Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care provider
Rated 5 stars out of 5
by John Hudson - Posted on 22 January 2023
I stayed on SAU and in ward 16, all staff from students, cleaning staff, nurses and doctors were attentive, enthusiastic and informative every minute of my 5 day stay
Visited Gastrointestinal and Liver services on January 2023
Review titled Aintree University Hospital
Replied on 04 May 2023
Dear John, Thank you for taking the time to share your feedback with us, we are pleased to know that you had a positive experience with the staff whilst getting inpatient treatment in both SAU and Ward 16. We will share this with the teams involved in your care. Many thanks.
Provided by Care opinion
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Review titled Blood Test (Clinic F) Great Staff
Rated 5 stars out of 5
by Mark - Posted on 08 December 2022
I attended today after being rejected from most GP's and walk ins for the past week. The lady at the reception was fantastic and assisted me. Then her colleague who carried out the procedure was equally brilliant. I advised them I would leave a review as good work and great staff need to be acknowledged. Thanks again ladies
Visited Haematology on December 2022
Review titled Aintree University Hospital
Replied on 29 December 2022
Dear Mark Thank you for taking the time to share your experience of attending Aintree Hospital for a blood test. It’s great to hear that staff on reception were fantastic and the phlebotomist was brilliant. We will ensure that your feedback is shared with the staff on duty when you attended. Many thanks
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Review titled Efficient and caring service
Rated 5 stars out of 5
by Marie - Posted on 18 December 2022
I attended for a CT scan on 18/12/2022. From the receptionist onwards I found the staff friendly and efficient. This was not just with myself, I heard how they dealt with other patients and they went the extra mile to help. As a retired Nurse I know how important it is for staff to have good communication skills and the CT department certainly had them.
Visited Diagnostic Physiological Measurement on December 2022
Review titled Aintree University Hospital
Replied on 29 December 2022
Dear Marie Thank you for taking the time to share your experience of attending Aintree Hospital for a CT scan. It is lovely to hear that you found staff to be friendly and efficient and you also heard staff helping other patients. We value our patient and family’s experiences and we have shared your kind words and observations with the staff on duty that day. Many thanks
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Review titled Gastro clinic elective care
Rated 4 stars out of 5
by Diana - Posted on 29 November 2022
Staff lovely Doctor lovely Clean clinic Staff are under so much pressure working within very busy departments . I hope the staff can access staff support groups within the trust . Small things can make a difference like a drinks trolley set up with snacks treats within the busy departments . Breaks will be difficult to take at very busy times . Just a kind gesture from senior management can help a difficult shift become more bearable. Thankyou aintree
Visited Gastrointestinal and Liver services on November 2022
Review titled Aintree University Hospital
Replied on 29 December 2022
Dear Diana Thank you for taking the time to share your experience of attending the Gastro Clinic at Aintree Hospital. It’s great to hear that all staff were lovely, and the department was clean. Your kind words, observations, and suggestions to support staff, will be shared with the management team. Again, thank you for sharing your experience.
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Review titled First visit
Rated 5 stars out of 5
by Andre Howard - Posted on 20 October 2022
Impressive reception and courteous attention by staff. Equally important clear information as to what was involved in my treatment.
Visited Ophthalmology on October 2022
Review titled Aintree University Hospital
Replied on 31 October 2022
Dear Andre Thank you for your positive comments about the care and treatment you received at the Trust. It is great to that staff were courteous and you were given clear information. Thank you for sharing your experience with us.
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Review titled Portable Pet Scanner back of hospital
Rated 5 stars out of 5
by Margaret condron - Posted on 29 October 2022
Had quick appointment, can not fault staff on the mobile scanner, clear instructions, painless injection, considerate and respectful throughout, friendly disposition, I am a very anxious person and managed to complete my much needed scan thank you x
Visited Don't know on October 2022
Review titled Aintree University Hospital
Replied on 31 October 2022
Dear Margaret Thank you for sharing your experience of attending the Trust for a Pet Scan. It is lovely to hear that your experience was positive, and staff were considerate, respectful and friendly throughout your attendance. We will share your positive feedback with the staff. Thank you
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Review titled Lazy staff
Rated 1 star out of 5
by Simon Owen - Posted on 19 March 2023
Unfortunately this hospital has some of the most worse/lazy staff, they never talk to the the relatives or when they do you receive attitude then drs refuse to speak to the relatives.
Visited Older people's services on October 2022
Review titled Aintree University Hospital
Replied on 19 April 2023
Thank you for sharing your experience with us, we value all feedback and we are extremely sorry to hear you experienced a communication breakdown with healthcare professionals. If you would like to take your concerns further, please contact our Patient Advice and Complaints Team by emailing complaints@aintree.nhs.uk or by calling 0151 529 2400. You can also write to: Patients Advice and Complaints Department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Many thanks
Provided by Care opinion
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Review titled Faultless care and attention
Rated 5 stars out of 5
by Annette - Posted on 28 October 2022
Everything about the treatment ran to time and as described. Every member of staff from reception through to treatment were very sociable, kind and thorough. I would like to award a 1 for excellent. Only fault is with the feedback text you receive which doesn't actually allow you to return your choice of options!!! Thank you Aintree Hospital Opthamology staff
Visited Ophthalmology on October 2022
Review titled Aintree University Hospital
Replied on 31 October 2022
Dear Annette Thank you for taking the time to share your positive experience of attending for ophthalmology treatment at the Trust. It is always a pleasure to receive such positive compliments and good to hear that from reception through to treatment staff were consistently kind and thorough. I am sorry to hear that you were not able to return your text response and I will ensure both your positive feedback and the issues with being unable to return your choice option is shared with the appropriate teams. Thank you
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Review titled The Endoscopy Department are just amazing
Rated 5 stars out of 5
by Sue Fletcher - Posted on 25 October 2022
My mum was admitted as a day patient today for an Ercp. From the minute she entered the department she was treated with such kindness and compassion. She has memory difficulties and they reassured her constantly and made her feel totally at ease. She was treated with dignity and respect. Every single member of staff from the doctors to the support workers should be congratulated on getting everything so right today. Thank you so much -you are all amazing!
Visited Diagnostic Endoscopy on October 2022
Review titled Aintree University Hospital
Replied on 31 October 2022
Dear Sue Thank you for sharing your experience when attending with your mum who underwent ERCP at the Trust. It’s lovely to hear that your mum was treated with kindness and compassion and that staff made her feel at ease. We will ensure that your kind words are shared with the team who cared for your mum. We would like to wish both you and your mum well. Thank you.
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Review titled Friendly & Efficient
Rated 5 stars out of 5
by Helen Blackburn - Posted on 18 September 2022
I attended the elective care centre this morning 18th September for gastroscopy & colonoscopy every member of staff were friendly and efficient they made the whole experience more bearable. Please pass on my thanks Helen Blackburn
Visited Diagnostic Endoscopy on September 2022
Review titled Aintree University Hospital
Replied on 31 October 2022
Dear Helen, Thank you for taking the time to share your positive experience with us. We are happy to hear that you received the best possible care during your procedure with the Diagnostic Endoscopy team. We will ensure that your thanks are shared with the team who cared for you. Many thanks,
Information supplied by Liverpool University Hospitals NHS Foundation Trust