Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Left uniformed and Freezing
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Attended A&E in support of sister in law who had been taken there by ambulance after being taken ill whilst working as a volunteer at the local hospice. She had tests and was told to wait to see the doctor whom she saw after 10 hrs. She was diagnosed with a severe water infection and dischargged with antibiotics. During her wait she had bouts of severe shivering and shaking and felt very unwell. Her condition wasn't helped because the department was freezing. She was also worried that she was not in the system when she saw others who arrived after her being dealt with before her. I appreciate that priority must be given to those considered at greatest risk but not knowing where you are in the system was very stressful.Two suggestions to help make the experience more tolerable: 1.Ensure that the department is heated. 2.Allocate each patient a unique number and have a display which shows where in the system the patient is: awaiting tests , awaiting reatment, awaiting consultation with doctor, discharged.
Visited Accident and emergency services on January 2024
Aintree University Hospital has not yet replied.
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by Mrs M M - Posted on 15 January 2024
I cannot praise A&E at Aintree enough! At the weekend a member of my family was taken to the hospital with severe pain. The service from check-in, triage and resuscitation was outstanding. In my 4 hours there the doctors, nurses, cleaners and porters didn't stop. The medical staff were kind and polite and did a very tough job with the greatest sense of humour and fun. The place was spotless! Ten out of ten from my family anyway!
Visited Accident and emergency services on January 2024
Review titled Aintree University Hospital
Replied on 16 January 2024
Dear Mrs M, Thank you so much for sharing your feedback with us about your recent visit to the ED over the weekend. We are delighted to hear that you had an excellent experience from start to finish and that the staff you encountered were caring and compassionate. We will make sure to share your positive feedback with the team for recognition. Best wishes.
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Review titled It was mostly all good
Rated 4 stars out of 5
by Dorothy - Posted on 08 February 2024
I had cause to visit Aintree hospital cardiology department recently and I must say I was treated with kindness by the doctors, nurses and technicians I saw. I was very nervious and one of the secretary's helped me a lot tne next day I feel as if my appointment went a bit pear shaped at the end all down to me. I am at the moment very upset and thinking I am about to die.
Visited Cardiology on January 2024
Aintree University Hospital has not yet replied.
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
I was in a&e for 16 hours with abdominal pain, with no offer of pain relief. They told me they would do IV anti-sickness and never did. They did a chest x-ray for abdominal pain??? They said they would do an ultrasound and never did. They did not do an internal examination even though I told them I thought it was coil related. After 16 hours they said they didn’t know what was wrong and referred me to the sexual health clinic. The sexual health clinic saw me within an hour and sorted me out.
Visited Don't know on December 2023
Review titled Aintree University Hospital
Replied on 22 December 2023
Thank you for taking the time to send us your feedback, we are very sorry to hear of your negative experience with the lack of treatment and care. We understand that it is not easy to wait in pain and not receive treatment, we will pass this on to the management team. We wish you a speedy recovery. If you have not done so already and wish to discuss any concerns you may have raised, please contact our Patient Advice and Complaints Team. You can email us at PACT@liverpoolft.nhs.uk or call us at 0151 706 2380 and select option 2 for Aintree. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you
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Review titled A and E Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Improved service over the last 12 months bloods obs all back within 3 hours I’ve assisted various times with family members well done NHS
Visited Don't know on November 2023
Review titled Aintree University Hospital
Replied on 06 November 2023
Thank you for taking the time to send us your feedback, we are pleased to hear that you have received a timely service. We will ensure that this is passed on to the relevant teams.
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Review titled Excellence in challenging environments!
Rated 5 stars out of 5
by Paul - Posted on 23 November 2023
My family and I took my father to the A and E department he had been unwell for week or so visited his GP but had deteriorated cognitively in the evening. My family arrives at the hospital it’s busy but every member of the team was supportive and helpful even when my brother and I where showing signs of obvious distress they took the time to talk to us and listen when it was hard for us to do this. They treated my father with dignity during a difficult time while managing 2 fractious boys. They offered curtesy drinks and snacks for my mother and father while we waited for team of specialists. Thank you all so much for you hard work and dedication.
Visited Older people's services on November 2023
Review titled Aintree University Hospital
Replied on 04 December 2023
Dear Paul. Thank you for taking the time to share your experience of visiting the AED department. We are pleased to hear that your dad received prompt treatment and that a great deal of compassion was shown to your family. We will pass this on to the team involved in your dad's care and wish your dad all the best in his recovery. Many thanks,
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Review titled Endoscopy Appointment
Rated 3 stars out of 5
by Mark Goulbourn - Posted on 30 October 2023
I have a condition which requires a periodic gastroscopy, which is now overdue. I have phoned endoscopy appointments twelve times during the last 10 days. On each occasion I receive a message “ if no one is available call back later” and I am the disconnected. There appears to be no other method of arranging an appointment.
Visited Diagnostic Endoscopy on October 2023
Review titled Aintree University Hospital
Replied on 10 November 2023
Dear Mark, We are sorry to hear that you had difficulties arranging an appointment, If you have not done so already and would like to discuss any aspects of the concerns you have raised, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 3287 You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Many thanks
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Review titled Long Wait Times in A&E with little communication
Rated 2 stars out of 5
by Stephen Houghton - Posted on 01 November 2023
Currently sat in A&E in excess of 6 hours with my father who is 70 years of age. Very long wait times with very little communication about when you will be seen. Original wait time displayed was 3 hours. After 3 hours it changed to 5-6 and now we are in excess of that with no knowledge of when he will be seen. It's 1am and my elderly father would likely have been better off getting a GP appointment for tomorrow morning. He is fatigued and restless and we still have no idea how long it will be until he is seen.
Visited Don't know on October 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Dear Mr Houghton, We apologise for the wait you had to endure while visiting the AED department with your father, we understand it is not easy to wait without any communication, especially when he is not feeling well. We will pass this on to the teams involved for learning. We hope that your father has been able to receive treatment. Many thanks,
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Review titled Amazing consultation
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
Fazakerley is an appalling set of buildings which are badly signposted and in parts very old and dingy. I was seen in the cardiology department and was consulted with by a senior nursing officer. She was so comprehensive and explained all aspects of the heart and it's working to me. She was thorough in her questions and explained the implications of any diagnosis I may get. I was comfortable and totally relaxed by this lady. I feel so sorry for the environment this lady is forced to work in and can't begin to understand how she remains so positive and helpful. I will need to visit again and don't look forward to the environment but relish the thought that the professionals who work there make it worth the visit.
Visited Cardiology on September 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Thank you for taking the time to provide us with your feedback regarding the amazing care you received from our staff member. We are delighted to hear that you were treated with great compassion and care. However, we are sorry to learn that you felt uncomfortable in the environment. We understand that it can be daunting to come in for treatment, and we apologise for any discomfort you may have experienced. Many thanks,
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Review titled Wonderful Team
Rated 5 stars out of 5
by Marie - Posted on 08 August 2023
My Dad was admitted to Ward 32 on 25/07/2023 and was nursed there until he died on 02/08/2023. My brother and I stayed with him throughout this time. Words cannot express how we feel about the exceptional care he received. He was so comfortable in his final days and treated with such dignity. We also were well supported while spending precious time with our Dad. All members of the team were kind, considerate and caring . Many thanks and gratitude to all
Visited Stroke on August 2023
Review titled Aintree University Hospital
Replied on 08 November 2023
Dear Marie, Please accept our sincere condolences on the loss of your father. We understand that it must have been difficult for you and your brother. We appreciate you taking the time to give us your feedback. We are pleased to hear that your father was treated well in his last days. We will share this feedback with the lovely team on Ward 32 that cared for your father. Take care.
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Information supplied by Liverpool University Hospitals NHS Foundation Trust