Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great treatment
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I had a TURP on 24th April. Everything was clearly explained by all the staff. My treatment by all the staff was first class. Please convey my thanks to & gratitude to all the staff involved in my operation & post op treatment. Many many thanks for making my stay completely stress free.
Visited Urology on April 2024
Review titled Airedale General Hospital
Replied on 01 May 2024
Dear Patient Thank you for sharing your positive experience with us. I am pleased that you found our staff to be first class, and that they clearly explained everything making your stay stress free. I will ensure that the staff involved in your care are made aware of your very kind words and appreciation. Janine Ashton Patient Experience Officer
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Review titled Amazing Staff
Rated 5 stars out of 5
by Rebecca Burn - Posted on 03 April 2024
I came to A&E with my mum via Paramedics, Everyone was absolutely amazing, really professional and my mum was seen and attended to promptly, very through. They were quite busy but still found time to see the patients had something to eat and drink over the lunchtime period, we cannot fault them and I’d like to thank them for looking after mum.
Visited Accident and emergency services on April 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Rebecca Thank you for sharing your experience with us. I am pleased that you found our staff to be professional and that your mum was seen and attended to promptly and thoroughly. It is lovely to read that your mum was treated so well and I do hope that she is now on the mend. I will ensure the staff in the Emergency Department are made aware of your appreciation . Janine Ashton Patient Experience Officer
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Review titled Used to be good not anymore
Rated 2 stars out of 5
by Mrs Irene Pickard - Posted on 09 April 2024
I had an appointment for a heart scan but did not receive my appointment letter only a letter from the cardiologist telling me and my gp that I had missed an appointment. I rang them and was told they were having problems but that I had another appointment in 2 days time. Again I did not receive the letter but because I had called about the 1st one I did keep the appointment. Very strangely the letter for the 2nd appointment arrived the day after the actual appointment. Also my husband had missed an appointment with the diabetic department yet again because he did not receive a letter from them. He was then referred back to our gp instead. I contacted them but received a rather curt reply that it was too late to do anything about it as he had been referred back to the gp. It is a complete shambles and no one seems to care. All you get is either oh we are having problems with posting letters or it's too late and we can't do anything. If and when I get a letter about the results of my scan I will contact the heart consultant and tell him whats going on. They have both my email ad my mobile number so why can they not send me an email or a text message about the appointments. I do know why they can't.... It's because they can't be bothered to
Visited Don't know on March 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Mrs Pickard Thank you for sharing your feedback and concerns with us. I am sorry that you and your husband have experienced these problems and I will share your comments with the appropriate department for their attention. If you would like to speak to us regarding these concerns please do not hesitate to contact us via anhsft.patientadvice@nhs.net or 01535 294019. Janine Ashton Patient Experience Officer
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Review titled Brilliant care
Rated 5 stars out of 5
by G frankland - Posted on 08 February 2024
Went to the maxilla facial department today, couldn’t ask for better treatment everyone was so patient and kind 5stars given to the team
Visited Oral and Maxillofacial Surgery on February 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear G Frankland Thank you for sharing your positive feedback with us, it is lovely to read that you couldn't have received better treatment and that everyone was so patient with you. I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Graham Fletcher - Posted on 04 February 2024
Surgical day ward all staff from Junior to Senior, surgeons and consultant very personable, caring and professional. Anaesthetist in particular friendly and reassuring. Thanks to you all .
Visited Urology on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Graham Thank you for sharing your positive feedback with us. I am pleased that you found our staff to be personable, caring and professional. I will share your appreciation with the teams involved in your care. i wish you all the best in your recovery. Janine Ashton, Patient Experience Officer
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Review titled General Surgery
Rated 5 stars out of 5
by Alice Ann Cox - Posted on 06 January 2024
I attended Ward 20 the day ward for my surgery. I can't thank everyone connected with my stay enough for the excellent care I received from the Nursing and Theatre Staff, including excellent treatment I received with my recovery. Many Thanks to you all.
Visited General Surgery on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Alice Ann Cox Thank you for sharing your positive experience with us. I am pleased that you received excellent care from our staff and I will share your appreciation with the teams involved. I wish you well in your recovery. Janine Ashton, Patient Experience Officer
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Review titled Thank you
Rated 5 stars out of 5
by Roderick French - Posted on 02 January 2024
I was brought into A & E early on new years day for treatment by ambulance, the whole staff cheerfully,, looked after all my needs,sorted me out and made sure I was ready for home, they were very efficent and polite , making us feel safe in there hands, to all the staff on that morning Me & my wife are really thankful. keep up your wonderful service you are apprieciated by all you look after.
Visited Accident and emergency services on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Roderick Thank you for sharing your positive feedback with us. I am pleased that our staff looked after your needs and provided you with a wonderful service. It is lovely to read that you felt save in their hands and I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Unsung heroes
Rated 5 stars out of 5
by Keith Seed - Posted on 22 January 2024
Spent 5 days as an inpatient , 3 on ward 9 and 2 on ward 19. Clinical staff were excellent ,support workers were very attentive and efficient and the housekeeping/ catering staff were the ' icing on the cake' ,definitely the unsung heroes of a very well run team .
Visited Orthopaedics on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Keith Thank you for sharing your positive experience with us, I am pleased that our staff were attentive and efficient and it is lovely to hear about our unsung heroes being the "icing on the cake". I will ensure that the teams are made aware of your appreciation. Janine Ashton, Patient Experience Officer
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Review titled Waiting 6 hours for.blood results
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
I was told by my GPS to go to A and E for EEG for chest pain and bloods waiting 6 hours now has the tests But no results absolutely full no one pushes themselves . 3 Ambulance drivers stood chatting spent more time walking up and down chatting .No wonder the NHS is struggling so much for a four hour wait rule. So glad I wasn't in pain like all the others .
Visited Accident and emergency services on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Patient Thank you for sharing your feedback with us. I am sorry that you had a long wait in our Emergency Department. I will share your feedback with the team for their awareness. If you would like to discuss your concerns with us in greater detail, please contact our Patient Advice & Complaints team on 01535 294019 or via email anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer
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Review titled Childrens ward
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
After spending time on the Children's Ward with my child over Christmas I found the department inconsistent. Requests not actioned in a reasonable time frame. Depending on staff member depended on care and communication received, some introduced themselves quickly at shift change others took hours. Some staffs willingness to watch child for a short period was lacking, even though we know there is no obligation to stay with child like we did 24h day. Staff seam to procrastinate, say they'll return and never did. I changed bed during stay, no provision of a bowl to make a washing solution to clean child, not sure if not available or request ignored. On plus side got a cuppa in the morning, cleaning staff chatty and the place is very clean. Whilst some issues caused by overstretched staff, I am sure this scenario is milked and some staff need a talking to .... Previous stay in Neonatal for several weeks was far superior to Children's Ward sadly.
Visited Children's & Adolescent Services on December 2023
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Parent Thank you for sharing your experience this us. I am sorry that you found our staff did not always introduce themselves, or carry out requests in a reasonable time frame. I will ensure that your feedback is shared with the team for their reflection. I am pleased that you found our housekeeping staff to be chatty and the ward to be clean, I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust