Andover War Memorial Hospital
Charlton Road, Andover, Hampshire, SP10 3LBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Dsb - Posted on 12 July 2024
Was referred to the minor injury dept with appointment time 14:45 then had a call don’t come go to your a and e instead disgraceful
Visited Don't know on July 2024
Review titled Andover War Memorial Hospital
Replied on 16 July 2024
Thank you for taking the time to share your recent experience of our services, I am sorry to hear that this was not a positive experience for you. I can understand how frustrating it must be to have an appointment at the minor injury unit and then have a call advising you to go to A&E. I can only assume that further review of your needs meant that the minor injury unit might not be able to care for you, and the team would have wanted to save you a wasted journey. But clearly this wasn’t well communicated, and it would have been much better if that had been clear from the outset rather than a change in plan during the day. Please do get in contact with our PALS and Complaints Team so that we can follow up with you personally and can address the situation with those responsible. PALS can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing CT scan team
Rated 5 stars out of 5
by Tom Hacking - Posted on 21 June 2024
I've had quite a few CT scans in my life, mostly in different hospitals in Hampshire. Recently I went for a scan in the Andover hospital and it was by some way the most warm and friendly scan experience. The staff were engaging and friendly. They operat in temporary accommodation which they managed to make into a warm and relaxing and stress reducing environment. They are, in my view, a shining representation of the best on the NHS.
Visited Urology on June 2024
Review titled Andover War Memorial Hospital
Replied on 26 June 2024
Dear Tom Thank you for taking the time to share your recent experience of our services. It is lovely to hear the care you received, along with the welcoming environment that has been created by our radiology team. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our radiology services, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us. It is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Update your online booking system.
Rated 3 stars out of 5
by MR A LAGOD - Posted on 08 June 2024
On the 8.6.24 which was a Saturday I was meant to be having a blood test which I booked on line on my doctors advice. I got to the hospital only to find it all closed. Now if the hospital wasn't open on this day why was I allowed to book it and sent a reminder day before by text.
Visited Don't know on June 2024
Review titled Andover War Memorial Hospital
Replied on 17 June 2024
Dear Mr Lagod I am sorry to hear of your recent experience in attempting to obtain a blood test from our hospital. I can appreciate how frustrating this must have been for you. The hospital was open on Saturday 8 June and booked phlebotomy appointments did happen on that day, so I am not sure what went wrong for you. I am very sorry you did not find the department for your blood test. Please do get in contact with our PALS and Complaints Team so that we can ensure your blood test is booked. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I hope that any future appointments with us will go better. Kind regards Alex Whitfield
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Review titled Great service
Rated 5 stars out of 5
by Richard Porter - Posted on 19 April 2024
Had an appointment through NHS 111 at the minor injuries department, very polite and quick service. I was seen by a nurse, had X-rays , and then seen again all in under 30mins. Very impressive service Thankyou.
Visited Don't know on April 2024
Review titled Andover War Memorial Hospital
Replied on 20 May 2024
Dear Mr Porter Thank you for taking the time to share feedback of your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the Minor Injuries Unit. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Minor Injuries
Rated 2 stars out of 5
by Jenny - Posted on 05 April 2024
I went to minor injuries to get my foot checked over as I injured it at work. I was the only patient waiting in the waiting room and was seen pretty quickly. I was then sent for an xray which i was only waiting 30 minutes for and then was sent back to minor injuries to discuss results. When shown my xray, there was a very clear break in the base of my fifth metatarsal and the staff member said it didn’t look particularly new. She mentioned that my foot was also likely to be sprained. I was and still am in severe pain and dispite there being a broken bone in my foot and a possible sprain I wasn’t given anything to support/protect or heal this. I was just sent away being told to rest, ice and elevate and that it should heal in 6-8 weeks. There is absolutely no evidence of me attending minor injuries in my records and the Xray wasn’t sent to my GP. The next day I rang my GP who straight away referred me to an orthopaedic and confirmed I should have been given a walking boot or similar.
Visited Don't know on April 2024
Review titled Andover War Memorial Hospital
Replied on 10 April 2024
Dear Jenny Thank you for taking the time to share your recent experience of our Minor Injuries Unit. I am sorry to hear that the experience was not a positive one for you. I would like to assure you that your feedback has been shared with the clinical leads of our Minor Injuries Unit, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Julie Dawes Chief Nurse
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Review titled What a wonderful hospital
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I live the other side of Southampton and Andover was the quickest available appointment available. Parking was easy. Little cafe cheap and had wonderful friendly staff. I attended the Physio dept and the person I saw showed great care and empathy. Actually listened to what I said and treated me as an individual. Would definitely choose the 33 mile journey again if the need arose
Visited Physiotherapy on April 2024
Review titled Andover War Memorial Hospital
Replied on 13 May 2024
Thank you for taking the time to provide feedback of your recent visit to our hospital. It is lovely to hear you had a positive experience and of the compassionate care you received from our staff. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our therapies department along with our catering team. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Great practice and care
Rated 5 stars out of 5
by Tracey - Posted on 13 February 2024
I had an Endoscopy this week in Dsy Care. The Staff were absolutely amazing, so professional, kind and reassuring, as I was very anxious regarding the procedure. They could not have done more to reassure me. Everything went really well. I cannot thank the wonderful staff enough.
Visited Don't know on February 2024
Review titled Andover War Memorial Hospital
Replied on 02 April 2024
Dear Tracey Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, especially given how anxious you felt. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in the endoscopy department, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your feedback. Kind regards Alex Whitfield Chief Executive
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Review titled Awful
Rated 2 stars out of 5
by Elaine - Posted on 22 January 2024
I had an appointment at the ultrasound department in Andover at the weekend. On arrival, having not received a letter, it was very unclear about where to go as the main entrance was shut and no one was around. I had to call another department to direct me to it. I then arrived and still had no idea if I was in the right place. I then had to give my name in the open plan seating area in order to check in. As I went into the room I barely got acknowledge and was told to go empty my bladder, that was fine but still not a great service. No introductions or anything, their English seemed minimal at this point. I came back from the toilet and as I was entering the room for the ultrasound a cat was leaving the room. I asked why a cat was there and they just shrugged their shoulders. I’m not joking or delusional , this actually happened. I sat on the bed to change as asked and still hadn’t had any introductions. On the scanner monitor screen was a long list of patient names, nhs numbers and their scan details. Finally the scanner came and introduced herself and completed the procedure which was fine. I feel that this should be brought to the nhs attention room as a health risk or data protection breach.
Visited Don't know on January 2024
Review titled Andover War Memorial Hospital
Replied on 29 January 2024
Dear Elaine Thank you for taking the time to share your recent experience. This is not the experience we would wish for anyone attending our hospital. I would like to assure you that your feedback will be shared with the clinical leads of our radiology department but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Reassuring and put me at ease
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I had a non-maternity ultrasound today and was feeling very anxious. The sonographer really put me at ease and took their time to make the experience much more comfortable. Thank you once again.
Visited Gynaecology on January 2024
Review titled Andover War Memorial Hospital
Replied on 13 February 2024
Thank you for taking the time to share your recent experience of our services, it is lovely to hear of the care you received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our radiology department, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your feedback with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Fantastic entropy and great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
Went for an MRI. The staff were just wonderful and deserve to be praised.... compared to Basingstoke and Winchester this is ten and tens times better. Hopefully this type of hospital will be recreated throughout Hampshire....
Visited Don't know on December 2023
Review titled Andover War Memorial Hospital
Replied on 03 January 2024
Thank you for taking the time to share your recent experience of our radiology services. I am glad to hear your experience at Andover War Memorial Hospital was a positive one, but sorry to hear that this has not always been your experience at our other hospitals. Your feedback has been shared with the clinical leads of our radiology department, but do please contact our PALS and Complaints Team if you would like to discuss any of your experiences of our hospitals further. They can be contacted via email: PALSandcomplaints@hhft.nhs.uk or telephone: 01256 486766. Thank you once again for taking the time to share your experience with us.
Information supplied by Hampshire Hospitals NHS Foundation Trust