Yorkshire Ambulance Service NHS Trust
Springhill 2, Wakefield 41 Industrial Estate, Brindley Way, Wakefield, West Yorkshire, WF2 0XQPatient ratings and reviews
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Reviews
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Review titled Exemplary Northallerton Ambulance Crew
Rated 5 stars out of 5
by Susie Wade - Posted on 31 July 2023
The 2 crew were exemplary in their handling of my neighbour following her fall in the bathroom. It was a confined space and the injuries were not totally clear. They managed to extract my neighbour with some difficulty, but remained calm, professional and good humoured throughout. A shame they had to be kept waiting with us at York Hospital due to a queue of admissions, when they could have gone back to base. A very tiring day for them too. My sincere thanks and God bless you all.
Visited July 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your neighbours health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Unexpected hospital visit
by Tedsgirl - Posted on 03 July 2023
Had to call 999 due to heart problems. The three ambulance crew were really good. Friendly and professional and looked after me with real compassion. Admitted straight to Emergency department, staff there were very efficient and very friendly. Caring and supportive during this time when I felt unwell. All introduced themselves and nothing was too much trouble. Was always treated with respect and dignity and explanation was given about everything they were doing. I was then transferred to EAU and the staff were amazing. Care i was given was excellent, they were kind and helpful and very understanding when I needed support. Cannot fault anyone I came into contact with and the care I received was excellent.
Visited July 2023
Provided by Care opinion
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Thanks
Rated 5 stars out of 5
by Christopher Beech - Posted on 05 June 2023
In the early hours of Thursday morning a Paramedic and Ambulance crew came to a very remote cottage with no proper access to help me. They showed great professionalism and ingenuity in not only finding me, an 88 year old man in great distress but then treating me and getting me to the Ambulance and then to Hospital. I owe them a lot.
Visited June 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Amazing staff
Rated 5 stars out of 5
by Jenifer Allen - Posted on 13 July 2023
Ambulance came out to my husband who has Alzheimer’s and had a fall.The staff were amazing treated him with respect and spoke to him in a manner he could understand. They were so kind and professional, a big thank you to them
Visited June 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your husband's health has improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Changed my life
Rated 5 stars out of 5
by Sez - Posted on 15 April 2024
The paramedic who attended my situation literally changed my life. He was so kind and caring and shared his own experience and it made me stop and think and helped me to get out of an abusive situation. He really did make a `difference. I never have had the chance to thank him but I want to say a huge thank you to him and his colleagues. You took the time to care that night and it really changed my life.
Visited May 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 03 May 2024
Dear Sez, Thank you for posting your thanks on the Care Opinion website. I am pleased to hear of the positive impact our Paramedic had on you. It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net Kind regards Lesley Butterworth Head of Nursing and Patient Experience Yorkshire Ambulance Service
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Review titled Credit to the NHS!
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
Huge thankyou to the crew that attended myself. They were compassionate, professional and explained everything in detail to me.
Visited April 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion