South Western Ambulance Service NHS Foundation Trust
Westcountry House, Abbey Court, Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HYPatient ratings and reviews
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Reviews
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Review titled Superb personal service
Rated 5 stars out of 5
by Linda Ridd - Posted on 21 July 2024
The 2 paramedics were very kind and understanding. They explained everything.. and were supersensitve to the emotional state I was in. Can't thank them enough. And they both made us 😃 laugh!
Visited July 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Excellent paramedics
Rated 5 stars out of 5
by Alexa Spire - Posted on 11 July 2024
Paramedics that attended to my nan via 999 call last night 10th July 2024 and they were absolutely amazing. They were absolutely devastated they couldn't arrange hospital transport for nan but we arranged it all and got nan to sdec this morning albeit a little late as nan is not an early riser. They were amazing. It's a shame they can't accept money as nan was devastated she couldn't give them money to say thank you
Visited July 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Speedy caring knowledgeable
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
I had a sudden Addisons disease crisis whilst on holiday on st Mary’s in the scilly isles and they were with me extremely quickly and were very caring and knowledgeable they checked me and decided I needed to be moved to the mainland and organised the air ambulance to get to Truro hospital the air ambulance team were also very good and continued to monitor me . The ambulance team at the hospital also were very caring and The doctor at Truro also dealt with the situation very well and after treatment and further monitoring I was able to be discharged . I had a rare illness called Addisons and was pleased that all involved had the experience to deal with it. Thank you
Visited June 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Totally exceptional service
Rated 5 stars out of 5
by peter - Posted on 21 June 2024
At around 1045 this morning I went for a swim in the sea at Budleigh Salterton. I left the water and returned to the beach to change. I then rapidly developed symptoms that were later diagnosed as hypothermia. My friend called 999 and two paramedics arrived very swiftly. They gave me immediate medical assistance, monitoring my BP, heart rate, temperature etc. I was sympathetically cared for on the beach and then transferred to the ambulance for further and regular checks and tests and to warm up my body. I was only allowed to leave when they were confident that I had recovered well enough, and was given clear advice should I have any further problems or concern. Two highly professional, competent and caring medics. Exceptional medical assistance. Apart from recording this yourself I would ask that you do pass on these comments to the two medics concerned. (I understand that I cannot use names in my review but I'm sure you can identify the ambulance team). Many thanks.
Visited June 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Felicity Nye - Posted on 05 July 2024
I became very breathless and distressed on 29.06.2024 and dialled911 by mistake but was put through to the ambulance service straight away. The call handler told me what to do and said she’d asked an ambulance to come. They were with me within the hour, they were very thourough and said I needed to go to hospital. They were calm and reassuring during the whole visit and stayed with me the whole time. I usually go to Exeter for my appointments but there was a 5 hour wait and they felt I was too distressed so they took me to Musgrove hospital Taunton where I was seen straight away. I stayed for 4 days. The ambulance crew came to say goodbye to me but I didn’t really have time to thank them properly for their excellent care I hope they will see this review. Thank you to everyone.
Visited June 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Brilliant paramedic
Rated 5 stars out of 5
by John - Posted on 23 May 2024
He was first class, happy and cheerful in what must be a very stressful job. Totally professional and very caring.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Caroline - Posted on 12 May 2024
The two paramedics who looked after my Mum today were extremely professional, kind and caring. My Mum, who is 88 and has complex medical needs, was included in all decision making and treated with great respect. We cannot praise them enough.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Cheryl-lynn - Posted on 10 May 2024
The ambulance crew that came out to see me this evening have been so amazing and supportive, none judgemental and have supported me through a crisis
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled A credit to their profession
Rated 5 stars out of 5
by Victoria Gardner - Posted on 01 June 2024
3 wonderful paramedics (sorry i cant name you all!) attended our house yesterday after I fell and damaged my back. Although apparently I get incredibly talkative on gas and air, they we amazing, putting up with my waffling, and helping me get through a very upsetting and painful experience. Even visiting me in the hospital later on in the day. Never will I ever take people like these for granted. Thankyou.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Fantastic Paramedics
Rated 4 stars out of 5
by Ken Peters - Posted on 28 May 2024
Empathetic, caring and thoroughly professional. The Paramedics attended to me with such care and kindness and looked after me all day until being admitted to hospital in the late afternoon. I can only sincerely thank them.
Visited May 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.