Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent nurses in the Colposcopy Team
Rated 5 stars out of 5
by Mrs Carter - Posted on 11 October 2022
I just wanted to pass on my thanks to the nurses in the Colposcopy Team of the Women’s Health Unit who provided me with excellent care today. They took the time to make me feel at ease during a very stressful situation and explained everything so that I understood what was happening and the next steps. You all made a very unpleasant situation so much more easier to deal with, thank you so much!
Visited Gynaecology on October 2022
Review titled Alexandra Hospital
Replied on 14 October 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Great attention
Rated 5 stars out of 5
by Grateful - Posted on 24 September 2022
I got the cotton part of a cotton bud stuck in my ear and attended A&E on a Saturday afternoon. I was seen and out in under an hour. Very calm, professional people plus advice given to avoid a repeat. Thankyou NHS, you are all an asset to us as a country and society.
Visited Accident and emergency services on September 2022
Review titled Alexandra Hospital
Replied on 28 September 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Thank you A&E and the ambulance service
Rated 5 stars out of 5
by Madeline Spencer - Posted on 22 August 2022
I was admitted with a suspected heart attack and although this proved unfounded I was treated with the utmost care and was thoroughly investigated. The staff was kind, considerate and empathic in spite of the pressure they were under in a very busy department. Also, a thank you to the paramedics who bought me to the hospital. They do a wonderful job and are really appreciated.
Visited Accident and emergency services on August 2022
Review titled Alexandra Hospital
Replied on 31 August 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Empathy dignity and respect
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2022
The NHS' own standards include a commitment to patients being treated with empathy, dignity and respect. This was not my experience on my outpatients visit for an investigation. Nursing staff in the main were very professional, however the hospital needs to look at attitudes and behaviours at the consultant level, as to whether they genuinely aim to provide the patient with a positive experience when they are feeling very vulnerable. It should never be the case that the patient is treated roughly and spoken to in an irritated way that leaves the patient upset. I would be very reluctant to return to this department, and should the need arise will seek an alternative. You need to get more detailed feedback which this forum doesn't allow for, but you could and should ask staff for their observations on whether the consultants they are supporting are up to the mark, and whether they should be retrained, when their attitude and behaviour is negatively impacting the patient experience.
Visited Gynaecology on July 2022
Review titled Alexandra Hospital
Replied on 27 July 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 64747.
Information supplied by Worcestershire Acute Hospitals NHS Trust