East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about East Midlands Ambulance Service NHS Trust.
Reviews
-
Review titled I want to thank them all, they deserve medals for their care
by ************ - Posted on 11 July 2023
I called 111 for advice as it was out of hours for my GP, within minutes a ambulance and two paramedics arrived, where I was taken to QMC, then transferred to the city hospital, I had a severe case of pneumonia, I spent just over a week on the Southwell ward, the nurses were the the most compassionate caring lovely people, I could not have been on a better ward. I want to thank them all, they deserve medals for their care. Kind regards
Visited June 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 11 July 2023
Dear Patient Thank you for taking the time to share your feedback and it was good to read about your experience. If you wish a personal message to go to the EMAS ambulance colleagues involved in the response to your emergency, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part. I do hope you continue to make a good recovery. Kind regards Patient Experience
Provided by Care opinion
-
Review titled Unhelpful paramedics
by Disabledflower - Posted on 13 June 2023
I am physically disabled and fall a lot, and once I’m on the floor I can’t get back up. I have been stuck in bed for 5 weeks due a fall causing me to have constant severe back pain, which was not checked out. Tonight my bed was in an uncomfortable position and so I was using a grabber to try and get the remote but dropped the grabber. So I tried reaching for it by hand and I fell out of bed so knew I needed help. After waiting in agony for 4 hours the ambulance finally turned up and they seemed nice at first, but then appeared to be unnecessarily rough with me and telling me to get on with it. My friend was on the phone and said they normally have gas and air to help get them up; they snapped at my friend and said are you a paramedic. They then said come on sit up and get on with it. They told me I wasn’t helping them to which I said if you were controlling my pain I would be able to do things. They made a few comments between them and I found they continued to be unnecessarily rough with me and verbally unpleasant towards me.
Visited June 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 13 June 2023
Dear Disabledflower Thank you for taking the time to share your experience with us. We were very sorry to hear of this incident and that our service was not of the level expected. If you are able to, please contact our Patient Experience team with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or by email at emas.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Thanks for your compassion
Rated 5 stars out of 5
by Eddie W - Posted on 17 July 2023
My elderly and infirm step father called for 111 help on Thursday 27th from his home in Glenfield. I’d like to pass on his thanks and appreciation to the two Emas paramedics for taking the time to carefully assess him and understand his needs before treating and taking him to the Leicester Royal. Your compassion and treatment of the whole person (as well as calming my mother in a very distressing time) made this a more bearable experience for all involved. Thank you!
Visited June 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Eddie W Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to share details (eg time, date and location for our 999 ambulance response) with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. I hope your step father is making a good recovery and thank you again for your kind words. With kind regards, Patient Experience
-
Review titled Three super heroes
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
Phoned up with chest pains 111 and after a phone conversation an ambulance was called to our address! Ambulance arrived in a few minutes... incredible...one guy and two female staff arrived. Within seconds they were doing tests and taking samples to accertain what was wrong with me. Very professional and polite throughout the process...and the two female ambulance staff even won over our cat, Billy. Having been there a good 30 mins and completed all tests...I was given the 👍 up! The ambulance staff were friendly,polite and professional throughout the process of elimination. All a credit to their profession. Well done guys 👍 And thank you for helping me and putting my mind at rest 🙏
Visited May 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 May 2023
Dear Patient Thank you for sharing your experience with us. I'm sorry to hear that you have been so unwell and hope that you are making a good recovery. If you are able to send the date, time and location for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. I wish you a good recovery and was glad to hear that even Billy the cat was won over! Kind regards, Patient Experience
-
Review titled A big thank you!
Rated 5 stars out of 5
by Dermot - Posted on 28 April 2023
Very helpful and professional team took me to QMC after I had a bad fall from height in the garden. Thanks again for your reassuring help. Dermot
Visited April 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 May 2023
Dear Dermot Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to send the date, time and location for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. With kind regards, Patient Experience
-
Review titled Outstanding
Rated 5 stars out of 5
by Melanie - Posted on 14 March 2023
Last week in the early hours my son was attended to by 2 wonderful ambulance staff. Their bedside manner, approach and communication was excellent. Many thanks.
Visited March 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 15 March 2023
Dear Melanie Thank you for taking the time to share your kind words with us. We do hope your son is feeling much better now and we are delighted to hear that our ambulance crews were able to help you both in what must have been a scary time for all. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
-
Review titled Outstanding service
Rated 5 stars out of 5
by Lorraine Turner - Posted on 14 February 2023
My 96 Yr old mother was attended by x2 wonderful ambulance staff today. Their approach and communication skills were exemplary which instantly put my mum at ease whilst they conducted their assessment. It was really wonderful to witness such dedication and commitment
Visited February 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 22 February 2023
Dear Lorraine Thank you for taking the time to share your kind words with us. We do hope your mother is feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for your mother and you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for your mother and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
-
Review titled The response was amazing
by bravobq97 - Posted on 03 February 2023
I found my father on the bedroom floor, where he had been all night. He was unable to move, so called for an ambulance. A first responder came and was wonderful. The ambulance crew were so kind and helpful. The Bassetlaw response team have been so fantastic, the response was amazing. Both myself and my father felt at ease and grateful for such care at this difficult, worrying time . We would like to thank everyone for being there for us. Also the Red Cross came promptly and were professional.
Visited February 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 February 2023
Dear Bravobq97 Thank you for taking the time to share your kind words with us. We do hope your father is feeling much better now and we are delighted to hear that our first responder was able to help you in what must have been a scary time for you both. We are very proud of all our ambulance crews and volunteers. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
-
Review titled No help received & very disappointed
by Ilona - Posted on 16 January 2023
I called for ambulance Thursday early morning with very high blood pressure (220/110 ) and very intense pain in my chest and my left side. The ambulance never arrived, so I went to A&E myself. I was there 12 hours. I had some tests done however I was not told what was wrong with me. I asked why my blood pressure jumped so high because I never had so high blood pressure. The nurse said it is because I have very high cholesterol but I did not received any medication to lower my cholesterol. I received the prescription for medication for high blood pressure and they said I can leave and go home, I went to buy my prescription and they told me the medication I have been prescribed was no longer available. I was not given any advice and I do not know that to do moving forward. I have gone to my GP however they do not want give me any medication to lower my cholesterol. They said I need to wait 2 weeks and then book appointment to do the blood test. I am still weak and feel pain in my left side and I am left without help. When I do not mind spending so much time waiting, I understand the NHS is overwhelmed, I am really upset I did not receive help in this serious situation. I am in my early fifties and a single mum, I am upset and scared as do not know what to do and where to seek help.
Visited January 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 January 2023
Thank you for taking the time to share your experience with us. We do hope you are feeling much better now after what must have been a scary time for you. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they can investigate what happened and why an ambulance did not attend prior to you making your own way to hospital. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
-
Review titled 111 - ineffective , rude and not fit for purpose
by Servuce user - notts - Posted on 03 February 2023
Daughter became unwell after doctors closed, mid week. Took forever to get through to 111 who cover Out Of Hours Doctors in my area. First advisor who answered was polite, this is where the positivity ended. Was told someone would call me back within 30 minutes. When they hadn’t called back after 1.5 hours I called them, faced another 30 minute wait and was spoken to by an extremely rude, patronising person who lacked empathy or even basic manners. Continually spoke over me and kept telling me to calm down when I queried anything. They advised me an ambulance had been called as 111 hadn’t been able to call back in time and that 111 had closed the call and couldn’t help further. This was despite me having repeatedly said when I initially called that my child didn’t need an ambulance (or I would have called one myself not waited 40 minutes to get through to 111) she has a condition and usually has a certain medication for this. The advisor rudely told me there was nothing they could do and told me to call 999 myself. There is apparently no way of 111 cancelling ambulances that they have requested despite knowing it wasn’t needed. I was then left in the ludicrous situation of having still received zero help from 111 and now also having to cancel an ambulance that I hadn’t requested. What a total waste of my time, when I was already dealing with a sick child and when Ambulance resources are already so stretched. 111 demonstrated they have little or no respect for patient views or opinions and to be honest, very little care for the welfare of my child. The advisor told me they had closed the call and I would need to start triage all over again or could wait and speak to GP the next day … this is now almost 2 hours since my initial call. I was then, at my insistence , put through to someone else who eventually re opened my call but only after I had to give all my details again. Daughter was seen , albeit over 9 hours later. In future, I will take 111 out of the equation and either go straight to a and e / urgent care centre or try and wait until the next day. Feels like 111 contract in the Nottingham area was given to the lowest bidder, any one I speak to agrees that 111, massively overinflates their own view of the quality of what they offer whilst consistently under delivering.
Visited November 2022
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 February 2023
Thank you for taking the time to share your experience with us. We do hope your daughter is feeling much better now in what must have been a scary time for you all. We are very sorry that, after contacting NHS 111 you were asked to personally contact 999 to then cancel an ambulance (that you had not actually requested), and that was requested by NHS 111 after they couldn't contact you. We very much appreciate calls to cancel ambulance crews if they are no longer needed, or if callers decide to make their own way to hospital or other community services for help/support. We do understand that sometimes, due to existing pathways, NHS 111 may request an ambulance which may not necessarily be in line with a caller's expectations. Please do not ever worry about contacting our Trust to cancel a crew as we would much rather you do this and stop a resource travelling unnecessarily. We work hard with NHS 111 to review such situations and together, we aim to provide the best service possible to the public. The most important outcome is that your daughter did not require an ambulance and hopefully now feels well. We thank you for taking time to cancel the ambulance request and also share your experience. You may wish to contact NHS 111 directly to explain your experience in more detail if you wish for them to respond in full to you. If we can be of any further assistance please do contact our Patient Experience team, with as much detail as you can (e.g. date, time and location).. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion