Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Humanity at its kindest
Rated 5 stars out of 5
by Tania Tracey - Posted on 17 December 2022
I was booked into A&E after an infection got worse due to being unable to see a GP for 72 hours just to obtain antibiotics. This in its self makes you feel like a burden to an already massively overwhelmed service when your walking in but it had escalated to the point I couldn’t consume fluids. I was there 13 hours in total. The hard work and the kindness of every employee on that ward that day and night was incredible. Given the immense pressure and 200+ people in at once they managed to keep the constant flow of sick people coming and going. Ensured you were warm, fed if need be, medicated and cared for with the up most respect. I have no doubt that GPs are under pressure in their own job rolls but more needs to be done to support hospitals. I take my hat off to everyone at Addenbrooks especially the staff working in A&E on the 16.12.22 and even for the other of a bed when I was on my last legs by midnight. Thank you for getting me home to be with my family for Christmas, healthier and happier. I hope you all get the ability to do the same.
Visited Accident and emergency services on December 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Ms Tracey Thank you for taking the time to tell us about your experience in the Emergency Department recently. We are sorry to hear about your illness and challenges in obtaining treatment, but it is good to hear that the staff were kind and looked after you whilst you were waiting. Your kind words will be passed to the Emergency Department staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service (PALS) cuh.pals@nhs.net
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Review titled Ignored my pain
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
For years I was scanned for a Billary Cyst Adenoma. In pain I sort a second opinion and within 12 weeks it was removed and was full of pre cancerous cells. Would not recommend the Liver services at this hopital.
Visited Gastrointestinal and Liver services on December 2022
Addenbrooke's has not yet replied.
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Review titled Perfect care
by Crazzzy - Posted on 31 December 2022
I hurt my waist, I was scared as it was, being an older woman who had only been to hospital for my kids. I went to minor injuries where I lived, they told me they were closed. I went across to A&E at Addenbrookes, it was heaving and people were queuing out of the door. I was expecting a long wait. Within minutes a male nurse came out and sent me to clinic 9. From the moment I walked in from reception to seeing someone having an x-ray, everyone was exceptional. So kind, and reassured me even when the x-ray showed my bone was broken. So kind and treated me with dignity as they knew I was scared, manipulated my hand so no operation. Was put in plaster and sent home with aftercare. Everyone was amazing and just wanted to say thank you to each and every one who helped me. I will be forever grateful.
Visited December 2022
Provided by Care opinion
Review titled Addenbrooke's
Replied on 04 January 2023
Dear Crazzzy Thank you for taking the time to let us know that you were treated kindly and promptly for your injury. Your kind words and thanks will be passed to all the staff and will be much appreciated. We hope you are recovering well, and thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust