Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled medical consultation
Rated 5 stars out of 5
by Iwona Sowinska-Mulyk - Posted on 14 June 2024
The doctor listened to what I had to say, gave me detailed examinations and interviews, he had an interest in my medical history and examination analysis, he explained my examination results and even showed me photos. I felt very taken care of.
Visited Neurology on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87726.
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Review titled Never Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I live 170 miles away but my dad lives in bromsgrove. He's in hospital and I have been trying to reach the hospital for hours and no-one answers the phone, it rings and after a few minutes it's cut off! This is unacceptable! I'm worried for my dad who was bought in by ambulance, and I can't get through! They have zero idea of the anxiety this causes to families. The last time I was up there to visit, he was also left in soiled sheets and I had to ask the nurse to get them changed. I hope I never have to use such an appallingly run hospital. Just awful.
Visited Don't know on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87719.
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Review titled Terrible service
Rated 1 star out of 5
by NEIL SMITH - Posted on 12 June 2024
- no one answers the phone - no one there to tell me where my 93 year old father in law is or how he is - shocking in the extreme
Visited Accident and emergency services on June 2024
Review titled Alexandra Hospital
Replied on 09 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87728.
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Review titled Efficient and Professional
Rated 5 stars out of 5
by Mr Stephen Bowen - Posted on 17 May 2024
I had to be taken to A&E after experiencing shaking and affected speech. I was seen quickly and had all relevant tests and I was found to have a chest infection. I had all relevant treatment, examinations and x-ray and was provided with antibiotics to take home. All the staff were friendly and I was kept informed as to what was happening. I could not fault the treatment I received by any member of staff with whom I was in contact during the duration of my stay.
Visited Accident and emergency services on May 2024
Review titled Alexandra Hospital
Replied on 21 May 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Complete and utterly abysmal. Really need to know if any of these so called ‘professionals’ understand what the word ‘urgent’ means because I genuinely believe they have a complete different understanding of the word to the rest of the world. 3 hour wait to be seen by anyone in the first place even though I was sent by the GP under ‘urgent needs’ then have to wait a further 4 hours (which I’ve still not been seen when writing this) for blood work. Absolutely ridiculous. 4 hour wait and the board says maximum waiting time is 2 hours right now. Never known a hospital to be so unorganised and so unprofessional. Ridiculously awful.
Visited Accident and emergency services on April 2024
Review titled Alexandra Hospital
Replied on 30 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84871.
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
despite the pressures of work all departments in the hospital gave excellent care ,staff were helpful and supportive. I was comfortable throughout the stay
Visited Urology on March 2024
Review titled Alexandra Hospital
Replied on 30 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote ref 84869.
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Review titled Team work was outstanding
Rated 5 stars out of 5
by Daniel Turner - Posted on 04 March 2024
I would like yo thank all in the a&e department in the early hours of a Friday night as everyone worked tirelessly to treat my partner and went above and beyond to make sure she was ok and the communication between them all was perfect and it felt like clock work in a time of need. They all worked so carmly and communicated perfectly with me and my partner I couldn't fault them and would happily go back again if we ever get diverted in ambulance again instead of self admitting our self into worcester royal
Visited Accident and emergency services on March 2024
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled AEC Department
Rated 5 stars out of 5
by Steph Adams - Posted on 04 March 2024
Hi I went to my GP this morning and was sent to the AEC department for a possible blood clot. I arrived, scared and anxious. I was met by as lovely receptionist. Then without much time at all a friendly and kind man came to take my blood pressure and bloods. I was tsken to x-ray, again a very kind nurse even helped me to remove my kneckless. My final test was an ECG performed by a trainee nurse. She was professional and so kind. I think you have chosen well with that recruitment decision and she will have a bright future in the NHS. My results were given to me by another professional member of staff who was as reassuring as she was kind. Please pass on my gratitude I couldn't praise you all enough. Kindest regards Steph
Visited Accident and emergency services on March 2024
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Brilliant hospital
Rated 5 stars out of 5
by Patricia Rea - Posted on 15 May 2024
My second knee replacement. And both operations have been treated with care and understanding. Surgeon has been top class. Explained every move that was taken. Thank you to all that had any input in my treatment for both operations.
Visited Orthopaedics on March 2024
Review titled Alexandra Hospital
Replied on 21 May 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled A pleasant visit to the alex
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Attended for a pre op assessment yesterday .found the staff really friendly and helpful throughout the visit. From the reception to jason who made me comfortable throughout.going into hospital is an unpleasant time so we as patients rely on these people to make it as easy as possible. This is exactly how I felt when my visit was over .thank you to all who came in contact with me yesterday
Visited Orthopaedics on March 2024
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust