Your Health Partnership - Oakham Surgery
213 Regent Road, Tividale, Oldbury, West Midlands, B69 1RZContact details and opening times
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Reviews
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Review titled Shockingly bad
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I found I had a gp follow up telephone appointment by accident as I was looking through the Airmid app I had recently downloaded which is a bit like the nhs app. No one had told me of the appointment, no text etc. I waited for the appointment, literally phone in hand and after 15 minutes my phone for literally a millisecond, not even long enough for me to react to answer it. So I check the nhs app for the gp to have put a note on there saying I didn't answer! What!?!. So I call the surgery to have a bit of a moan but mainly, as a cancer patient, to get another appointment asap as my original issue for seeing the gp was still, well... an issue. Over 1 hour 20 minutes waiting to be told I'm number 1 in the queue they answer and immediately end the call. The experience is stress I can do without at the moment. I feel yhp and in particular Oakham Surgery is beyond saving. Lives are literally at risk due to them avoiding talking to their patients and their incompetence. Awful experience.
Visited July 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 09 July 2024
Thank you for taking the time to leave your feedback and please accept our apologies for the negative experience you have had. We appreciate the frustrations of our patients with the long waits to talk to us on the telephone and the difficulty with getting appointments. We are pleased to announce that from 10th July, we are making significant changes to how we operate which includes stopping the use of Anima which we know was a constant source or irritation to our patients. However, the problems that patients experience in trying to access our service are wider than just which digital system that we use – if we replace Anima with something else without changing the way that we use it; without looking carefully at the way that patients can contact us to get the help they need, then people will likely experience the same problems. Therefore, we are launching our new clinical model which will change the way that patients get help at YHP. The new model focuses on the following key areas: • Care Navigation – helping patients to access the right service for their needs, this includes services that sit outside of YHP e.g. Pharmacy First, Sexual Health services, Minor Eye Conditions Service. • Continuity of care – helping patients to speak to the same clinician if they are experiencing an ongoing problem. • Different ways of accessing us – giving patients different ways to get in touch with us; online via our website or the NHS app; in person at reception; on the phone. • Moving away from everything on the same-day and giving options to book in advance or simply ask a question. • Vulnerable groups – giving dedicated access to patients whose circumstances make them more vulnerable. You should have received a text message or letter informing you of these changes but please visit out website: www.yhp.org.uk where you will see more information about these changes and how you can now contact us. Once again, please accept our apologies for your negative experience and we are confident that patients will soon start to see the benefits of the changes we are making. Amanda Shaw, Business Manager for Your Health Partnership.
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Review titled Useless
Rated 1 star out of 5
by Ruth - Posted on 24 June 2024
Tried for 5 days to get an appt for my daughter who had a reaction on her face, pharmacy said see a GP, 111 said see a GP - ended up wasting the time of the hospital who said we should have gone to the GP. Then Thursday through to today tried to get in myself as have been feeling unwell, went to the pharmacy who said see the GP, walked round to the desk to be told no, use the app, which isn't working or go to the walk in. This place makes it impossible to see a GP. such a stress sand such hard work! Despite feeling light headed, and clearly not well they refused to even give me an appt the next day for a call back. (I just want a blood test!). with my daughter the GP was standing there while I was begging for someone to see her and give her some cream! Madness.
Visited June 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 25 July 2024
Thank you for taking the time to leave your feedback. Please accept our apologies for the difficulties you have had in accessing our services. We were aware of the frustrations of our patients and have been working hard over recent months to review how we deliver our services. You should have received communication from Your Health Partnership at the beginning of July informing you of the significant changes we have made to our clinical model which hopefully patients will see the benefits of over the coming weeks and we will be continually monitoring this and making changes where we feel we have not quite got things right - as with all major organisational changes, it takes time for things to bed in but we are confident our patients will have a much better experience when contacting us for our help. Kind regards Amanda Shaw, Business Manager for Your Health Partnership.
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Review titled What is going on?
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
I have now for the last two days tried to get my 10 year old son in to see the doctor. He has stomach pains and hot flushes. Originally I had been told it will take up to three days to be seen, Which to me is ridiculous as he is a child. When we eventually got some appointment options the link for anima didn't work and it was showing no appointments. I called today 12/06/2024 , Granted I didn't call at 8 as I am at work. But it was 8.30. I was told no appointments can be made and to take him to the walk in centre or call 111. I myself have an ongoing issue with my knee. I went to the hospital and was told to go back to my GP to arrange some physio, I walked in the same day and got an appointment that day to go to physio after the weekend. So why is it my son cant be booked an appointment when I call up at 8.30 and not 8.00? This used to be a great doctors surgery. Unfortunately now it is not
Visited June 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 25 July 2024
Thank you for taking the time to leave your feedback. Please accept our apologies for the difficulties you have had in accessing our services. We were aware of the frustrations of our patients and have been working hard over recent months to review how we deliver our services. You should have received communication from Your Health Partnership at the beginning of July informing you of the significant changes we have made to our clinical model which hopefully patients will see the benefits of over the coming weeks and we will be continually monitoring this and making changes where we feel we have not quite got things right - as with all major organisational changes, it takes time for things to bed in but we are confident our patients will have a much better experience when contacting us for our help. Kind regards Amanda Shaw, Business Manager for Your Health Partnership.
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Review titled unsatisfactory
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
poor experience - waited 45 mins on phone to be told no appointments available,,call back tomorrow and repeat outcome, just go hospital they say or call 111- no appointments available at this surgery unless you are under 5 or housebound
Visited May 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 03 June 2024
Thank you for taking the time to leave your feedback and please accept our apologies for your negative experience. We are fully aware of the problems our patients face with contacting us and we are pleased to announce that there are major changes coming in the next month that will greatly improve how patients access our services. For more information, please view our website www.yhp.org.uk where you will see the latest communication informing patients of the changes we are making. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Impossible to get seen routinely
Rated 1 star out of 5
by Trevor Gadd - Posted on 15 April 2024
Tried Amina on 14 occaisons at 8 am.On last try got cut off at 8.08 saying no more messages available.Tried phoning 47 in queue got cut off at no 36 .Tried again now still 36 in queue after 55 minutes no 17 .Only need a non urgent apointment with nurse or Dr for an extremley painfull and itchy skin condition which has not improved with otc creams and medicines had 3 weeks now.Would like to know what supposed to do.I cannot ring 111 for this i just want to see someone at my surgery to sort.
Visited April 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 03 June 2024
Thank you for taking the time to leave your feedback and please accept our apologies for your negative experience. We are fully aware of the problems our patients face with contacting us and we are pleased to announce that there are major changes coming in the next month that will greatly improve how patients access our services. For more information, please view our website www.yhp.org.uk where you will see the latest communication informing patients of the changes we are making. I can see that you have now been contacted by the surgery and hopefully you are feeling better. Kind regards Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Had a few bad experiences here. Tried since January for dr to do me an osteoporosis blood test as per city hospital. I also have a fasting blood test. Keep sending me texts about the fasting one for pre diabetes not the one I want. Can’t get to speak to admin. Absolutely appalling. Would like admin at Oakham to call me. Receptionist said I could not see them.
Visited April 2024
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Awful appointment process
Rated 1 star out of 5
by Hayley - Posted on 09 April 2024
Struggled to get my 3 year old an appt a few weeks ago. Left a review for a manager to just apologise, didn’t tell me for under 5s I could call as they reserve slots. I spent another week trying to get an appt. Now trying for myself, logged on for 8am and selected medical request for it to say your practice is closed or at its limit. You had just opened, requests stated open. What’s is going on there?? I don’t want a response of we are aware and bringing something out in the next few weeks - you’ve been saying that since at least October on reviews! Clearly isn’t anything being worked on. People are working and trying to gain appts, how the elderly get an appt I’ll never know as it’s either fastest finger first or you’re not accepting appts to begin with at 8am
Visited April 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 11 April 2024
Thank you for taking the time to leave your feedback. Please accept our apologies for the difficulty you had in getting an appointment for your 3 year old daughter - we are contractually obliged to see all under 5s even when our appointment capacity for the day has been reached so I am concerned to hear this. You have not said how you contacted us i.e. via Anima, coming into the surgery or by phone but all of our Care Navigators/frontline staff are aware of the requirement to see under 5s and apologise if this was not done for you. We know the difficulties our patients are experiencing in accessing our services and would ask that you look on our website https://www.yhp.org.uk and review the latest patient communication that details what we are currently doing and our plans for the future to try to improve patient experience Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Disappointed
Rated 2 stars out of 5
by Ebony Plant - Posted on 26 April 2024
I had an appointment today for my son who is one his very ill they booked me an appointment I got there 5 mins late because of traffic I went into the doctors an stood there for over 10 mins waiting to be seen at reception for them to then refuse to see me because apparently I was 15 mins late when I was standing in the gp for over 10 mins this is an absolute joke now my one year old son is still ill I won’t be using this doctors ever again
Visited April 2024
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Annoyingly slow
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I have been awaiting my script to be approved for a week and a half, can’t get a admin request and can’t get through on the phone ! What is going on!!
Visited April 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 08 April 2024
Thank you for taking the time to leave feedback about your recent negative experience. Please accept our apologies for any distress or inconvenience this has caused you and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. Amanda Shaw, Business Manager, Your Health Partnership
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Hayley - Posted on 19 March 2024
Been trying for days to get an appointment on Anima for my 3 year old. Ready at 8am and by 08:02 no appointments left! Today I get to choose that the appt is for my child but then skips back to the main page and 08:01 fully booked, no more appts until tomorrow. This can’t be right, there has to be a better way! Pointless even ringing the number as they don’t want to talk to you and refer you to page
Visited March 2024
Review titled Your Health Partnership - Oakham Surgery
Replied on 23 March 2024
Thank you for taking the time to leave feedback about your recent negative experience in contacting the surgery. We are fully aware of the problems our patients are facing and have been working hard over recent months to look at how we can improve access to our services. We are confident that the changes we are planning will benefit our patients and hope to be able to share this information with you in the next few weeks. We appreciate your patience and co-operation whilst we finalise the details. Amanda Shaw, Business & Governance Manager, Your Health Partnership