London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Empathy and kindness received on Christmas Day
Rated 5 stars out of 5
by Joseph's wife - Posted on 27 December 2024
Ambulance practitioners arrived less than 10 minutes after I called 911 and I was told the ambulance might arrive after 2 hours because it was Christmas day. I was so happy to see them arriving so soon because my husband needed help as a matter of emergency. I could not help noticing their team work and professionalism to resuscitate my husband which was reassuring. After both of them dropped my husband and I off at King's College Hospital emergency unit, they still took the time to check on my husband much later on that day to see how he was doing. My husband and I want to say thank you for your empathy, kindness and professionalism on Christmas day and wishing both of them a blest New Year in 2025. I would have loved to give their names but not allowed to (I wonder why not). However, cad reference number is 1712 or 1772.
Visited December 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Empathy and kindness received on Christmas day
Rated 5 stars out of 5
by Joseph 's wife - Posted on 27 December 2024
Ambulance practitioners arrived less than 10 minutes after I called 911 and was told the ambulance might arrive after 2 hours because it was Christmas day. I was so happy to see them arriving so soon because my husband needed help as a matter of emergency. I could not help notice their team work and professionalism to resuscitate my husband which was reassuring. After both of them dropped my husband and I off at emergency unit, they still took the time to check on my husband later on to see how he was doing. My husband and I want to say thank you for your empathy, kindness and professionalism on Christmas day and wishing both of them a blest New Year in 2025.
Visited December 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Maya Jain - Posted on 16 October 2024
The paramedics came after my friend called due to me having chest pain. I was having a panic attack and although I knew this I thought I might be dying. They sat with me for over an hour, helping me regulate my breathing and making sure I was okay. They were two amazing women and I can’t express how grateful I am.
Visited October 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing service from Ambulance crew to consultants
Rated 5 stars out of 5
by Priyam - Posted on 27 October 2024
I would like to place of record my thanks to first the ambulance crew that came to help my mother during a hypertension crisis. Two female members came on 15 September. They were just wonderful. So supportive and helpful and made what was a horrific experience really manageable and I cannot thank them enough. Secondly the triage crew at St George’s hospital tooting including the nurse was again just fantastic and finally the consultant was so attentive and gave excellent care. Thank you all so much!
Visited September 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great Paramedics.
Rated 5 stars out of 5
by Deborah - Posted on 09 September 2024
I had a medical emergency on Saturday, my daughter called an ambulance which came really quickly. The 2 female ambulance crew were excellent, very professional and helped to keep me calm as i was anxious. One of the crew spoke to my daughter on the phone asking questions and giving her updated details. Both deserve praise , shame i cant give you their names. Call number was h313
Visited September 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great team
Rated 4 stars out of 5
by Emma harrall - Posted on 20 August 2024
I was coming round out of a seizure and crew d415 Were amazing . The response car that came first couldn't of helped me any more and it was lovely seeing such a kind man coming round from a seizure. Thank you 😊
Visited August 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Gratitude
Rated 5 stars out of 5
by Liz - Posted on 13 July 2024
I would like to specifically commend the two paramedics in Kingston who helped my son today in very difficult circumstances with outstanding compassion and professionalism. They also reduced my blood pressure by advising me on the phone what was happening and the care they had taken. This is a mental health crisis which is still ongoing - very demanding for everyone but enormous help to family, distraught with worry to have such humane responders. They are heros and heroines.
Visited July 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled NHS ambulance service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Dad had an accidental trip and ambulance crew were in the area and assisted him immediately. They were kind reassuring and so helpful in a difficult and distressing time. I cannot thank them enough and whilst the ambulance service is overstretched crew like this remind you what wonderful work these staff do under difficult circumstances.
Visited July 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great practice.
Rated 5 stars out of 5
by Rima,Algirdas - Posted on 13 August 2024
We would like to commend two paramedics from newham ambulance station in london, luca and laura (call sign - k102; cad 2700). These two doctors very professionally and at the same time very gently helped our mother, who was 102 years old, in very difficult circumstances. They worked with exceptional compassion and professionalism. Although it took place on June 24, 2024, we remember these great paramedics with gratitude. They are real heroes. With great respect, rima and algirdas.
Visited June 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Exceptional Paramedics
Rated 5 stars out of 5
by S Walker - Posted on 23 June 2024
Being partially sighted and suffering from anxiety I’m not really good in social situations so I was quite reluctant about the whole experience! However, pretty much immediately on their arrival I felt comfortable and at ease with the calm and warm presence from both paramedics. Everything was explained to me clearly and thoroughly. Their compassionate, kind natures made me feel very reassured. Once i arrived at A&E (in Croydon University Hospital) I was checked upon continuously throughout my whole time there by one paramedic in particular, which I really appreciated more than anything, especially as I was on my own! I know he didn’t have to check on me but I could tell he really cared about people. I can’t thank you both enough and truly am grateful for your support and understanding throughout a stressful time for me. I also want to extend my deepest appreciation and gratitude to the paramedic who really went over and beyond for me, thank you so much your amazing keep doing the great job you are doing. This took place on Tuesday 18th June 2024 from around 4-4.30ish. I only wished I had a reference number so that this message could have been passed onto them personally.
Visited June 2024
London Ambulance Service NHS Trust has not yet replied.