Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
I was in a&e for 16 hours with abdominal pain, with no offer of pain relief. They told me they would do IV anti-sickness and never did. They did a chest x-ray for abdominal pain??? They said they would do an ultrasound and never did. They did not do an internal examination even though I told them I thought it was coil related. After 16 hours they said they didn’t know what was wrong and referred me to the sexual health clinic. The sexual health clinic saw me within an hour and sorted me out.
Visited Don't know on December 2023
Review titled Aintree University Hospital
Replied on 22 December 2023
Thank you for taking the time to send us your feedback, we are very sorry to hear of your negative experience with the lack of treatment and care. We understand that it is not easy to wait in pain and not receive treatment, we will pass this on to the management team. We wish you a speedy recovery. If you have not done so already and wish to discuss any concerns you may have raised, please contact our Patient Advice and Complaints Team. You can email us at PACT@liverpoolft.nhs.uk or call us at 0151 706 2380 and select option 2 for Aintree. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you
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Review titled A and E Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Improved service over the last 12 months bloods obs all back within 3 hours I’ve assisted various times with family members well done NHS
Visited Don't know on November 2023
Review titled Aintree University Hospital
Replied on 06 November 2023
Thank you for taking the time to send us your feedback, we are pleased to hear that you have received a timely service. We will ensure that this is passed on to the relevant teams.
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Review titled Excellence in challenging environments!
Rated 5 stars out of 5
by Paul - Posted on 23 November 2023
My family and I took my father to the A and E department he had been unwell for week or so visited his GP but had deteriorated cognitively in the evening. My family arrives at the hospital it’s busy but every member of the team was supportive and helpful even when my brother and I where showing signs of obvious distress they took the time to talk to us and listen when it was hard for us to do this. They treated my father with dignity during a difficult time while managing 2 fractious boys. They offered curtesy drinks and snacks for my mother and father while we waited for team of specialists. Thank you all so much for you hard work and dedication.
Visited Older people's services on November 2023
Review titled Aintree University Hospital
Replied on 04 December 2023
Dear Paul. Thank you for taking the time to share your experience of visiting the AED department. We are pleased to hear that your dad received prompt treatment and that a great deal of compassion was shown to your family. We will pass this on to the team involved in your dad's care and wish your dad all the best in his recovery. Many thanks,
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Review titled Endoscopy Appointment
Rated 3 stars out of 5
by Mark Goulbourn - Posted on 30 October 2023
I have a condition which requires a periodic gastroscopy, which is now overdue. I have phoned endoscopy appointments twelve times during the last 10 days. On each occasion I receive a message “ if no one is available call back later” and I am the disconnected. There appears to be no other method of arranging an appointment.
Visited Diagnostic Endoscopy on October 2023
Review titled Aintree University Hospital
Replied on 10 November 2023
Dear Mark, We are sorry to hear that you had difficulties arranging an appointment, If you have not done so already and would like to discuss any aspects of the concerns you have raised, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 3287 You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Many thanks
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Review titled Long Wait Times in A&E with little communication
Rated 2 stars out of 5
by Stephen Houghton - Posted on 01 November 2023
Currently sat in A&E in excess of 6 hours with my father who is 70 years of age. Very long wait times with very little communication about when you will be seen. Original wait time displayed was 3 hours. After 3 hours it changed to 5-6 and now we are in excess of that with no knowledge of when he will be seen. It's 1am and my elderly father would likely have been better off getting a GP appointment for tomorrow morning. He is fatigued and restless and we still have no idea how long it will be until he is seen.
Visited Don't know on October 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Dear Mr Houghton, We apologise for the wait you had to endure while visiting the AED department with your father, we understand it is not easy to wait without any communication, especially when he is not feeling well. We will pass this on to the teams involved for learning. We hope that your father has been able to receive treatment. Many thanks,
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Review titled Amazing consultation
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
Fazakerley is an appalling set of buildings which are badly signposted and in parts very old and dingy. I was seen in the cardiology department and was consulted with by a senior nursing officer. She was so comprehensive and explained all aspects of the heart and it's working to me. She was thorough in her questions and explained the implications of any diagnosis I may get. I was comfortable and totally relaxed by this lady. I feel so sorry for the environment this lady is forced to work in and can't begin to understand how she remains so positive and helpful. I will need to visit again and don't look forward to the environment but relish the thought that the professionals who work there make it worth the visit.
Visited Cardiology on September 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Thank you for taking the time to provide us with your feedback regarding the amazing care you received from our staff member. We are delighted to hear that you were treated with great compassion and care. However, we are sorry to learn that you felt uncomfortable in the environment. We understand that it can be daunting to come in for treatment, and we apologise for any discomfort you may have experienced. Many thanks,
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Review titled Wonderful Team
Rated 5 stars out of 5
by Marie - Posted on 08 August 2023
My Dad was admitted to Ward 32 on 25/07/2023 and was nursed there until he died on 02/08/2023. My brother and I stayed with him throughout this time. Words cannot express how we feel about the exceptional care he received. He was so comfortable in his final days and treated with such dignity. We also were well supported while spending precious time with our Dad. All members of the team were kind, considerate and caring . Many thanks and gratitude to all
Visited Stroke on August 2023
Review titled Aintree University Hospital
Replied on 08 November 2023
Dear Marie, Please accept our sincere condolences on the loss of your father. We understand that it must have been difficult for you and your brother. We appreciate you taking the time to give us your feedback. We are pleased to hear that your father was treated well in his last days. We will share this feedback with the lovely team on Ward 32 that cared for your father. Take care.
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Review titled Good experience
Rated 5 stars out of 5
by Tom Smith - Posted on 03 November 2023
On the 30th of August this year I was unfortunate to have an accident right outside Aintree Hospital where I broke my hip after putting my foot in to a pothole, a passer by seen my fall and went into the hospital to get some help and within a few minutes I was rescued by three or four paramedics who came out to me and took me in to the hospital on a wheelchair, I was taken to the receptionist, gave my name in and within minutes I was seen to, given pain killers and put on a trolley , by one o’clock in the morning I was in ward four , two o’clock the next day I was operated on for a broken hip , I stayed in ward four for 7 days, I couldn’t have been treated any better, I just wanted to thank everyone for their help,
Visited Don't know on August 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Dear Mr Smith, We are very sorry to hear about your accident, but glad to know that you received the appropriate care and treatment in a timely manner. Thank you for taking the time to send us your feedback and we will pass on your kind words of appreciation to the teams involved in your care. We wish you a speedy recovery. Many thanks,
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Review titled A waste of my time and a waste of NHS money
by grusyx75 - Posted on 14 August 2023
Rheumatology Appointment Aintree Hospital I found the whole experience with the consultant was awful. They didn't know what medication I was on or dosage, or have my medical history. I felt like I was on trial the entire time and had to justify why I've been put on medication from an original diagnosis I was given many years ago. I didn't understand why I had to have another blood test when the GP had done a full bloods a month prior which were all normal - the consultant didn't have these either. I showed the results via my NHS app, and still had to have bloods again. My impression given from the appointment was they just want me out of the system so it's one less on the books. It was honestly a waste of my time and a complete waste of NHS money. I will never be returning ever again, because what is the point? The support staff and nurses were lovely btw.
Visited August 2023
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Review titled Aintree University Hospital
Replied on 16 November 2023
Thank you for sharing your feedback with us regarding your recent consultation experience. We are sorry to hear that it was not a positive one and that you felt belittled while seeking treatment. We have forwarded your feedback to the relevant department for their review. If you would like to take your concerns further, please contact our Patient Advice and Complaints Team by emailing complaints@aintree.nhs.uk or by calling 0151 529 2400. You can also write to: Patients Advice and Complaints Department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you
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Review titled Exceptional Team
Rated 5 stars out of 5
by Catherine Carey - Posted on 24 August 2023
I have just returned from the Day Surgery unit, having had my very troublesome gallbladder removed. All I can say is what a 5 star experience. From admission to discharge I was cared for by amazing staff. From the nurses who checked me in, the anaesthetists, who reassured me and made me laugh, the lovely surgeon and the fab ODP. I cannot tell you how relaxed they made me feel but the icing on the already wonderful cake, was the team in recovery. Kind, caring, efficient and all round brilliant. One of the nurses even used her own peppermint teabags to help with the post op wind. Thank you seems inadequate but it comes from the bottom of my heart We need to protect our NHS and the people within it, they do the most amazing jobs under trying conditions. You made a stressful experience plain sailing. Thank You
Visited Gastrointestinal and Liver services on August 2023
Review titled Aintree University Hospital
Replied on 04 September 2023
Dear Catherine, We hope you are well and recovering well from your operation. It is so good to see that you have had such a positive experience. Thank you for taking the time to remember each member of the team who cared for you. We will pass this on to the team for recognition and appreciation. Again, best wishes as you continue to recover.
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Information supplied by Liverpool University Hospitals NHS Foundation Trust