Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Positive experience and wonderful care
Rated 5 stars out of 5
by Denise - Posted on 18 March 2023
I brought my daughter to a+e late at night purposely choosing this hospital as I had heard it was quicker and quieter than Bradford royal , which is what my d who is Autistic needs. It was a very positive experience, the staff we came across from receptionist to Drs were really good, very understanding, patient and polite. The environment and staff were calming, and eased my d stress. Thankyou very much.
Visited Accident and emergency services on March 2023
Review titled Airedale General Hospital
Replied on 30 March 2023
Dear Denise Thank you for sharing your feedback with us. We are pleased that you and your daughter had such a positive experience in our Emergency Department. It is lovely to hear that our staff were understanding and patient and that you found the environment to be calming, which helped to ease your daughter's stress. We will share your appreciation with the staff involved. Janine Ashton, Patient Experience Officer
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Review titled First Class
Rated 5 stars out of 5
by Jorg Wheelan - Posted on 22 March 2023
I had my 2 yearly upper endosopy on Tues 21st March, first class service from everyone I came into contact with. So many thanks and see you in 2 years time , can't wait,
Visited Diagnostic Endoscopy on March 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Jorg Thank you for sharing your feedback with us. We are pleased that you received a first class service in our endoscopy suite, and we will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Ward stay geriatric ward 4
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Terrible experience. No care from consultant, no medical staff on ward to talk to or feedback despite my relative having dementia and an active power of attorney. Relative went on walking, now in a bed and given up on, not walking. No sister on ward to speak to, only busy sisters and busy nurses who have no time. Seems they are dumped on an elderly ward and just forgotten - why are there no conversations with the medical team despite asking the nurses for this? Why is there no stimulation - they are just sat in bed with no television and noone to talk to apart from visiting time when we can get in. My relative went in taking and walking with Jo carers, and 4 weeks later can’t talk or walk or do anything for themselves. No rehab on the ward yet either and we have had no involvement in MDT discussions despite having a power of attorney and my relative having fluctuating capacity. Telayy try Ives can’t help with meal choices despite my relative being no longer able to choose for themselves - this means they are not eating! If we could take them home we would, but without mobility or help we cannot manage alone as they now can’t do anything for themselves. The HCA s are amazing on the ward. If we ring we get no answers as to how he is either despite setting up the password!
Visited Geriatric Medicine on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Relative Thank you for sharing your feedback with us. We are sorry that you have had cause to raise these concerns regarding your relatives admission on ward 4 and we would like the opportunity to discuss this with you. We would encourage you to contact our Patient Advice and Complaint Team on 01535 294019 or anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer
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Review titled Great service and great staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
All health care professionals were really good and made me feel very at ease , would use this hospital anytime.
Visited Accident and emergency services on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Patient Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our hospital and found our staff to be be really good and made you feel at ease.
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Review titled Top quality service
Rated 5 stars out of 5
by Anne Leach - Posted on 23 February 2023
Arrived by car 12 noon, seen within 5 mins. Triaged then a wait, bloods taken then a wait. Doctor seen, then a wait, ecg done then a wait, CT scan then a wait, doctor seen and prescription provided. A call was promised from stroke department within a few days, we actually got a call 8.40 the next morning. The doctor we spoke to promised to call our gp to get us some meds and arrange an MRI scan as soon as he could. By the end of the day we had meds and a call regarding having the scan the day after. The wait in A&E does seem endless but the treatment was so thorough and caring. Felt lucky to have such caring professional people looking after my husband. Under such pressure. I cannot praise all the staff highly enough. Thank you, I was dreading visiting A&E following all the scarry press, but we were looked after so very very well.
Visited Accident and emergency services on February 2023
Review titled Airedale General Hospital
Replied on 29 March 2023
Dear Anne Thank you for sharing your feedback with us. We are pleased that you had a positive experience in our Emergency Department and that the care your husband received from the doctor was so thorough and caring. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Every step of the process: pre assessment, checking in, being prepared for the procedure, the procedure itself and the recovery was under taken with great professionalism. I was extremely nervous having not had cause to require any medical intervention for over 20 years but was very much treat as a human being and put at ease. All staff were informative, friendly and reassuring. My privacy was paramount to the staff and I was delighted that I was given two gowns to wear so that my walk to the theatre was dignified. During the procedure the theatre staff were informative, friendly and I never felt uneasy as they kept me informed and enquired as to my comfort. Recovery staff were attentive and frequently checked on me before I was discharged when all stats were at normal levels. I received a detailed report of the procedure, the sedatives and instruments used along with results. The day after I had a follow call to check if I was ok and was advised that I will be contacted in a weeks time with the result of the biopsy. I cannot thank the staff enough for their care and attention.
Visited Diagnostic Endoscopy on January 2023
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear Patient. Thank you for sharing your feedback with us. We are pleased that you found our staff to be informative, friendly and reassuring, it is lovely to read that you were made to feel like a human being and put at ease. We will share your appreciation with the team involved in your care. Janine Ashton, Patient Experience Officer
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Review titled Amazing help
Rated 5 stars out of 5
by Lisa - Posted on 27 January 2023
I was on the day ward after having key hole and I cannot thank the staff enough on ward 20 and those who looked after me when coming out of my surgery. It took me a little longer to recover and the nurse who looked after me was amazing, she made me feel safe and comfortable at all times. I wish I could thank her again in person for how great her help was!
Visited Gynaecology on January 2023
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear Lisa Thank you for sharing your feedback with us. We are pleased that the nurse looking after you was amazing and made you feel safe and comfortable through your time in the department. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Probably my worst experience in a hospital
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Was admitted for stroke like symptoms, Cat scan showed shadows on my brain. Duty doctor sent me to the stroke ward where the doctor woman in there said straight away, "you have had depression in the past" I replied with "yes, 25 years ago, that's irrelevant" But she wouldn't let it go, like depression was the cause of suspected stroke, she point blank refused to talk about my symptoms etc and I felt like I was in a witch hunt for one being depressed when I was a teenager. Absolutely shocking
Visited Stroke on January 2023
Review titled Airedale General Hospital
Replied on 19 July 2023
Dear Patient Thank you for sharing your feedback with us, we are sorry that you had a negative experience. We would like the opportunity to discuss this further with you and would encourage you to contact our Patient Advice and Complaints team on 01535 294019 or anshft.patientadvice@nhs.net
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Review titled Thorough check up
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
Referred by NHS 111. Shortness of breath, severe cough and chest pains. Attended by family transport. Triage was within 20 minutes of arrival then straight in for ECG, blood tests. Later saw a practioner nurse, chest X-ray and back to wait for results of further blood tests. Initial result showed anaemia. Had an iron infusion. Antibiotics also prescribed. Follow up appointment arranged for a week for a second iron infusion. Cannot fault the care given to me by all staff, from reception to leaving. Total time on the unit was about 5 hours. Obviously some of this time was waiting for bloods to be processed. On arrival the A and E unit was an exceptionally quiet Sunday morning about 1020. Many thanks to all the staff.
Visited Accident and emergency services on January 2023
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear Patient Thank you for sharing your feedback. We are pleased that you had a positive experience in our Emergency Department and we will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent Experience
Rated 5 stars out of 5
by Declan - Posted on 23 December 2022
I attended the Day Surgery Procedure Ward. Both the Nurses and the Consultants/surgeons were very friendly and thoroughly explained what was going to happen during my stay. I had a good discussion with the anaesthetist who explained what the best option for me was and why. I felt well cared for at all stages of the procedure.
Visited General Surgery on December 2022
Review titled Airedale General Hospital
Replied on 16 March 2023
Dear Declan Thank you for sharing your positive feedback with us. We are pleased that you found our staff to be friendly and that they explained everything to you. It was lovely to read that you felt well cared for throughout the procedure. We will share your appreciation with the team. Janine Ashton, Patient Experience Officer.
Information supplied by Airedale NHS Foundation Trust