London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Gratitude
Rated 5 stars out of 5
by Liz - Posted on 13 July 2024
I would like to specifically commend the two paramedics in Kingston who helped my son today in very difficult circumstances with outstanding compassion and professionalism. They also reduced my blood pressure by advising me on the phone what was happening and the care they had taken. This is a mental health crisis which is still ongoing - very demanding for everyone but enormous help to family, distraught with worry to have such humane responders. They are heros and heroines.
Visited July 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled NHS ambulance service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
Dad had an accidental trip and ambulance crew were in the area and assisted him immediately. They were kind reassuring and so helpful in a difficult and distressing time. I cannot thank them enough and whilst the ambulance service is overstretched crew like this remind you what wonderful work these staff do under difficult circumstances.
Visited July 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Exceptional Paramedics
Rated 5 stars out of 5
by S Walker - Posted on 23 June 2024
Being partially sighted and suffering from anxiety I’m not really good in social situations so I was quite reluctant about the whole experience! However, pretty much immediately on their arrival I felt comfortable and at ease with the calm and warm presence from both paramedics. Everything was explained to me clearly and thoroughly. Their compassionate, kind natures made me feel very reassured. Once i arrived at A&E (in Croydon University Hospital) I was checked upon continuously throughout my whole time there by one paramedic in particular, which I really appreciated more than anything, especially as I was on my own! I know he didn’t have to check on me but I could tell he really cared about people. I can’t thank you both enough and truly am grateful for your support and understanding throughout a stressful time for me. I also want to extend my deepest appreciation and gratitude to the paramedic who really went over and beyond for me, thank you so much your amazing keep doing the great job you are doing. This took place on Tuesday 18th June 2024 from around 4-4.30ish. I only wished I had a reference number so that this message could have been passed onto them personally.
Visited June 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Wonderful service, excellent staff. Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Ref job 107823052024. My 94 year old Mum had a fall at home this morning, with suspected neck of femur fracture. I wanted to thank everyone involved at LAS for their exemplary service and kindness. From the call taker and then the Advanced Paramedic Practitioner on the critical care desk, to the two delightful, kind, compassionate and efficient paramedics who delivered the initial treatment in Mum's house. I felt so reassured by how well everything was handled in this difficult and stressful moment of time. Please pass on my sincerest thanks and appreciation to all involved.
Visited May 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Trust your instincts not always ambulance staff
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
My mum was sent an ambulance by NHS111. The male member of the crew was patronising and implying that the visit was a waste of his time. That she should just expect issues with the medication she has been given and there was no need for her to go to hospital and see her GP the next day as her obs were fine. When she got to the hospital they say there had been bleeding and kept her in.
Visited May 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Lynda Jacob - Posted on 15 May 2024
Two paramedics and a student. Came to assist my mother in law. They were friendly polite caring and did everything to keep my mother in law calm. She had fallen and we couldn't get her up. They got her up and.looked after her and kept us in the loop. After all checks it was agreed she didn't need to go to hospital and we agreed with this. These men are saints.
Visited May 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Caring and compassionate service
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Really appreciate the care that was offered to my mother when she collapsed while shopping at Sainsbury’s (late afternoon 17 May ‘24). My mother reported the first responder was very kind, respectful and extremely thorough. Similarly, the paramedics who took her to Hillingdon Hospital, were equally so, using humour to allay her fears. Please convey our gratitude to those three excellent members of the LAS, who treated my mum with respect and kindness and importantly made sure she was safe. They probably think they were ‘just doing their job’ but my mum thought they went above and beyond. Thank you (all) very much.
Visited May 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Helpful
Rated 5 stars out of 5
by Carly - Posted on 11 April 2024
They was helpful they also kept on phoning up to make sure I was still ok and if it got worse also they was understandable and very calm
Visited April 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Professional and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
The paramedic was so reassuring in our time of stress and worry. Thorough, kind, patient, warm and professional. A really wonderful paramedic in a service under extreme pressure. My partner received the best treatment and was correctly advised.
Visited April 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled great practice & response rate.,
Rated 5 stars out of 5
by Maria - Posted on 19 April 2024
scott, bryana, ben. extremely professional , kind, calm and knowledgeable. a massive thanks to them all. they are heros yet paid poorly!we need them and if we don’t take care of them we will lose them to other countries. can’t thank them enough . please pass on this message . nw9 to royal free hospital around 16:00 on 19/04/24
Visited April 2024
London Ambulance Service NHS Trust has not yet replied.