Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Surgery
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
i was booked in for Surgery on the 19/3/24 I got there at 6am after traveling from Cambridgeshire with my dad I got ready after seeing the doctor and then at 8am got moved to a side room and waited and then at 10am I got told my surgery was Cancelled and i got to wait weeks for a new date I had to call my dad to drive 100 miles from Cambridgeshire to come and get me and this is the 2nd time I have had surgery cancelled Ist time was at Peterborough and it got cancelled there and moved to Addenbrookes
Visited Ear, Nose & Throat on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am very sorry to read that your surgery was cancelled when you came in for treatment. This must have been very upsetting and stressful for you and your family. If you would like the Patient Advice and Liaison Service to look into this for you, please contact them on 01223 216756 or email cuh.pals@nhs.net so that we can respond to you. Once again, I am very sorry that you had a disappointing poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled lies from staff on c8
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
My husband & I have been getting different reports of his progress & why his sodium isn't right & it's to do eith the bleeding of the brain he had. One nurse was really rude to me on the phone for asking about changes of my husband's progress .
Visited Neurology on March 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Anonymous Thank you for your feedback and I'm sorry that you felt there were some communication difficulties during your husband's admission. I contacted staff about your concerns and I understand they have spoken with you now about this. If you have any further concerns, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into them in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Department cuh.pals@nhs.net Thank you for
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Review titled Amazing service
Rated 5 stars out of 5
by Dee - Posted on 27 March 2024
My husband was referred to A&E due to a blood clot in his leg. From the moment we registered with reception he was given the most amazing treatment, by what can only be described as the friendliest, helpful staff, even though the department was extremely busy. Everything was explained to him in detail as to what to expect and what to do. Nothing was too much trouble. He was escorted to the different departments he needed to go to. He is now on medication and follow up treatment. Thank you Addenbrookes and all the NHS staff working there!
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Dee Thank you for taking the time to express your appreciation for the efficient and friendly service you received in A&E and the other departments your husband had to go to. Your kind words will be passed to the staff and will be much appreciated during this very busy time. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Professional in every way
Rated 5 stars out of 5
by Bob Stannett - Posted on 18 April 2024
A superb service was given all through the procedure from prior planning through to completion. Enabling me to maintain my self respect and dignity. I felt comfortable throughout. The fear of the unknown ( prostrate cancer radiotherapy and treatment) was totally put into its place and was unfounded for me through the professionalism of those that managed my illness and treatment.
Visited Prostate Cancer Service on February 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Bob Stannett Thank you for taking the time to express your appreciation for the professional service you received from our staff while undergoing radiotherapy and treatment, which enabled you to maintain your dignity. I will share your kind message with the staff and it will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Caring and Compassionate Service-G5 Ward Staff
Rated 5 stars out of 5
by Claire B - Posted on 21 February 2024
My mum was recently looked after by G5 Ward Staff. Our family were impressed by how compassionate and caring they were towards my mum and our family. We had total trust in the care they provided her. We could not have asked for more. We are so grateful. Thank you.
Visited Don't know on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Claire B Thank you for taking the time to express your appreciation for the compassionate and caring service your mother received on ward G5. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled hard to contact
Rated 3 stars out of 5
by John Hardisty - Posted on 14 February 2024
I have tried to phone the cardiology department on many occasions but the direct line of 257571 goes directly to 'call ended'. I have just left my second recorded message on the 216990 and hope for a reply soon.
Visited Cardiology on February 2024
Review titled Addenbrooke's
Replied on 20 February 2024
Dear John Hardisty Thank you for alerting us to this and I am very sorry for the difficulties you have been experiencing with contacting the Cardiology department. I have shared your message with my colleagues in Cardiology and you should hear from them in the next few days. Please also note the following details for the Patient Advice and Liaison Service: 01223 216756 or email cuh.pals@nhs.net who can look into your concerns in more detail and respond to you should you wish to follow up with them at any point. Once again, I am sorry to hear that you have had difficulties contacting Cardiology. Patient Experience Department cuh.pals@nhs.net
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Review titled Wonderful service despite long wait
Rated 5 stars out of 5
by Simone Navon - Posted on 26 February 2024
I was taken to A & E by paramedics because of very elevated blood pressure. Although the wait was unpleasant and long, at every stage I felt looked after by kind and caring staff who were clearly under a lot of pressure. The care I received was exemplary. The nurses and doctors were kind and explained everything and answered my questions. Thank you very much.
Visited Accident and emergency services on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Simone Navon Thank you for taking the time to express your appreciation for the kind and caring service you received when attending A&E recently. Your kind words will be passed to the A&E staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Awful cannulation
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
My mum went in for a CT angiogram, she had a cannula put in place which was stuck down with surgical tape, not an appropriate dressing
Visited Diagnostic Imaging on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Anonymous I am sorry to read your description of your Mum's experience with a cannula when she attended for a CT angiogram recently. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that your Mum had a poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled MRI a great team
Rated 5 stars out of 5
by Ian Roberts - Posted on 02 March 2024
Attended today for a MRI and what a great team. The experience was seamless. The team explained everything clearly and put me at ease. A big thank you to the department for their work and the caring and professional way they carry it out.
Visited Diagnostic Imaging on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Ian Roberts Thank you for taking the time to express your appreciation for the caring and professional service you received at the MRI department. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent care and expertise
Rated 5 stars out of 5
by Sarah - Posted on 04 April 2024
Following a breast cancer diagnosis, I cannot fault the outstanding and compassionate care I have received. The entire team has worked together to make my experience a positive one with my wellbeing at the core. Staff have gone above and beyond to be kind - from my initial screening, to surgery, wound care, and beyond. These highly skilled professionals never forget to put the person at the centre of all they do and I cannot thank them enough.
Visited Breast Surgery on January 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Sarah Thank you for taking the time to express your appreciation for the compassionate and person centred service you received in the Breast Unit and from other cancer care staff. Your kind words and thanks will be passed to colleagues and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust