Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank You
Rated 5 stars out of 5
by Lee-Anne MacMillan - Posted on 30 October 2022
My mum attended with a broken shoulder as a result of a fall in Skipton on Friday evening. I would like to thank all staff who treated my mum. She talked very highly of the care, compassion and respect she was dealt with. I would also like to extend this thanks to the very lovely nurse who made sure mum was looked after and in such a timely manner too. It doesn’t feel enough just to say thanks, but in todays current climate , and an employee of a different hospital trust, I wanted to ensure their kindness and professionalism did not go unrecognised. Thank you again from my mum, dad and myself. We are truly grateful. Keep up the good work in these difficult times, we value what you do.
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Lee-Ann Thank you for sharing your feedback with us. We are pleased that your mum had a positive experience in our Emergency Department, and that she found our staff to be caring, compassionate and respectful. We will share your appreciation with the team and we wish you and your family all the best. Janine Ashton, Patient Experience Officer
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Review titled Excellent Care!
Rated 5 stars out of 5
by ERIC NICHOLLS - Posted on 09 November 2022
I attended A and E as an urgent referral from my GP with an infected kneecap which may have turned septic. All the contacts I had were of a very high standard and I was very well looked after medically. If I had a suggestion for a significant improvement to the care I was given it would be in the area of providing information about the current waiting time. I think that the triage service should be made the contact point for queries about progress with the patient's care. I had finished all my medical procedures by lunch time and knew that I was to await a meeting with a Consultant for an important second opinion. My surgeon was able to give me one warning that I would not see his superior until at least 4pm and in the end it was two hours later. I didn't have a problem with that (my wife was with me and she used to work in A an E in Bradford and knew what would be going on behind the scenes), the problem is solely not being able to get an update so I could for example get some fresh air or whatever. In the end I knocked rather impatiently on one of the doors and asked if they could find out what was going on, and they did.
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Eric Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department, despite the length of time you had to wait to to see the Consultant. We will share your appreciation with the team, together with your feedback regarding keeping patients up to date with progress. Janine Ashton, Patient Experience Officer.
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Review titled Excellent staff!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
My 18 month old daughter couldn’t move her arm so went to A&E, the nurses/doctors were really lovely with her and from entering the doors to leaving with my daughter being treated took 40minutes!! Such a quick turn around when they are so understaffed (and underpaid!) she has dislocated her elbow and they diagnosed and sorted it all so quickly!
Visited Accident and emergency services on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Patient Thank you for sharing your feedback with us. We are pleased that our staff were able to treat your daughter so speedily and efficiently. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent experience
Rated 5 stars out of 5
by Lisa and Andrew Brunton - Posted on 05 October 2022
Visited the breast Surgery at Airedale Yesterday after my wife found a lump. We just wanted to say the experience from start to finish was excellent. The staff were amazingly polite and considerate, and made us feel like nothing was too much trouble. The consultant was totally professional and very much put my wife at ease. The speed that she was seen and treated was second to none. This department should be commended for their service
Visited Breast Surgery on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Lisa & Andrew Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our breast clinic, and that you found our staff to be polite, considerate and professional. We will share your appreciation with the staff involved in your care. Janine Ashton, Patient Experience Officer
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Review titled Ward 20 and surgical theatre staff
Rated 5 stars out of 5
by Brian Popplewell - Posted on 26 October 2022
Every person that looked after me on ward 20, the porters and the theatre staff, have my thanks and respect for the work they do. They were all efficient, friendly and helpful though out my time there. Thank You to you all
Visited Cardiology on October 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Brian Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our hospital and found our staff to be efficient, friendly and helpful. We will share your appreciation with the staff involved in your care. Janine Ashton, Patient Experience Officer
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Review titled Amazing care!
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
I visited the Endoscopy department for a sigmoidoscopy on 6/09/22. The staff were absolutely fantastic! Very experienced and each one of them put me at ease with the procedure (the procedure wasn’t very pleasant and I felt abit embarrassed!). The nurse taking my details took her time and really listened to what I had to say which made a massive difference. The two other nurses looking after me in the procedure room were again, absolutely amazing! I felt so comfortable and safe. They regularly checked in with me to see how I was doing and kept my dignity as best as they could. The nurse in recovery was so lovely and made me feel at ease! Nothing more to say other than fantastic quality care. The unit was very calm which definitely helped my anxiety levels! Since having gastrointestinal problems all my life, along with other complex medical issues and visiting different hospitals for different procedures, I don’t think I have ever received the quality of care I got today. Really pleased I was well looked after. Absolutely amazing team!
Visited Diagnostic Endoscopy on September 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Patient Thank you for sharing your feedback with us. We are pleased that you were so well looked after on our Endoscopy suite. It is lovely to hear that our staff made you feel comfortable and safe during your admission. We will share your feedback with the team. Janine Ashton, Patient Experience Officer
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Review titled Seriously!
Rated 2 stars out of 5
by Andrea Illingworth - Posted on 29 September 2022
My elderly disabled Mum was recommended to go to A&E after having pains In her arms. She arrived at 2.30pm and was still there at 9.30pm. Still waiting for results & to be seen by a Doctor. She had nothing to eat all day & was in discomfort after having to be sat in her wheelchair for hours. In what day & age is this ever acceptable?
Visited Accident and emergency services on September 2022
Review titled Airedale General Hospital
Replied on 04 October 2022
Thank you for your review Andrea and we are very sorry to hear of your Mum’s experience whilst attending the Emergency Department at Airedale NHS Foundation Trust. If you would like to contact us to discuss this further please do get in touch with us by phone on 01535 294019 or you can email the PALS and Complaints team on anhsft.patientadvice@nhs.net
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Review titled Dedicated staff
Rated 5 stars out of 5
by Kathleen Gower - Posted on 21 September 2022
I came to A&E yesterday and the care I received was excellent,I came in with chest pains,I’d had a heart attack some years back so I’m always worried about chest pain, thankfully all was good,they were very busy but nothing was to much trouble for them, thank you all so very much.
Visited Accident and emergency services on September 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Kathleen Thank you for sharing your feedback with us. We are pleased that you received excellent care in our Emergency Department, and we will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Great service
Rated 5 stars out of 5
by Karen Smith - Posted on 03 September 2022
Mum was taken straight to AAU via ambulance. Nothing but fantastic care from all staff. Care and support for both mum and me
Visited Don't know on September 2022
Review titled Airedale General Hospital
Replied on 20 February 2023
Thank you Karen, for taking the the time to make contact with the service. I am pleased to hear that both you and your mum had a pleasant experience whilst your mum was staying on the AAU ward. I will be happy to share your comments with the team. I am sure they will appreciate your positive words. Kind regards Patient Experience Team
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Review titled Caring and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
I recently had twin boys via c-section and could not have asked for a better experience. From the start, where I had to be scanned every two weeks to the actual day of my c-section and being on the maternity ward, the staff were so friendly, warm and welcoming.
Visited Maternity services on August 2022
Review titled Airedale General Hospital
Replied on 23 February 2023
Dear Patient Thank you for sharing your feedback with us. Congratulations on the birth of your twin boys. We are pleased that you found our staff to be friendly, ward and welcoming, and that your experience was so positive. We will share your appreciation with the team Janine Ashton. Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust