Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jeffers Collinwood Mayo - Posted on 31 August 2023
I attended Urology at very short notice to have my nephrostomy removed on the 30.08.2023. I arrived at approximately 10.30 and left just after 12.00. The nurse and her assistant were very friendly and very professiona (and very helpful). This was a very smooth "Rolls Royce" service.
Visited Urology on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Jeffers Collinwood Mayo Thank you for taking the time to let us know that you were treated swiftly by friendly and professional staff in Urology. Your kind words and thanks will be passed to the staff in Urology and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Very efficient
Rated 5 stars out of 5
by Roberta Rose - Posted on 31 August 2023
Today I visited Addenbrookes for the first time. We went to clinic . Having broken my wrist I needed direction and help to find places. I was taken to plaster room by very nice man. The ladies and fellas in the plaster room were all kind, courteous, gentle kind and informative. Had my plaster changed even got to choose a colour. As I’m going on holiday soon they put a suitable plaster on that expands during your flight. Again another thoughtful thing they did. Off to X-ray. Couldn’t have been more helpful. Back to see the consultant to have a chat about my X-rays had positive news. Came away feeling so confident that I’d been treated with care. Thank you all so much.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Roberta Rose Thank you for taking the time to express your appreciation for the kind and professional service you received at the fracture clinic. Your kind words will be passed to the staff and will be much appreciated. I hope you had a good holiday and are now fully recovered. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Mris scan
Rated 5 stars out of 5
by Lucy todd - Posted on 14 August 2023
Absolutely great experience . Went in on time . In fact 20 minutes early .all staff freindly . Explained everything 110% perfect .well done
Visited Don't know on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Lucy Todd Thank you for taking the time to express your appreciation for the efficient and friendly service you received in MRIS. I will pass on your compliment to the staff, which will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Orthopaedics foot and ankle waiting list.
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
Orthopaedics foot and ankle waiting list: I was referred to Orthopaedics foot and ankle waiting list August 2023. As of 8 January 2024 I have not heard anything since November 2023 when I confirmed that I still need this appointment. There is no contact email address or phone number published. I am still awaiting that consult. As of January 2024, I still need this initial consult please.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 16 February 2024
Dear Anonymous I am sorry to read that you still awaiting your consultation. Waiting lists are under constant review and some times waiting times are longer than we would like. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net with your hospital number or date of birth so that we can look into your concerns in more detail and respond to you. Once again, I am sorry that you have not heard from Orthopaedics yet. Patient Experience Department cuh.pals@nhs.net
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Review titled Long wait.
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
I was referred to Foot and Ankle Orthopaedics by my GP in 2020, 2021, and then followed up where my GP referred me again in August 2023. After a 3 1/2, nearly 4 year wait, I still have not had an initial NHS consult despite making a formal complaint to CQC in April 2021 about the malunion fracture having initially been missed in Addenbrookes A&E (sent to Urgent Treatment Centre without xray or examination) on 14 April 2020. My last followup was in November 2023 when I confirmed that I still needed that NHS appointment: that NHS appointment never happened. I note the wait is listed as 53 weeks - but April 2020 to February 2024, is ballpark, 4x50, ie 200 weeks.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 19 February 2024
Dear Anonymous I am very sorry to read of your long wait to see orthopaedics. Our waiting lists are under constant review and some patients will wait longer or for less time than the averages quoted, but given the length of time you have been waiting, please contact our Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that they can look into your concerns in more detail and respond to you. Once again I am very sorry for the length of time you have been waiting. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Absolutely incredible. I cant sing the staffs praises highly enough nor the medical care received. Despite challenging times I received the best care. Every single member of staff was kind, caring and exceptionally capable. Thank so much for for being there when I needed.
Visited Accident and emergency services on July 2023
Addenbrooke's has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anthea Telford - Posted on 11 August 2023
Referred to A&E by 111. Seen by a number of professionals.Everyone was very kind and thorough. Left with an ongoing plan. Total length of time at the hospital was around 4 hours. Cannot fault them.
Visited Accident and emergency services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Anthea Telford Thank you for taking the time to let us know that you were treated kindly by staff in A&E and were able to agree an ongoing plan with them. It is good to hear that you felt you had a thorough and efficient visit. Your kind words and thanks will be passed to the staff in A&E and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent experience of A and E
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I visited A and E with my 91 year old mum, absolutely everyone we met was lovely, smily and went above and beyond! We were seen incredibly quickly and efficiently, - a special shout out to the girls in the blood dept who made my mum very comfy, even tucking her up with a blanket. You would not have known the dept was under incredible pressure but what a difference your collective positive attitude made to my mum's experience.
Visited Accident and emergency services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Patient Thank you for taking the time to express your appreciation for the efficient and professional service you received in A&E and blood tests when you visited with your Mum in July. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Nhs there if you need it in a emergency
Rated 5 stars out of 5
by Peter - Posted on 04 August 2023
I was admitted in a ambulance and from Aand e,Ward n2,c7 and dispach lounge l ws treated brilliantly. Every one l encountered were lovely even under extreme violence and racism from other patients. The only improvement lcan suggest would bea notice in the dispatch lounge saying it takes several hours toget your doctors letter and drugs. Thanks Peter
Visited Gastrointestinal and Liver services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Peter Thank you for taking the time to let us know that you were treated so well by staff in A&E, N2, C7 and the discharge lounge when you were a patient at Addenbrooke's in July. Thank you for your service improvement suggestion. We will share your kind words and suggestion with the staff who will be delighted to receive them. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent Service
Rated 5 stars out of 5
by Marie Light - Posted on 02 August 2023
Attended PET CT Scan department very friendly staff , speedy process. Was in and out before taxi was parked up. Now waiting for appointment with Respiratory clinic. The experience has made me less nervous for future appointments. Thank you
Visited Diagnostic Imaging on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Marie Light Thank you for taking the time to express your appreciation for the efficient and friendly service you received when you had a PET CT scan in July. It is good to hear that it has helped reduce your nervousness about future appointments. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust