nurse
Rated 5 stars out of 5
by Natalie Chaston - Posted on 13 December 2024
To the lovely Nurse, thank you for listening to me today, and understanding me. You are so lovely natured, and we laughed together. We are extremely fortunate to have such amazing Nurses at Yaxley Group Practice. You made Friday 13th much more enjoyable. X
Visited December 2024
Review titled Yaxley Group Practice
Replied on 16 December 2024
Dear Natalie, Thank you so much for your kind words and four-star review. It means a lot to us to know that your visit was a positive experience. Thank you for taking the time to share your lovely feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2024
Had a good experience today with blood tests. The nurse was lovely & managed to take my bloods with no issues
Visited December 2024
Review titled Yaxley Group Practice
Replied on 13 December 2024
Dear Patient, Thank you for taking the time to share your feedback about your recent visit. We are absolutely delighted to hear that you had a positive experience. Your kind words mean a great deal to our team and inspire us to continue providing the best possible care to our patients. Kind regards, Lakeside Healthcare at Yaxley