Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Pacemaker team.
Rated 5 stars out of 5
by Michael Stevens - Posted on 29 July 2023
Friendly, competent team for whom nothing is too much trouble. The ‘Cath Lab’ crew are exemplary in their attitude towards ensuring the patients comfort and this friendliness is extended to the operating theatre surgeon and crew. (Pity about the cheese pastie!)
Visited Cardiology on July 2023
Review titled Aintree University Hospital
Replied on 07 November 2023
Dear Mr Stevens, We're always grateful for feedback from our patients and appreciate hearing how positive your treatment has been. We will ensure that this is shared with the teams involved in your care. Many thanks
Provided by Care opinion
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Review titled No results from Echocardiogram
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
I have had 2 previous echocardiogram and both myself and GP have had a copy of the report. I had a 3rd one in July and 4 months later neither myself or GP have had the results. Surely if you have a procedure you should be given results. Not good enough to wait for so long and still not have got them
Visited Cardiology on July 2023
Review titled Aintree University Hospital
Replied on 05 December 2023
Thank you for giving us your feedback, we are sorry to hear about the delay in your results. Please try and get in touch with the department, if you have done so and want to raise it further, please contact our PACT team. You can email them at PACT@liverpoolft.nhs.uk or call them at 0151 706 2380 and select option 2 for Aintree. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you.
Provided by Care opinion
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Review titled Bad communications
Rated 2 stars out of 5
by Anthony - Posted on 18 August 2023
Had a scan on 11/07. My doctor said they will write with an appointment. Two weeks later called my doctor told to wait two more weeks. So a month later I called nephrology only to be told the doctor there has not reported on the scan although they do have the results. They will be chased to communicate with me. Fingers crossed I'm fine and the long delay has not resulted in further determination.
Visited Nephrology on July 2023
Review titled Aintree University Hospital
Replied on 04 September 2023
Dear Anthony, We are sorry to hear about your experience and that communication has not been regular. If you still haven't received the results and would like some feedback, we have attached the details of our PACT team. complaints@liverpoolft.nhs.uk or by calling 0151 529 3287 You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you
Provided by Care opinion
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Review titled Wonderful Care
Rated 5 stars out of 5
by Julie - Posted on 02 June 2023
This week I have spent 5 days in Aintree Hospital, from A and E, to SAU and then Ward 15. The care and compassion I received from all nurses and domestic staff was second to none. There is no amount of money in the world that would be enough to truly give the credit that these wonderful people deserve.
Visited Don't know on June 2023
Review titled Aintree University Hospital
Replied on 13 July 2023
Dear Julie, Thank you so much for taking the time to send us your feedback. We are delighted to hear about your positive experience of treatment at Aintree University Hospital. Thank you again for your acknowledgement and we will pass this on to the teams involved in your care. Kindest regards,
Provided by Care opinion
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Review titled Fab Doctor
Rated 4 stars out of 5
by Julie Ryan - Posted on 09 June 2023
I brought my mum for results of a CT scan and the Doctor apologised for lack of communication leading up to the appointment (which was indeed lacking) but once we spoke to the consultant the service was superb. She was very thorough , kind and really made us feel reassured. Just wanted to leave some feedback to say how much this was appreciated
Visited Respiratory Medicine on June 2023
Review titled Aintree University Hospital
Replied on 14 July 2023
Dear Ms Ryan, Thank you for taking the time to provide us with your feedback. We are sorry to hear about the delay in your mother's appointment but are pleased to hear that it went smoothly and that the doctor explained with great compassion and care. Many thanks,
Provided by Care opinion
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Review titled Excellent post op care
Rated 5 stars out of 5
by Diana howard - Posted on 11 July 2023
Lovely staff on duty May 11 elective post op care Kind caring efficient. Arranged my discharge promptly to avoid an overnight Stay. This was very close to the department closing and not once did I feel rushed or under pressure to go . Staff also arranged prescription that was added on to my already prepared prescription . Thankyou elective care You are wonderful and you are what the NHS is about and should remain about excellent care despite difficult times within adult services . Please convey my thanks to appropriate team on duty
Visited Gastrointestinal and Liver services on May 2023
Review titled Aintree University Hospital
Replied on 14 July 2023
Dear Ms Howard, Thank you for taking the time to provide us with your feedback. We are pleased to hear that you had a positive experience with the post-op team and that they were efficient in getting you discharged. We will share this with the teams involved in your care. Many thanks,
Provided by Care opinion
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Review titled Efficient service
Rated 4 stars out of 5
by Gaynor - Posted on 01 June 2023
I attended for a CT scan recently, I had a positive and informative experience, the communication from all staff from reception to completion of the CT scan was excellent, with skilled care from the practitioners it was a quick and painless experience.
Visited Diagnostic Physiological Measurement on May 2023
Review titled Aintree University Hospital
Replied on 20 July 2023
Dear Gaynor, Thank you for your lovely feedback, we really appreciate you taking the time to let us know about your experience. We are pleased to hear that it was a positive one. We will ensure this is shared with the CT team involved in your care. Many thanks,
Provided by Care opinion
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Review titled Very grateful
Rated 5 stars out of 5
by Carly O’Neil - Posted on 09 May 2023
I was seen this morning in the ENT clinic on a 2 week ‘suspected cancer referral’. I was very nervous and had not slept so was not feeling brilliant. I had also had a previous experience as a child with a camera being put up my nose that had been very distressing, and this had added to my nerves. On arrival I needed the toilet and was not sure where I was going. A nurse who happened to be on the corridor immediately stopped and was very friendly, directing me to the clinic and where I’d find a toilet beforehand. Perhaps a simple thing to them but it means a lot when you’re attending somewhere you don’t know and quite nervous. When I arrived at the clinic the staff were friendly and efficient. The consultant I saw was very efficient, but unfortunately told me I needed a camera up my nose and down my throat to my voice box. I panicked when I saw the camera and said I couldn’t do it, becoming quite upset. The consultant was absolutely superb with me. She was so patient and talked me through it all so calmly. She managed to get me to let her do it, and thankfully all was ok. If she had not been as calm and reassuring as she had I don’t think I’d have been able to allow it. In addition to the consultant’s manner of dealing with my fears and distress they explained everything very clearly and I left understanding what was causing my symptoms and the next steps. I should also mention that from the time of my GP referring me and my seeing the consultant today was 10 days, including a bank holiday. What excellent service. Thanks to all
Visited Ear, Nose & Throat on May 2023
Aintree University Hospital has not yet replied.
Information supplied by Liverpool University Hospitals NHS Foundation Trust