East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Mary - Posted on 19 August 2023
The team were excellent from the moment they arrived to the handover at A&E Northampton. I had found my husband unresponsive in the garden. I was so relieved by their attitude that he was in very capable hands. They were so efficient, kind and reassuring. I am most grateful to the whole team. Thank you.
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 23 August 2023
Dear Mary Thank you for taking the time to share your kind words with us. We are delighted to hear that our ambulance crews were able to help your husband in what must have been a scary time for both of you. We are very proud of our ambulance crews and are so happy to hear you found the crew so reassuring. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Brilliant
Rated 5 stars out of 5
by John - Posted on 31 August 2023
I collapsed in Newark On Trent and an ambulance was called. It arrived really quickly and the care I got from the 2 paramedics right through to handover at Lincoln County Hospital was first class. I cannot praise them highly enough.
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 01 September 2023
Dear John Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Just amazing
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I received the call we all dread and my heart hurts. The patient didn’t make it but and it’s a big but you were all angels and i will never ever forget how you reassured me. You all went above and beyond and treated the patient as a present person rather than a passed one…. It may sound silly but I couldn’t have handled past tense at that moment. I think ppl assume emergency services just rescue, however it’s so much more. To me you are all angels and I am forever grateful of how you dealt with a very difficult situation. I just wanted to let you know I am so grateful of everything you do. Obviously all details need to be anonymous but if admin wanted to contact me for further feedback I would be happy to discuss in more depth. Bless you all x
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous It is very kind of you to have shared your feedback with us, particularly at such a difficult time. Please accept our condolences on your loss. It would really mean so much to the team who went above and beyond to receive your lovely message above. Unfortunately, we are unable to contact you here, however if you are able to, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part. Thank you for contacting us and once again, I am sorry for your loss. With kind regards, Patient Experience Team
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Review titled Paramedics went above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The two paramedics who took me to hospital went above and beyond to support myself and my mum during a very difficult time. They showed professionalism, humanity and compassion. Despite it being the end of their long shift they showed humour and treated me with dignity and respect throughout. I am unable to write names here - but if possible I would love to contact someone to pass on my admiration of such strong wonderful people who remind us that even with everything going on in the world right now, there are still kind souls out there.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Patient Thank you for your kind words and I was glad to hear the team went above and beyond for you and your mum. For a personal message to go to them, please send an email including the date, time and address for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part. Thank you again for your lovely message and I hope you are feeling better. Kind regards, Patient Experience
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Review titled Excellent staff
Rated 5 stars out of 5
by Stephen Green - Posted on 13 July 2023
I had an ambulance sent very quickly to my work location and the 3 paramedics were very nice people with a great sense of humour. They explained the tests being carried out and reassured myself that everything was ok We chatted about numerous things and they are all a credit to the nhs
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Stephen Thank you for sharing your experience with us and I hope you are feeling better. I have located your call and your kind message will be passed to the team who attended you. I hope you continue to make a good recovery and thank you again for your kind words. Kind regards, Patient Experience
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Review titled Kind and Professional
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
Thank you so much to the crew who attended recently. Your patience, professionalism, kindness, empathy and humour made a world of difference on a tough day. Thank you for being there for us.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous Thank you for your kind words and I am very sorry for the delay in our response to you. I am pleased to hear the team made such a difference on a tough day. If you wish a personal message to go to the ambulance colleagues involved in the response to your emergency, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will identify the team who helped you all. Thank you again for your kind message. Kind regards, Patient Experience Team
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Review titled Ambulance / Para Medics
Rated 5 stars out of 5
by Cathleen Blockwell - Posted on 20 July 2023
I called an ambulance yesterday, one of many over the last 18months. All have been prompt but the Para Medics that came to my house to see my husband - 19th July at approx. 9am, were so compassionate, helpful and kind that I really needed to tell someone. I could not find an e mail address so this will have to do until I do! All the Para Medics have been very helpful and kind but these two gentlemen went above and beyond. It says in the 'rules' not to say any names. A shame but they took my husband safely to Skegness Hospital. Thank you both.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Cathleen Thank you for sharing your feedback and I am sorry for the delay in responding to your message. I hope your husband is recovering well. From the information given above, I have identified the team who assisted you and your message will be passed to them with copies placed in their personnel files. If you wish to provide an additional message, please send an email to emas.pals@nhs.net and we can include this. Thank you again for your lovely message. Kind regards, Patient Experience Team.
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Review titled Fantastic service from a great team
Rated 5 stars out of 5
by Alister - Posted on 12 July 2023
The abmbulance team (ref ID) 8430 and 10291 responded to a 999 call regarding my wife,s potential heat attack. They checked her carefully gave her an ECG and concluded that all of her vital signs were good, they took time to explain in detail what they did and what they concluded They were very proffesional and extremely friendly a great credit to themselves and the service
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Alister, Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to share the time, date and address for our 999 ambulance response with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. I hope your wife is making a good recovery. Kind regards, Patient Experience
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Review titled Two fails & one big win.
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
My wife required Non Urgent Patient Transport. One the first occasion the transport failed to arrive, on the second a one person crew arrived when it had been clearly stated in the notes that my wife required a two person crew. On the third occasion a two person crew arrived who were polite, efficent and professional in the best sense of the word e.g. we were running late, but they had already contacted the hospital to let them know this and ensure that my wife would be seen. They were wonderful and helped reassure my wife during a very stressful time. EMAS could do better, but when they get it right they are brilliant.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous Thank you for your feedback and I apologise for the delay in responding. We are sorry for your experience on the first two occasions but glad that the third crew were very reassuring to you both. We would like to look into this for you if you could send an email to emas.pals@nhs.net including the dates and address for the journeys. Our Patient Experience team will then be able to look into your concerns and determine whether anything could have been handled differently. We will also pass your thanks to the team who undertook the third journey. Once again , I am sorry for your experience. Kind regards, Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Trevor Hankey - Posted on 07 June 2023
We called an ambulance for an emergency, it arrived in about 20minutes ,from entrance to home to hospital admittance the attention and care was first class and could not be faulted in any way, you have to experience the situation to realise what a difficult job they have,I can't thank them enough for everything they did to help Stephney
Visited June 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 12 July 2023
Dear Trevor Thank you for your lovely feedback for East Midlands Ambulance Service and I apologise for the delay in responding to your message. If you are able to send the date, time and address for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. Thank you again for your feedback and I hope Stephney is recovering well. Kind regards, Patient Experience