Andover War Memorial Hospital
Charlton Road, Andover, Hampshire, SP10 3LBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional and friendly
Rated 5 stars out of 5
by Peter Parfrey - Posted on 03 November 2023
Endoscomy Dept (no box to tick). I attended for a colonoscopy yesterday and every single member of staff was helpful and friendly throughout. I was kept fully informed at every stage, and very well looked after. Of special note was the cheerful and positive attitude throughout Thank you!
Visited General Surgery on November 2023
Review titled Andover War Memorial Hospital
Replied on 07 November 2023
Dear Peter Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our endoscopy services. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Perfect service
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
I attended for a (non maternity) ultrasound. I was delighted with the care I received The synographer was helpful, thoughtful and caring. It made an uncomfortable procedure much much easier
Visited Gynaecology on November 2023
Review titled Andover War Memorial Hospital
Replied on 07 March 2024
Thank you for taking the time to share your experience with us. It is lovely to hear of the care you received. This really does reflect the standard of care we strive to provide to everyone attending our hospitals. I have shared your feedback with the clinical leads of our maternity services, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it's appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Great service from reception to operation and back
Rated 5 stars out of 5
by Roger Dickey - Posted on 26 October 2023
I have just had cataract surgery and felt that I must say thanks to all that dealt with me from beginning to end. Sympathetic and informative and, although I have no real wish to repeat the process, I can only commend everyone in the Opthalmology department for their kindness and professionalism. Thank you.
Visited Cataract Surgery on October 2023
Review titled Andover War Memorial Hospital
Replied on 01 November 2023
Dear Roger Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those in our ophthalmology department at Andover War Memorial Hospital. I know they will be greatly encouraged by your words. I do hope you are making a good recovery and thank you once again for taking the time to share your feedback. Kind regards Alex Whitfield Chief Executive
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Review titled No Signage for breast screening
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
I attended for my 3year breast scan at the mobile service currently at Andover Memorial Hospital but along with two other ladies (one before and one after me) found it really difficult to find as there was no signage anywhere. The radiologists /nurses who were v courteous and kind (fitting one lady in who was v late for her appointment) told me that their usual signage had been removed by the hospital? Why? Please put it back or ensure that there is signage in the car parks and at the entrance and on the back of the scanning trailer so that people on foot can see it. I understand the Breast Scan Unit will be at the hospital until the end of the year so it is worthwhile getting this signage up asap. Thank you.
Visited Don't know on September 2023
Review titled Andover War Memorial Hospital
Replied on 26 September 2023
Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the difficulties you encountered in locating our breast screening services, I can appreciate how frustrating this must have been for you and the other patients attempting to locate the service. I would like to assure you that your feedback has ben shared with our estates management team who review the signage around our hospitals, but please do contact our PALS and complaints team if you would like any further information regarding the signs for the breast screening service at Andover War Memorial Hospital. They can be contacted at palsandcoplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, your feedback is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Ct scan blue badge
Rated 3 stars out of 5
by Anonymous - Posted on 25 August 2023
Ct scan took 30 mins and very helpful nurses on Friday 25 august at 4:15pm. I have a blue badge display. When I left the Barrier and press for help, there was no one answer, the barrier open so I drove off. I double check on the parking payment and my car registration plate say I have to pay £12 and it also stated my car was there at 6am. However I only enter at 4pm because my appointment was 4.15pm. I have a blue badge displayed. This was very confusing for me because I don’t want to be charge when I had a blue badge.
Visited Don't know on August 2023
Review titled Andover War Memorial Hospital
Replied on 12 September 2023
Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the difficulties you have encountered with verifying our parking charges, I can appreciate this must be a worry for you. Parking is free for all visitors who display a valid blue badge, but if you are still concerned then please do contact our parking department who will be able to assist you. They can be contacted at: parking@hhft.nhs.uk I do hope this information has been of use to you. Kind regards Julie Dawes Chief Nurse
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Review titled Staff parking in disabled bays!!! No blue badge
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
I have a blue badge and was trying to get parked, I was left having to park a fair bit away which is the opposite of why I have a blue badge. One staff member was just sat in their car no blue badge staring at us while we struggled for a space. Another Surgeon came out and went to his car for his lunch and left again!!! Again no blue badge. It's disgusting the misuse of this by staff!
Visited Don't know on July 2023
Review titled Andover War Memorial Hospital
Replied on 07 August 2023
Thank you for taking the time to provide feedback regarding your recent visit. I am sorry to hear of your experience of parking and recognise how important it is that designated accessible parking spaces are used only by those who have a blue badge. We have some changes happening to parking at Andover War Memorial Hospital with the introduction of number plate recognition cameras and barriers. This should prevent people parking there who are not using the hospital and create more spaces for those who need to be on the hospital site. It will also enable us to better monitor parking and to tackle inappropriate parking. I have shared your feedback with our parking team, but please do contact our PALS and complaints team so they can discuss this with you directly. If you have number plates of those parking inappropriately then please do let our PALs team know and we can address the concerns directly with the individuals. Their contact details are: Palsandcomplaints@hhft.nhs.uk telephone number 01256 486766. Thank you once again for your feedback, I do hope this is not your experience should you need to visit any of our hospitals again. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
My daughter had a colonoscopy. She is autistic and was extremely anxious. The staff were brilliant with her, very caring, friendly and put her at ease. Thank you to all the staff - it really made a difference to her to be treated so well.
Visited General Surgery on June 2023
Review titled Andover War Memorial Hospital
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our service. It is so lovely to hear of the care your daughter received, especially given how anxious she felt. Ensuring that our patients feel at ease is crucial to the care we provide, and I am so glad that we got this right for your daughter. Your comments have been shared with the clinical leads of our colonoscopy department. I know they will be greatly encouraged by your words. Thank you one again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Thorough scan
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I visited the maternity unit for my 20 week scan expecting everything to be ok as I'd not had any issues since my 12 week scan. The sonographer was very friendly and took her time with the scan and made sure to talk us through everything she was checking. On the scan she spotted my cervix was shortening and funnelling and sent us for a walk whilst she contacted the hospital for advice. On return we were told that the hospital would see us straight away and 4 days later I had an emergency cerclage placed. Today I have reached 37 weeks, which I am certain I wouldn't have made it this far if it wasn't for the sonographer being so thorough with her checks. Thank you!
Visited Maternity services on June 2023
Review titled Andover War Memorial Hospital
Replied on 01 November 2023
Thank you for taking the time to share your recent experience of our maternity services. It is lovely to hear about the responsive care you received; this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our maternity services. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Head MRI mobile scan and xray
Rated 5 stars out of 5
by Greg - Posted on 19 May 2023
I thought the service I received from two ladies who gave me after a xray and then a MRI they was first class and I thank them for their great works
Visited Don't know on May 2023
Review titled Andover War Memorial Hospital
Replied on 23 June 2023
Dear Greg Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received. I would like to assure you that your kind feedback has been shared with the clinical leads for our radiology services at Andover War Memorial Hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled CT Scan
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
Scan took 30 mins. 25 parking spaces available opposite the unit. Could have got 30 mins free parking but ended up paying £3 as uncertain if appt would run to time. Staff friendly and helpful. No problem.
Visited Diagnostic Physiological Measurement on April 2023
Review titled Andover War Memorial Hospital
Replied on 04 May 2023
Thank you for taking the time to share your recent experience of our radiology services. It is lovely to hear that both our staff and facilities enabled you to have a positive experience during your visit. I am sorry you were unsure about the time the appointment would take and therefore paid for parking. We are reviewing moving to a pay on exit system where you would only pay for the time you used, as we are well aware that it isn’t always easy to predict how much time you will need. I would like to assure you that your kind feedback has been shared with the clinical leads for our radiology department at Andover War Memorial Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust