East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
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Reviews
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Review titled Exemplarary Ambulance Team
Rated 5 stars out of 5
by Mike Daly - Posted on 12 October 2024
Following a fall, lacerated scalp & blood loss, ( Incident 18925649, 10/10/2024), Paramed Cat & Asc El attended and demonstrated complete professionalism, humour & a holistic approach in assessing my condition, returning me to a safe position, completing a thorough check (Ecg, Bp,Meds, Wound, dressings) of my condition. Hospital was not needed and I signed accordingly. A great team, excellent service and a credit to the service. A 'can do' attitude. Thank you !!
Visited October 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 06 November 2024
Dear Mike Daly Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews and especially to hear they were professional, using appropriate humour to help you feel relaxed. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our website using the compliments form or via our voicemail line 0333 012 4216 (where we aim to respond to details left within 3 days – please note this is not a “live line”). Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Great practice
Rated 5 stars out of 5
by Diana Clare - Posted on 09 October 2024
We had a ambulance crew out yesterday for my mum as our gp requested it and the crew members were absolutely amazing keeping us calm and informed on everything they were doing or what would happen once we got to hospital
Visited October 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 09 October 2024
Dear Diana Clare Thank you for taking the time to share your kind words with us. We do hope your mum is feeling much better now and we are delighted to hear that our ambulance crews were able to help you both in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You can complete our online compliments form via our website www.emas.nhs.uk. Alternatively, may leave a voicemail with the details via our phoneline 0333 012 4216 and a member of our team will return your call if they need more information. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Great practice
Rated 5 stars out of 5
by Sandra - Posted on 24 September 2024
Phoned 111 to get help for my husband who collapsed in the downstairs toilet. The 1st responder arrived very quickly and carried out all the initial tests. Unfortunately, my husband had another funny turn, but the 1st responded kept very calm which in turn calmed us. Shortly after the ambulance service arrived and they took over, giving 1st class service from a very friendly team. They carried out further tests and decided my husband had to go to Derby Royal. After 19 hours, spread over 2 days, he was sent home with a chest infection and antibiotics. The episodes he experienced are a mystery. Staff on 23rd not very good but staff on 24th very professional. In their defence it was a manic night on 23rd Sept. Well done to all staff who tried their best at a very busy time.
Visited September 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 09 October 2024
Dear Sandra Thank you for taking the time to share your kind words with us. We do hope your husband is feeling much better now and we are delighted to hear that our ambulance crews were able to help you both in what must have been a scary time for you. We are very proud of our ambulance crews and are delighted that you found them friendly and a "first class service". If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You can complete our online compliments form via our website www.emas.nhs.uk. Alternatively, may leave a voicemail with the details via our phoneline 0333 012 4216 and a member of our team will return your call if they need more information. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Amazing care, support and service.
Rated 5 stars out of 5
by Helen - Posted on 24 September 2024
We had to call for an ambulance on Saturday night in Skegness as my mum clasped whilst out eating her meal. The paramedics arrived very quickly and they were absolutely fantastic. Their care was second to none. They calmed us all down and quickly made sure my mum was okay. We can’t thank you enough. They even made sure my mum got home safe too! Fantastic care and service they went above and beyond. Thanks again.
Visited September 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 09 October 2024
Dear Helen Thank you for taking the time to share your kind words with us. We do hope your mum is feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for your family. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You can complete our online compliments form via our website www.emas.nhs.uk. Alternatively, may leave a voicemail with the details via our phoneline 0333 012 4216 and a member of our team will return your call if they need more information. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
My neighbour experienced stroke like symptoms. The operator who answered the 111 call was kind and efficient in sending an emergency ambulance. The ambulance team arrived in a very short time. You knew things would be ok in their safe hands. Thank you so much to all for the outstanding service you all provided.
Visited August 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 19 August 2024
Dear Anonymous Thank you for taking the time to share your kind words with us. We do hope your neighbour is feeling much better now and we are delighted to hear that our ambulance crews were able to help in what must have been a scary time for both of you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our website https://www.emas.nhs.uk/ using the online compliment form, or by leaving a detailed voicemail on 0333 012 4216. I'm sure our colleagues at NHS 111 will also be grateful to hear that the call taker for your 111 call was so efficient too - it is very kind of you to take time to feed back to us all. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Efficient and reassuring
Rated 5 stars out of 5
by Karen Knowles - Posted on 04 June 2024
My husband had a mini stroke at home on 2/6/24. The ambulance with two paramedics arrived promptly and they were both fantastic at alleviating our anxiety, monitoring my husband and then transferring him comfortably and at speed to hospital. Our experience was of an outstanding service - professional and compassionate.
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 04 June 2024
Dear Karen Thank you for taking the time to share your experience with East Midlands Ambulance Service. Your call has been located and your lovely message will be logged for the team involved. I wish your husband a good recovery and thank you again for contacting us. Best wishes, Patient Experience Team
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Review titled Brilliant bedside manner
Rated 5 stars out of 5
by Robin Parkes - Posted on 22 June 2024
My wife has Alzheimer’s and is a resident of Aspen Manor care home, Oakham. An ambulance was called today at about 1430 hrs as she had passed out. The Emergency responder attended the care home. He was professional, genuinely caring and spent some time reassuring my wife whilst he did his initial examination. Because my wife has a fairly advanced stage of Alzheimer’s she is very suspicious of people, including her regular carers. All credit to the first responder, she was more than happy for him to examine her, and similarly with the Ambulance crew who attended later. I just wanted to record how grateful I was for his support this afternoon, and the double crew who attended later. Thanks fell’s
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 26 June 2024
Dear Robin Thank you for taking the time to share your kind words with us. We do hope that your wife is feeling much better now and we are delighted to hear that our emergency responder was able to help particularly with ensuring your wife felt safe and reassured during the attendance. We are very proud of all our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may leave a detailed voicemail on 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled You saved my life
Rated 5 stars out of 5
by Brian Hawken- - Posted on 11 June 2024
I woke early one morning at 5.30am feeling most unwell and my wife quickly contacted 111/999. The Loughborough Paramedic girls arrived very quickly and got me to Leicester Glenfield Hospital at high speed. I had had a serious heart attack. The hospital team were waiting for me and I had the procedure with a stent inserted by 0900hrs. The speed of the treatment throughout saved my life and I was allowed home after 4 days having been told that that my heart had been saved from any material damage. Thank you to everyone who saved my life, especially to the Ambulance paramedics who got me to hospital so quickly. I would love to know who the two ladies were who arrived and got me there so quickly. Any chance? Thank you all. The NHS is marvellous.
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 11 June 2024
Dear Brian Thank you for taking the time to share your kind words with us. We do hope you are feeling better now and are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. We have been able to locate the 999 call and so have already logged this as a compliment in our database and sent the attending crews your kind words of thanks. Crews love to hear what impact they have had on patients and their families and we really are grateful when people take time to share their patient stories. Best wishes Sarah Connerton, Patient Experience Manager East Midlands Ambulance Service (EMAS)
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Review titled A credit to their profession
Rated 5 stars out of 5
by MR NORTON - Posted on 19 June 2024
On the morning of the 13th June l had to call 999 because my wife was ill a pair of young ambulance paramedics came, my wife who has a speech impediment was terrified.they were so good with her,turned out she had a blocked heart.They took us to Glenfield hospital,in side never left her side,then whe she was surrounded by doctors and nurse they just disappeared,never got time to say goodbye, so thank you both. Ps she had a pacemaker fitted and now back home
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 June 2024
Dear Mr Norton Thank you for taking the time to share your kind words with us. We do hope your wife is feeling much better now and we are delighted to hear that our ambulance crews were able to help both of you in what must have been a scary time. We are very proud of our ambulance crews. We are delighted to hear your wife is back home with a pacemaker now and that you found the crew so supportive. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may leave a detailed voicemail on 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Fantastic Ambulance crew
Rated 5 stars out of 5
by Chris - Posted on 18 June 2024
The 2 lady’s who took me from the care centre to the hospital are a credit to the NHS. I couldn’t have asked for better care . We had a 2 hour wait and they looked after me so well. Everyone from Corby care centre to Kettering general was fantastic. The NHS gets such poor press at times but from my experience I feel truly thankful.
Visited June 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 19 June 2024
Dear Chris Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a frustrating time for you due to the two hour wait. We are very proud of our ambulance crews and equally proud to hear our NHS colleagues at the care centre and Kettering General all worked hard to ensure you were seen asap and looked after so well. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may leave a detailed voicemail on 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service