Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Such kindness and care
Rated 5 stars out of 5
by Margo - Posted on 25 March 2023
We visited A and E Friday 23rd March.I was triaged, seen by a kind and professional doctor, given medication,helpful advice and booked into the orthopedic centre for the next morning We were really surprised how quickly we were seen and delighted with the caring treatment.How pressurised were they as well, with ambulances arriving with new patients . Our experience in the orthopedic centre was the same: efficient and kind doctor.,radiographer and nursing staff. We cannot praise enough the excellent service we received.Thank you!
Visited Accident and emergency services on March 2023
Review titled Alexandra Hospital
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Chaotic and callous approach to patient care
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
My GP directed me to A&E with a suspected pulmonary embolism (of which I have a history). After an 11 hour wait in the waiting room, having still not seen a doctor, I was advised it would take a further 2-3 hours. I felt so poorly, and had lost all confidence in the hospital so I decided to leave and risk being very seriously ill, visiting a different A&E department instead. All that had been done in the 11 hour period were blood tests, and one ECG (after an aprox. 4 hour wait) - a further ECG was required, but never materialised in the remaining 7 hours. The X-ray I needed was also completely forgotten. There were many seriously ill individuals experiencing similar waiting times - including a young woman who was there due to a suspected stroke, and a pregnant woman with a suspected PE too, and a lady with suspected sepsis had a 7 hour wait. People were crying with pain. It seemed chaotic and disorganised; on one occasion, 2 hours passed with nobody being called through and no ambulances waiting outside. Those in the waiting room with potentially life threatening conditions and in desperate need of pain relief were put on a waiting list to receive any, with one lady waiting 3 hours to be given co-codamol. The vending machines were near empty and for half the time I was there, there were no plastic cups for the water cooler despite them being very politely requested of the reception staff. Patients who had already been taken through were still being called repeatedly - everything seemed confused. I overheard a conversation that the blood test results of 8 patients had been mixed up and would have to be repeated. The most upsetting part was when one doctor walked into the waiting room as though about to call someone; however he just stood there at the front, didn't call any name and then walked away again laughing loudly, seemingly amused at everyone looking up in desperation to see if it was their turn to actually get even the minimal treatment. Whilst I appreciate junior doctors were striking and staff were under immense pressure, this was a callous and unnecessary act, let alone being complete waste of time. I was deeply shocked at how poorly the department is now run.
Visited Accident and emergency services on February 2023
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84039.
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Review titled Initial service was good, then very poor
Rated 2 stars out of 5
by MJM - Posted on 12 March 2023
The initial treatment from the urology department was really good, but since having a prostrate biopsy, the service has really been below the expected standard. It has been nearly 7 weeks since the biopsy, but still has no results, even though I've chased them and I have been told they have been returned. To me, the results are the critical element, especially if you need treatment. I was told 4-6 weeks for the results, but know other hospitals are addressing these much quicker. I wouldn't recommend going here for prostrate issues, as you won't get the treatment you are hoping for.
Visited Urology on January 2023
Review titled Alexandra Hospital
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 70968.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Debbie Probert - Posted on 16 January 2023
16.50 on a Sunday evening I brought my mother in law for an urgent CT scan. 2 members of staff manning the mobile unit arrived whilst we were really struggling to get to the entrance. The kindness, care and compassion shown to her was beyond belief. For treating my mother in law in this way at such a difficult time I will be forever grateful thank you both.
Visited Diagnostic Physiological Measurement on January 2023
Review titled Alexandra Hospital
Replied on 18 January 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
The team from kitchen staff, cleaning staff, health care assistants, nurses and Drs at Alexandra Hospital are an absolute credit to the hospital and the hospital is extremely lucky to have such dedicated individuals who are selfless beyond words. I only wish I could articulate better how truly grateful I am to each and everyone of them.
Visited Respiratory Medicine on November 2022
Review titled Alexandra Hospital
Replied on 18 November 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area's so that they can be shared with the staff
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Review titled Clinical staff good.........Bouncer on door needs training.
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
Clinical staff polite, efficient and doing their best. However, the "bouncer" on the door need lessons in basic politeness, a please and thank you go along way. He was rude, abrupt and lacked any social skills. The receptionist asked questions and then didn't bother waiting for an answer, nor did she even look up when spoken to. The waiting area was filthy, the heating system was so high patients were having to go outside to get fresh air and then missing being called in. Once you get to see clinical staff they are polite, efficient, helpful and are obviously doing their best in a difficult situation. I suspect a lot of frustration which is taken out on them is directly caused by the non clinical staff, ie the bouncer and the receptionist. They gave the impression your admittance was being granted as a kindness on their behalf, almost akin to the old workhouse infirmary , despite the fact you have a arrived with a GP letter and following a phone call to the department from your GP . The NHS is not free, it is a compulsory charge, try opting out of paying into the system via your NI contributions and you will sure find this out. Therefore patients shouldn't be made to feel as if they have to beg to be let in or spoken to like a workhouse inmate by admin staff.
Visited Accident and emergency services on November 2022
Review titled Alexandra Hospital
Replied on 01 December 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 67961.
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Review titled Exemplary Service!
Rated 5 stars out of 5
by Carol-Anne Jackson - Posted on 15 October 2022
From the delightful and courteous lady on Reception in the X-Ray Department through to the professional, reassuring and informative sonographer, the service I received today was first class outstanding! Thank you all.
Visited Diagnostic Physiological Measurement on October 2022
Review titled Alexandra Hospital
Replied on 24 October 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Kind staff
Rated 5 stars out of 5
by Paul Snowden - Posted on 25 October 2022
I attended the clinic today 25/10/22 for my 1015 wisdom extraction. The four female members of staff were absolutely fantastic, they made me feel very relaxed and their continued Reassurance made me feel at ease though out the Procedure. I hope they all see this message to see just how grateful I am. All the best.
Visited Oral and Maxillofacial Surgery on October 2022
Review titled Alexandra Hospital
Replied on 26 October 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Amazingly caring
Rated 5 stars out of 5
by Cheryl - Posted on 18 October 2022
I had a CT scan today at one of the mobile units. The member of staff was so kind and attentive， I felt as if I was being looked after by my big brother. Very professional and informative，gentle and considerate. Alexandra hospital staff impress me at every visit. I am so grateful to be under their care.
Visited Don't know on October 2022
Review titled Alexandra Hospital
Replied on 24 October 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Dismissive
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
I attended a and e as I had a serious infected impacted wisdom tooth. The triage nurse couldn’t understand why I wouldn’t open my mouth. I couldn’t open my mouth because I had trismus. I was in acute pain and after being extremely dismissive she said I could wait to see the GP. She was sympathetic but offered little help other than giving me oral liquid antibiotics which I was grateful for. This condition was then dealt with as an acute clinical emergency at a different hospital. I will not attend a and e at the Alexandar hospital again. I have had to remove lots of detail from this review as my previous one wasn’t allowed as I was deemed to be giving clinical advice. I wasn’t.
Visited Accident and emergency services on October 2022
Review titled Alexandra Hospital
Replied on 24 October 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 66820.
Information supplied by Worcestershire Acute Hospitals NHS Trust