Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Elderly care
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
My elderly mother was moved out of aintree hospital miles away from family who she needs without any discussion with us she's now left very distraut and confused. Her wellbeing was not considered
Visited Older people's services on March 2024
Aintree University Hospital has not yet replied.
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Review titled Very happy
Rated 5 stars out of 5
by harry Moreland - Posted on 21 March 2024
I was in gastro clinc 20/03/2024.the consultant explained camera result.l thanked him and went away 100% happy,the the receptionist and staff were Great thank you.
Visited Gastrointestinal and Liver services on March 2024
Aintree University Hospital has not yet replied.
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Review titled Icu nurses excellent
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I stayed in Icu for 1 night following major head and neck surgery. The staff/ nurses here were excellent, friendly and caring. They took their time to regularly check on me and everything I needed to make me as comfortable as they possibly could. As soon as I was a little more alert the following day after my surgery I was given a white board and pen as I was unable to speak due to having a tracheostomy fitted. I was able to communicate with the nurses thanks to this to keep me as comfortable as they could if I was in any pain or feeling dehydrated. Everything I needed was quickly dealt with. The nurses took an interest in my work and again was able to communicate using the board as one of their partners worked for the same company at some point. After leaving Icu moving to a ward something of mine had been left behind and the nurse looking after me quickly realised and personally brought the item to the ward I was on. Once moved from Icu onto a standard ward I soon noticed how the level of care seemed to drop and it was more hit and miss if you had a nurse looking after you that seemed to care. Some nurses were great and others seem to avoid you as if you were a hindrance seeming unwilling to want to help you. So again I just wanted to share my thanks to the team and nurses that did look after me in Icu whilst I was there. You are a credit to the nhs. I did try to complete the survey they gave me while in hospital but the qr code could not be recognised. Thank you Once I was moved from Icu into a ward
Visited Intensive Care on March 2024
Aintree University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Chris Morley - Posted on 16 March 2024
I was treated for a dental abscess and from initial triage in A and E received nothing but extremely compassionate and professional care. Thank you especially to my particular surgeon and his surgical team for their humour and wit making a nervous patient more relaxed.
Visited Oral and Maxillofacial Surgery on March 2024
Aintree University Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Dorothy Reid - Posted on 28 March 2024
I recently attended Aintree hospital for an angiogram. The doctor who did it had an awful hard job as my arteries were curled, he did at one stage think he would have to leave it until another day, but he worked so hard and did not up and he was so concerned that he was hurting me because of my arteries. The care and kindness he showed was amazing. I would give 10 stars if I could as I did not want to come back another day. Thank you so much.
Visited Cardiology on March 2024
Aintree University Hospital has not yet replied.
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Review titled Traumatic experience
Rated 1 star out of 5
by Harry Slocombe - Posted on 09 February 2024
Went to have my eyes checked for Glaucoma (been doing this for 7 years with no problems). Usually I have my eye sight tested first, using the eye chart and then X-rays/photos. Today was very different. It was a late appointment, 5.25pm. I was taken straight to the X-ray machine which was okay, then I was taken to the machine that photographs the eyes, this is where my face was forcibly pushed against the machine by the operator and then she used her fingers to force my eyelids to open as wide as they could. At no time was I asked if this was okay to do. It was a very painful experience. I was then rushed into another room to have my eyesight tested. This was after having my eyes x-rayed and then photographed with flashing lights. How can you have a proper eyesight test when you have been blinded with lights and someone forcing your eyes open? It just seemed as though the staff were rushing to finish and go home. Marks out of ten? Minus ten! I am making a formal complaint to the NHS ☹️
Visited Ophthalmology on February 2024
Aintree University Hospital has not yet replied.
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Review titled Outstanding level of care
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
Oh behalf of my grandad, our physio therapist & the physio therapy assistant give us every information we needed to know, completed our referral for us & give us advice on what was the best option in moving forward and how to discuss that once we was referred. The care & communication and lengths that this team have gone through are absolutely outstanding for us in the last few months, and are an absolute credit to the NHS. We cannot thank these members of staff enough, although we can’t mention names. The team have been brilliant on communication, and although the lengthy wait you have to access the service, the level of care provided is never rushed or compromised! They are thorough and go to endless lengths to help you become the most comfortable you can be, providing you with equipment to help assist you in the process. As a family, we can not thank this team enough, for every effort they went too, to provide us the highest and most outstanding level of care, thank you to you all- from the admin team upon booking to the referral from our physiotherapist to the surgical team. Thank you!
Visited Physiotherapy on February 2024
Aintree University Hospital has not yet replied.
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Review titled Website is rubbish.
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
All i want is the sleep apnoea clinics email address and the website took me around everywhere and im still no closer to getting what i wanted in the first place. Very stressful.
Visited Sleep Medicine on February 2024
Aintree University Hospital has not yet replied.
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Review titled Concerning
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
My mum was a patient on ward 25 And today she was discharged by a dr who didn’t see her in person as she was in the shower . So she was sent to wait in the discharge lounge at 10.30 am As another patient needed her bed space She has been waiting in the discharge lounge and isn’t allowed home because the dr who didn’t see her to discharge her forgot to write a prescription that she needs to take home so the discharge lounge can’t arrange the ambulance transport until the prescription is done but the pharmacy is now closed so she has to wait in the discharge lounge until the pharmacy opens tomorrow now is this acceptable aftercare for a patient to be left in limbo like this i understand the hospital is understaffed so it will affect services but it shouldn’t affect patients health or welfare whilst they are in aintree hospitals care this needs addressed
Visited General Medicine on February 2024
Aintree University Hospital has not yet replied.
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Review titled Still waiting
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
I was referred to rheumatology in Feb 22 after ringing in April 2022,to query appt I was told there was an 18 month wait ...today Jan 24 rang again due to severe ongoing problem to be told muscoskeletal is dealing with me apparently rang them to be told no they aren't and to get back in touch with rheumatology who actually is supposed to be dealing with appointments ...2 year wait for an appointment is ridiculous
Visited Rheumatology on January 2024
Aintree University Hospital has not yet replied.
Information supplied by Liverpool University Hospitals NHS Foundation Trust