Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing visit!
Rated 5 stars out of 5
by Stephen, Steve - Posted on 15 April 2024
Thanks to (so sorry I can't mention name's 😏) for a really amazing and great humouring time. Had to do an exertion test for lungs. I was a bit nervous before going in, but they made it so much better, I had forgot about being nervous. The blood taken from the ear lobe was also totally painless. Doing the 13 flights of stairs of car park one after might not of been such a good idea, legs were a bit jelly again 😆. Couldn't fault them in any way. Thanks guys!
Visited Physiotherapy on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Steve Thank you for taking the time to express your appreciation for the staff in Lung Function who helped reassure you during your recent visit for an exertion test. Your lovely message will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Faultless from ambulance crew to plastic surgeon
Rated 5 stars out of 5
by Brigitte Heard - Posted on 14 April 2024
I had to call on the emergency services last night because of a gash to my leg. The crew checked everything & bandaged it so my husband could drive me in. It was a pretty horrendous wound & from the guy at the door fetching us a wheelchair, through triage, reception, staff in the waiting room to the nurses, doctors, porter, radiographers & finally, plastic surgeon, they were all absolutely brilliant. It was a busy Saturday night & obviously staff were under pressure, but everyone was professional & so caring. 10 out of 10 to them all. You were all fantastic & a huge ‘thank you’.
Visited Accident and emergency services on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Brigitte Heard Thank you for taking the time to let us know that you were treated so well by all our professional and caring staff from arrival at the ED through to the plastic surgeon. It is good to hear that you felt so supported and had such a smooth experience. Your kind words and thanks will be passed to the staff in the ED and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Helpful, supportive staff for MRI
Rated 5 stars out of 5
by Katie - Posted on 08 April 2024
I was booked in for an MRI today, which I was very nervous about. When I arrived at the clinic, unfortunately the machine I was booked for had broken. The staff were able to arrange for me to be booked into the MRI scanner at the Rosie, but let me know it could be a wait. At the Rosie MRI unit the friendly staff thought they may be able to see me sooner, and actually saw me within the next 45 minutes. Initially I thought I could not go through with the scan and panicked, but with reassurance and an eye mask I was able to complete the scan, which I need for a diagnosis. The kind staff spoke to me throughout to give me updates in the scanner. It was a very smooth experience given the challenges they faced today. I am very grateful for their flexibility and supportive attitude.
Visited Diagnostic Imaging on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Katie Thank you for taking the time to express your appreciation for the smooth experience you had and the flexible and supportive staff who helped you. Your kind words will be passed to the staff at the Rosie and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Horrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2024
My 22 months old kid had high temperature of 39 and above for more than 24h. And hoarse dry cough. I called 111 as it was Sunday and on hearing the cough they booked us an A and E appointment. We waited at Clinic 9 for 1h 30 mins to be seen. The Dr who saw us completely dismissed us saying that kids are always sick. She said we should throw our thermometers and let them fight the virus. She didn't check his temperature. We also recorded his cough as we were requested by another NHS Dr. She denied listening to that. Just checked his chest and that's it. If kids are sick always then there should be no pediatric Dr for general illness. What if a child has croupe or whopping cough. Dr can't refuse to hear patient's problems. We felt invalidated and patient's concerns were not listened to properly. The 111 staff on the other hand were very receptive and helpful and on their suggestion we went to AE.
Visited Accident and emergency services on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear patient I am sorry to read your description of your interactions with staff when you brought your son to Clinic 9 and that you felt you were not listened to. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an unsatisfactory visit. Patient Experience Department cuh.pals@nhs.net
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Review titled Life saving
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
My daughter spent 18 weeks in this hospital across 6 different wards. She had 2 life saving neuro surgeries -an incredible amazing consultant who performed nothing short of a miracle. The after treatment in critical care Ward - these staff are second to none. Their attention to detail, willingness to explain and console families is unbelievable. I can’t believe the levels they go to to get everything right and save lives on a daily basis. High dependency unit was also the same - the staff were so welcoming, their encouragement for my daughter as she began recovering from a coma and working with her in such a kind way and considering all her needs. Neuro ward - the ward clerk and staff on here are truly amazing, going above and beyond in their jobs. Nothing was too much trouble, taking time to sit and help make menu choices, having a dance to music and trying to lift spirits where they can. Lots of connect 4 playing! assessment ward - management on here are fabulous. A really well run unit with great access to Occupational therapists who arrange therapy dog visits and art activities etc. Always there to listen to family’s needs as well as the patients. Good clear communication about next steps and access to rehab. A huge huge shout out to all the incredible security team also. They have worked so hard with my daughter to provide her some well needed safety during some distressing times. They really considered her as a person - her thoughts and feelings including watching many hours of love island and listening to her choice in music. You are all incredible and thank you! The psychiatry team - brilliant service, chaplaincy -so friendly and approachable, dietician - great advice given in a kind and caring manner. The specialist nursing team for neurology - these ladies go round and follow you to each ward and get to know all your ins and outs through every step of your hospital journey and beyond. They console, give advice and definitely give of their time 100%. So approachable and clear in their explanations- they are all for putting patients first and the inclusion of patients families. I don’t know how I could have done any of this without you ladies. Anyhow this is really a huge thank you to all the staff over the past 18 weeks that have helped not just my daughter but also myself and family through what has been an incredible journey. I appreciate all the different roles that work together to make this hospital so incredible. Thank you
Visited Neurosurgery on April 2024
Review titled Addenbrooke's
Replied on 22 August 2024
Dear Anonymous Thank you for taking the time to let us know about the care that your daughter and family received during her treatment earlier this year. It is wonderful to read of your good experiences from different staff and teams across the hospital and that you felt so well supported. Your kind words and thanks will be shared with those teams and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Waiting time
Rated 2 stars out of 5
by Jenny Chaplin - Posted on 06 April 2024
Referred to Orthopaedics as urgent for hip ops Feb 2023. Finally had pre op tests 3 weeks ago. Anaesthetist wanted me to have appointments with Prime clinic and an ECHO scan before op takes place. Appointment came for Prime, nothing for ECHO. Hospital rang 5th April to say Prime appointment Tuesday cancelled. Doctor wanted to see results of ECHO scan first. As no sign of ECHO appointment to date, yet another wait. How long this time.The physical and mental strain of waiting 15 months so far, is worrying.Struggling up and down stairs to use the bathroom is a nightmare.Yesterday I had to make 3 attempts to climb a step to get into my bedroom.How long before I can't do it? Hospital seems to think adding another 3 months on your waiting time is ok. It is not, particularly when you live alone, and pain and severely diminished mobility is involved.
Visited Orthopaedics on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Jenny Chaplin I am very sorry to read of the delays with your Prime and ECHO appointments and the increasing difficulties with your mobility. I can appreciate that this has been a very stressful time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Patient Experience Department cuh.pals@nhs.net
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Review titled Amazing professionals!
Rated 5 stars out of 5
by Amelia - Posted on 11 June 2024
In February this year I was diagnosed with breast cancer following a routine mammogram at another breast unit in a different hospital. I asked to be referred to the Breast Unit at Addenbrookes for treatment and surgery. I cannot thank the staff at the Breast Unit enough for their kindness, care and professionalism. This unit epitomises what the NHS should aspire to in all hospitals. From the welcoming receptionists to the amazing consultant/surgeon who carried out my breast surgery as a day patient at Ely Hospital. All the staff I encountered made me feel that I mattered and I felt I received truly personalised and individualised care. I am an anxious patient and I will always be grateful for the wonderful care which I received.
Visited Breast cancer services on April 2024
Review titled Addenbrooke's
Replied on 22 August 2024
Dear Amelia Thank you for taking the time to express your appreciation for the kind, caring and professional service you received at the Addenbrooke's Breast Unit and the personalised care the staff were able to provide you with. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Simply Outstanding!
Rated 5 stars out of 5
by Jon Edgecombe - Posted on 29 March 2024
I found myself needing to attend the A&E department and was absolutely blown away by the kindness, professionalism, and efficiency of everyone that supported me. Despite it being busy there, they allowed me all the time I needed to understand my situation, and the treatment they determined was needed to fix me up! From my admission right through to discharge I felt supported and informed. I cannot express enough how grateful I am to all the Doctors, Nurses, and the entire team for their support.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Jon Edgecombe Thank you for taking the time to let us know that you were treated kindly by staff in the A&E. It is good to hear that you were given lots of time and felt supported and informed. Your kind words and thanks will be passed to the staff in A&E and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was very pleased with the practice. The most pleasant staff, excellent care. All procedures were at the highest levels.
Visited Paediatric Surgery on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous Thank you for taking the time to let us know that you were pleased with your care experience and that staff provided excellent care. If you are able to specify where exactly in the hospital you were treated, I would be very happy to share your feedback with the correct team(s). Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Moisturizer for severe pain?????
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
After an awful night of vomiting,pain and feeling like I'm being electrocuted was informed by an AE nurse that they would not run tests and I could not see a Dr but my skin was very dry and I should use a moisturizer😂.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am sorry to read your description of your interactions with staff when you visited the A&E because you were unwell. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear about your poor experience in the A&E. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust