Yorkshire Ambulance Service NHS Trust
Springhill 2, Wakefield 41 Industrial Estate, Brindley Way, Wakefield, West Yorkshire, WF2 0XQPatient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Elizabeth Y Williams - Posted on 16 April 2024
I was ill and lying on the floor, unable to move. My husband called the ambulance service. Within 1 hour an ambulance arrived. The crew were so very kind, compassionate and professional. Their empathy with us was amazing. We cannot thank them enough for their help to us that morning. They took me to Calderdale Royal Hospital where I received the treatment I needed. Thank you for your great service. Thank you for your great staff and the help we received from them.
Visited March 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 03 May 2024
Dear Elizabeth, Thank you for posting your comments. I am pleased to hear of the positive impact our crew had on you and I hope you are recovering well. It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net Kind regards Lesley Butterworth Head of Nursing and Patient Experience Yorkshire Ambulance Service
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Review titled Brilliant service
Rated 5 stars out of 5
by Steve - Posted on 28 March 2024
Thanks to the crew. Spent time to check my partner over, discuss the options and offer ongoing advice.
Visited March 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 11 April 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your partners health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
An ambulance was called for my mum yesterday who was in extreme pain. The two lovely female paramedics who arrived 5-10 minutes after, were extremely professional and made her feel at ease.
Visited March 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 22 March 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your mum's health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Fabulous Ambulance Crew
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
A fabulous crew came to see to my mum when she was taken ill in a cafe. They treated her with care, compassion and respect. As we sat in A and E every crew that came in was the same working hard, caring, good humour and a spirit needed for one of the hardest jobs in the world. Well done! we appreciate what you do
Visited March 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 11 April 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your mums health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Fabulous Paramedics
Rated 5 stars out of 5
by Mary - Posted on 10 March 2024
Heart pain. 999 called. Ambulance arrived in 10 (yes, ten) minutes. The two paramedics were calm, reassuring, professional and courteous. As I can not mention names or gender, all I can say is you know who I am (in my 80's and came in with my son). Everything was explained to me, even the wait times at NGH. The paramedics even came to check on me after the handover to the hospital. In summary, you both have my utmost gratitude. You are a credit to us all. We are so lucky to have you. Thank you.
Visited March 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 14 March 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Amazing people
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I had to call the ambulance service for my son who has recently lost his job and his situation with drugs has become worse than worse. The lady and gent paramedics were absolutely wonderful with my son and myself I cannot thank them enough for all there efforts to try get me more help, without people like them, where would we be.
Visited February 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 29 February 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your sons health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Paramedic response
Rated 5 stars out of 5
by Neil - Posted on 04 March 2024
I fell ill whilst driving recently. Staff at a petrol station called an ambulance for me. I have written a letter of thanks to the trust and had a kind reply promising to pass on my thanks to the crew who assisted me. The paramedics concerned would now doubt just say that they were just doing their job, but they did it with humour and kindness which went beyond just "doing a job" and hence my thanks and appreciation which I am happy to repeat here. Thank you.
Visited February 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 14 March 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally.
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Review titled Excellent response
Rated 5 stars out of 5
by Bernadine - Posted on 29 January 2024
The ambulance arrived very promptly. The paramedic staff were efficient and pleasant. They explained what was happening at each stage in a calm and reassuring manner. En route to the hospital the ambulance crew liaised with staff at the emergency department so that I was quickly handed over and able to receive more specialist care. Many thanks everyone.
Visited January 2024
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 07 February 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
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Review titled Wonderful service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
My husband rang 999 after I’d received a head injury from a fall and suffered lacerations, bruising and was in and out of consciousness. The ambulance arrived within 10 minutes, the crew were intensely professional, kind, thoughtful, patient and thorough. I was in a sorry state but knew I was receiving the best possible care as they took me to hospital, setting up monitoring equipment for the hospital staff to take over. People moan about ambulance and hospital wait times. I couldn’t fault the service or the personnel. Thank you.
Visited December 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 13 December 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves quickly following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by Michele Burnley - Posted on 30 January 2024
The Paramedics arrived within 15 minutes from calling Service. I could not have had better care, they quickly assessed the situation, gave me adequate pain relief and explained what the procedure was for transferring me onto the trolley. They then made sure I had necessary items to take with me, change of clothes etc. They gave my neighbour my house keys to enable them to see to my cat prior to transfer to hospital. I will never forget their kindness, compassion and thoughtfulness. A faultless service, thank you.
Visited December 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 07 February 2024
Thank you for posting your thanks on the NHS Choices website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net