Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service and staff
Rated 5 stars out of 5
by Angela Watson - Posted on 22 July 2024
My mom went In yesterday they was extremely patient and looked after her thank you for your kindness
Visited Accident and emergency services on July 2024
Alexandra Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Lorraine Troth - Posted on 03 July 2024
I attended A&E and the service was very good the seating was excellent not metal chairs like others I was attended to quickly and the staff were excellent especially grace and Lauren
Visited Accident and emergency services on July 2024
Review titled Alexandra Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Superb Endoscopy Service
Rated 5 stars out of 5
by Sarah Hepple - Posted on 20 July 2024
I had an endoscopy this week and was highly impressed by all the staff who were knowledgeable, efficient, calm and kind. The endoscopy unit is smoothly run and I was kept informed at all times. An anxiety provoking procedure was made much less stressful by the presence of a reassuring nurse’s voice next to me. Thank you to all.
Visited Don't know on July 2024
Alexandra Hospital has not yet replied.
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Review titled Great Service at A&E
Rated 5 stars out of 5
by David Andrew Cooper-Smith - Posted on 24 July 2024
I had to visit A&E for a medical emergency. I was booked in and triaged very quickly and then shown to a cubicle. The Urology doctor who came and saw me was very efficient and when she was having problems contacted her registrar. He came down and sorted my problem. Had to have antibiotics administered who were done quickly and efficiently by the staff nurse.
Visited Accident and emergency services on July 2024
Alexandra Hospital has not yet replied.
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Review titled Sign in pharmacy above the counters was only in Chinese.
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2024
I was some what disturbed that there was a large banner in Chinese but none in the other languages. Singapore being a multi-racial country, I didn’t expect this.
Visited Don't know on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87729.
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Review titled Always look after me well
Rated 4 stars out of 5
by greg taft - Posted on 17 June 2024
Does the switch board ever answer their phone ? I have been trying to get in touch with my cardiologists secretary regarding an ok for a hip replacement. The Royal Orthopaedic hospital asked me to phone her or her secretary so that she could reply quickly to their inquiry as I am about to have the operation. How can I do that if the switch board doesn't answer their phone.
Visited Don't know on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87721.
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Review titled medical consultation
Rated 5 stars out of 5
by Iwona Sowinska-Mulyk - Posted on 14 June 2024
The doctor listened to what I had to say, gave me detailed examinations and interviews, he had an interest in my medical history and examination analysis, he explained my examination results and even showed me photos. I felt very taken care of.
Visited Neurology on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87726.
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Review titled Never Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I live 170 miles away but my dad lives in bromsgrove. He's in hospital and I have been trying to reach the hospital for hours and no-one answers the phone, it rings and after a few minutes it's cut off! This is unacceptable! I'm worried for my dad who was bought in by ambulance, and I can't get through! They have zero idea of the anxiety this causes to families. The last time I was up there to visit, he was also left in soiled sheets and I had to ask the nurse to get them changed. I hope I never have to use such an appallingly run hospital. Just awful.
Visited Don't know on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87719.
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Review titled Terrible service
Rated 1 star out of 5
by NEIL SMITH - Posted on 12 June 2024
- no one answers the phone - no one there to tell me where my 93 year old father in law is or how he is - shocking in the extreme
Visited Accident and emergency services on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87728.
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Review titled Efficient and Professional
Rated 5 stars out of 5
by Mr Stephen Bowen - Posted on 17 May 2024
I had to be taken to A&E after experiencing shaking and affected speech. I was seen quickly and had all relevant tests and I was found to have a chest infection. I had all relevant treatment, examinations and x-ray and was provided with antibiotics to take home. All the staff were friendly and I was kept informed as to what was happening. I could not fault the treatment I received by any member of staff with whom I was in contact during the duration of my stay.
Visited Accident and emergency services on May 2024
Review titled Alexandra Hospital
Replied on 21 May 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust