Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very grateful
Rated 5 stars out of 5
by Carly O’Neil - Posted on 09 May 2023
I was seen this morning in the ENT clinic on a 2 week ‘suspected cancer referral’. I was very nervous and had not slept so was not feeling brilliant. I had also had a previous experience as a child with a camera being put up my nose that had been very distressing, and this had added to my nerves. On arrival I needed the toilet and was not sure where I was going. A nurse who happened to be on the corridor immediately stopped and was very friendly, directing me to the clinic and where I’d find a toilet beforehand. Perhaps a simple thing to them but it means a lot when you’re attending somewhere you don’t know and quite nervous. When I arrived at the clinic the staff were friendly and efficient. The consultant I saw was very efficient, but unfortunately told me I needed a camera up my nose and down my throat to my voice box. I panicked when I saw the camera and said I couldn’t do it, becoming quite upset. The consultant was absolutely superb with me. She was so patient and talked me through it all so calmly. She managed to get me to let her do it, and thankfully all was ok. If she had not been as calm and reassuring as she had I don’t think I’d have been able to allow it. In addition to the consultant’s manner of dealing with my fears and distress they explained everything very clearly and I left understanding what was causing my symptoms and the next steps. I should also mention that from the time of my GP referring me and my seeing the consultant today was 10 days, including a bank holiday. What excellent service. Thanks to all
Visited Ear, Nose & Throat on May 2023
Aintree University Hospital has not yet replied.
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Review titled Brilliant caring nephrology team
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
Being looked after by a caring professional team meant everything when my kidneys failed and still does. From the consultants to the nurses to the HCAs, X-ray team, administrators, phlebotomists (sorry if I have missed anyone) all work as a close team. They are amazing I would like to thank each and everyone of this wonderful team that have helped, supported and treated me from the time I learned I was in kidney failure to teaching me how to dialyse myself. Each health care professional always goes above and beyond to help me and my family. I cannot thank them enough.
Visited Nephrology on March 2023
Review titled Aintree University Hospital
Replied on 18 April 2023
Thank you for taking the time to share your positive experience with us. We are happy to hear you received the best possible care from the Nephrology department. We will ensure that your comments are shared with the teams involved. Wishing you all the best in your treatment. Many thanks.
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Review titled Speech and Language
Rated 5 stars out of 5
by TerryLodwig - Posted on 02 April 2023
Wonderful, friendly staff who immediately put me at my ease and talked me through everything that would be happening to me physically. I suffer from anxiety and panic attacks and the staff completely put me at my ease. Cannot thank them enough helping me through what could he been a distressing experience. Feel confident to visit again should the need arise. Thank you so much for all you have done and continue to do for me. Terry xxx
Visited Ear, Nose & Throat on March 2023
Review titled Aintree University Hospital
Replied on 18 April 2023
Dear Terry, Thank you for taking the time to share your positive experience with us. We are happy to hear you received the best possible care from the Speech & Language team. We will ensure that your comments are shared with the team who cared for you. Many thanks.
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Review titled Urology
Rated 4 stars out of 5
by Brian Bennett - Posted on 13 February 2023
Just finished having a biopsy in clinic g (urology department). It was a very good experience in the circumstances. I was well informed about the procedure beforehand. As usual the staff were amazing. The nurse who clerked me in and supervised me throughout, and the care assistant who helped were professional and cheerful even though they were one member of staff down. They put me at my ease, they were caring and concerned, as was the doctor. This is the second time in a month I have been a day case at Aintree and cannot speak highly enough about my experiences.
Visited Urology on February 2023
Review titled Aintree University Hospital
Replied on 23 February 2023
Many thanks for taking the time to share your positive experience with us. We are glad to hear you had an amazing experience from start to finish whilst having a procedure in the Urology department and that all the staff you encountered were caring and compassionate. We will ensure that that your kind words and feedback are shared with staff in the Department. Many thanks
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Review titled Dignified and excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
My relative has been on Vic unit for a number of weeks and has just been transfered to Southport. The care they received on the Vic unit was second to none. He was treated with respect, kindness and dignity. He had lots of encouragement during his stay. The units dedication and care has shone through what was an initial traumatic experience. Thank you all so much.
Visited Respiratory Medicine on February 2023
Review titled Aintree University Hospital
Replied on 04 May 2023
Thank you for taking the time to send us feedback on your relative’s care while getting treated in VIC. We are pleased to learn they were treated with such compassion which has improved the quality of care. We will make sure this is shared with the teams involved in your relative’s care. Many thanks.
Provided by Care opinion
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Review titled Great efficient first visit to department
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
My partner Attended and was newly diagnosed with RA, he is a very nervous patient so the lengths the nurse went to took to each department, escorted him through and stayed with him. It’s made such an impact on his experience that he would normally dread and be physically anxious about. I don’t think I can mention the nurses name but I’ll be sending her a personal thank you. He’ll be spending quite a bit of time at the department so it’s really appreciated.
Visited Rheumatology on February 2023
Review titled Aintree University Hospital
Replied on 04 May 2023
Thank you for taking the time to share your positive experience with us. We are happy to hear that your Partner received the best possible care while getting treatment with the Rheumatology team. Many thanks.
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Review titled Unsafe.
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Attended A and E last Friday evening. A 19 hour wait ensued. Felt poorly with an emergency condition in which I was left. Not offered a bed. I was polite, quietly spoken as was my husband. Staff however by return were, struggling to cope and in my opinion the environment felt unsafe. Smell of ?Cannabis. Which was reported to security. Homeless folk sleeping on seats. Police walking up and down people intoxicated with alcohol and substance misuse, appeared priority.i felt to prevent a breech of peace. When checking with the triage nurse after 19 hour wait, for what may have been a life changing occurrence for me. She told me that some had waited 24 hours. Again I was polite , quietly spoken and respectful in tone and manner. However I felt the nurse was very curt and I did not feel that my health was priority. This is a sad state, if the staff could have imagined how I had ended up at their door they may well have been empathetic. The stress they are under I'm sure is far too much. I felt there were inconsistent approaches by the medical staff. It is very sad, because staff could not follow me up due to their shift ending and hand overs being given. Although I did feel staff worked hard, I felt that they did not keep safe priorities . I also feel managers really need to look further into what can be done with the locality of the social problems coming through the front doors as many were inappropriately using the NHS A and E. This should be stopped. If I did not require urgent treatment, I would have never turned up there. Thank you.
Visited Don't know on February 2023
Review titled Aintree University Hospital
Replied on 02 May 2023
We are very sorry to hear you did not receive the level of care that we would expect when you visited A&E with your husband. We also acknowledge how upsetting it must have been for you to experience a lack of compassion and care whilst waiting to be treated. We will share your experience with the management team for learning and improvement. If you would like to discuss your concerns further, please get in touch with our Patient Advice and Complaints Team by emailing complaints@aintree.nhs.uk, or by calling 0151 529 2400 or writing to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you
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Review titled First class service
Rated 5 stars out of 5
by Dan Gaul - Posted on 07 January 2023
Very grateful for quick professional treatment . Amazing given the pressure the hospital is under. Thank you.
Visited Orthopaedics on January 2023
Review titled Aintree University Hospital
Replied on 05 May 2023
Dear Dan, Thank you for taking the time to share your positive experience with us. We are happy to hear that you received the best possible care while getting treatment with the Orthopaedics team. Many thanks.
Provided by Care opinion
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Review titled Waiting for an ENT Appointment
by Caligula - Posted on 13 January 2023
I have been waiting since June 2022 to have a routine appointment at Aintree ENT. I had Covid 4 times last year, the last time I lost my hearing temporarily, no sense of smell or taste. Went to the GP, and they referred me in June 2022. I had to make an appt, waiting lists chocka, rang up again in August and they assured me I was on a list, citing Covid as reasons for delay. Now January 2023, seasonal weather, etc, the ear problem returns. The GP at the time said as I had covid repeatedly in 2021-2022 I had a buildup in my ear that has caused eustachian syndrome . No one has got back to me as of yet with an appt. Is the NHS truly now broken?
Visited January 2023
Provided by Care opinion
Review titled Aintree University Hospital
Replied on 09 March 2023
Thank you for taking the time to share your experience with us, we are sorry to hear about your extended wait for an appointment with the ENT Department. If you have not done so already and would like to discuss any aspects of the concerns you have raised, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 3287 You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you
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Review titled A&E
Rated 5 stars out of 5
by Jackie Meredith - Posted on 17 January 2023
I would like to thank all the staff in A&E who treated my dad last night. My dad had a fall he is 86 years old and the staff could not be more helpful. We got the hospital at 6pm and he was seen by 9pm had X-rays. We are truly thankful to you all for the fantastic job you do.
Visited Don't know on January 2023
Review titled Aintree University Hospital
Replied on 04 May 2023
Dear Jackie, Thank you for taking the time to share your positive experience with us. We are happy to hear your Dad received the best possible care from the A&E department. Wishing your dad a good recovery. Many thanks.
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Information supplied by Liverpool University Hospitals NHS Foundation Trust