Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 4 stars out of 5
by valerie - Posted on 12 February 2023
I attended the clinic 8 yesterday @ 15.00hrs. I was given some unexpected and unwelcome news by one of your Consultants (I was so nervous I omitted to register his name). I was treated with great kindness and understanding and for this I would like to say a very heartfelt Thank you to the Consultant I saw. He took the time to explain everything to me and answer all of my many questions. If only we had had Dentists with his degree of understanding when I was growing up. I would also mention the nurse who was in attendance also treated me very kindly and with understanding Thank you.
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Valerie Thank you for taking the time to let us know that you were treated kindly by staff in clinic 8. It is good to hear that you felt understood and that you received clear explanations. Your kind words and thanks will be passed to the staff in Clinic 8 and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Worst experience
Rated 1 star out of 5
by Holly donaldson - Posted on 03 February 2023
Were treated with disrespect from the get go. Traumatic experience made a million times worse by staff. Had no idea about the mask nor one person to patient rule when entering an and e as we never ever go. Then we were shouted at for breaking rules despite my mother having a potential heart attack in the waiting room. Then we’re met by disgusting security staff who proceeded to show no compassion what so ever. We are a respectful family and would never ever be rude. We were under utter stress and treated with utter disrespect. Cannot believe what we have been through as a result. We also completely understand the pressure the NHS is under, as we have family and friends who work there but manners cost absolutely nothing. The department should be ashamed.
Visited Accident and emergency services on February 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Holly Donaldson I am sorry to read your description of your interactions with staff when you brought your mother to the Emergency Department. I can appreciate that this was a very stressful time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Head of Patent Experience
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Review titled Appointment
Rated 2 stars out of 5
by Jenny Chaplin - Posted on 26 January 2024
In Feb 2023 I was referred to the orthopaedic department as an urgent case, as both hips needed replacing. Eleven months on and there's no sign of an appointment, but there is a serious decline in my mobility. I rang two weeks ago and was told my operation would be in three months. Whether or not I'll still be able to walk is anyone's guess. I was told there were others ahead of me: one person had been waiting 78 weeks. The hospital website states the, but average wait for this operation is 27 weeks. If this is the case, it would seem some have gone on the waiting list long after me, but have managed to be treated. I know the NHS has problems, but months of constant pain, the stress of worrying how long one will be able to walk, and virtually no life outside four walls, rather takes it's toll.
Visited Orthopaedics on February 2023
Review titled Addenbrooke's
Replied on 30 January 2024
Dear Jenny Chaplin I am very sorry to read of the impact your hip pain is having on your daily life while you have been waiting for your hip replacements. Unfortunately some patients will wait longer than the average waiting time. The orthopaedic teams review their waiting lists regularly, and aim to do the surgery as soon as possible. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear about your waiting time and the difficulties this is causing you. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellently run department
Rated 5 stars out of 5
by Mary Rose Baugh - Posted on 10 March 2023
After a very nasty bike accident it was a relief to be taken such good care of by the staff in Accident & Emergency. I was taken very good care of in every way - the porter who wheeled me from place to place made life that bit easier, too, by being friendly and quietly cheerful. I really want to thank the staff. My difficult trip so much easier than it might have been. Your kindness is hugely appreciated. Mary Rose Baugh
Visited Accident and emergency services on February 2023
Review titled Addenbrooke's
Replied on 15 March 2023
Dear Mary Rose Baugh Thank you for letting us know that you were cared for so well by staff in our Emergency Department, and that a friendly member of the portering team made you feel a bit better. Your kind words and thanks will be passed to the staff - thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Such kindness and care
Rated 5 stars out of 5
by Jane Webber - Posted on 17 January 2023
I have nothing but praise for all the staff involved in my mother's care over the past 11 days. She was admitted to Accident and Emergency after an ambulance had been called. Within 6 hours of the initial call, the ambulance had taken her to Accident and Emergency, she had been assessed and then transferred to Ward D 7. I was contacted by a doctor, given a detailed update and it was suggested that I come immediately. Throughout the 11 days my mother was in D 7 she had exemplary care and, best of all, I was kept in the loop both by telephone from a consultant and a doctor and then given daily updates during my afternoon visits. They did everything they could to deal with her condition and then, when it was clear that no recovery was possible, kept her comfortable. It was lovely to see the same staff giving continuity of care. They also looked after me at a difficult time. We are all most grateful.
Visited Diabetic Medicine on January 2023
Review titled Addenbrooke's
Replied on 25 January 2023
Dear Jane Webber Thank you for writing your review at such a difficult time for you and your family. Please accept our sincere condolences on the death of your mother. Despite such a sad outcome, it is clear from your description that you felt that your mother and her family were looked after well, and that the communication from the staff was timely and helpful. Your kind words and gratitude will be passed to the staff on Ward D7, and will be much appreciated. Thank you again for taking the time to let us know about your experience. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Generally concerned
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
After two rapid referrals from the GP concerned that I might have cancer still haven't been seen in clinic. Offered numerous appointments then cancelled a week before said appointment. Still have no idea when I am likely to be seen. Have been waiting over 13 months since first referral. The hospital is in chaos and GP cannot get through to speak to anyone. No one cares about the wait time and how it affects patients trying to carry out everyday life in pain and discomfort. I would just like an honest answer when I'm generally likely to be seen and how long I'm going to have to wait to get the treatment.
Visited Gynaecology on January 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear patient I am sorry to read about the difficulties you have been experiencing. Patients of some services at the hospital are experiencing longer waits than we would like at the moment, but please contact the Patient Advice and Liaison Service (PALS) on 01223 217567 or email cuh.pals@nhs.net and we will try to find more information for you. Head of Patient Experience
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Review titled Outstanding service
Rated 5 stars out of 5
by David Lindsay - Posted on 04 January 2023
Three times i had to come to A&E and the nurses were outstanding everyone was so helpful i cannot thank them all enough
Visited Accident and emergency services on January 2023
Review titled Addenbrooke's
Replied on 25 January 2023
Dear David Lindsay Thank you for letting us know that you were cared for so well by the nurses in our Emergency Department, and that all the staff were helpful. Your kind words and thanks will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Ian Saul - Posted on 27 January 2023
I attended A & E at one thirty am on Friday 27th January and booked in was asked to sit in a very busy waiting area,within ten minutes my name was called and I went into the treatment area. A staff nurse quickly and efficiently dealt with the necessary procedures to relieve my severe pain. I was asked to return to waiting area and was then called in give bloods returning to the waiting area to get blood results this took about one hour and I was called to see the doctor who explained the results. I was given the necessary supplies to last me until the local doctor or district nurse would do a follow up. The whole experience was done with kindness and understanding patience and a general feeling of well-being especially at that time of the morning. We left at five thirty am having been treated extremely well.
Visited Accident and emergency services on January 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Ian Saul Thank you for letting us know that you were treated so well in the busy Emergency Department. It is good to hear that you were treated efficiently by kind and patient staff. Your positive feedback will be passed to the staff and will be much appreciated. Thank you again - and we hope you are feeling better now. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Perfection
Rated 5 stars out of 5
by Diana - Posted on 27 December 2022
After an RTA I spent 3 weeks in Addenbrooks. Completely faultless care. From the doctors and nurses, to the very kind staff who delivered my drinks and meals. I cannot thank you enough. You really are all amazing and a massive hug to you all xx
Visited Orthopaedics on December 2022
Review titled Addenbrooke's
Replied on 04 January 2023
Dear Diana Thank you so much for your kind words and thanks to the staff who cared for you so well after your accident. If you would like us to pass your positive feedback to the staff on the ward, please send us a quick email to let us know which ward you stayed on - cuh.pals@nhs.net Thank you again - and we hope you are continuing to recover well. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Busy but professional
Rated 4 stars out of 5
by Steven Burns - Posted on 10 December 2022
The department was busy at 0820 when I arrived but my wait was only 90 minutes before I was taken to the Surgery assessment room. I have the utmost respect for the staff who were obviously busy and stressed but provided a friendly and professional experience.
Visited Accident and emergency services on December 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Mr Burns Thank you for letting us know that you were cared for by kind and professional staff whilst you were waiting for your surgery. If you would like us to pass on your kind words to the staff, please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email cuh.pals@nhs.net to let us know which department you attended. Thank you again for taking the time to leave a positive review. Patient Advice and Liaison Service
Information supplied by Cambridge University Hospitals NHS Foundation Trust