Andover War Memorial Hospital
Charlton Road, Andover, Hampshire, SP10 3LBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled CT Scan
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
Scan took 30 mins. 25 parking spaces available opposite the unit. Could have got 30 mins free parking but ended up paying £3 as uncertain if appt would run to time. Staff friendly and helpful. No problem.
Visited Diagnostic Physiological Measurement on April 2023
Review titled Andover War Memorial Hospital
Replied on 04 May 2023
Thank you for taking the time to share your recent experience of our radiology services. It is lovely to hear that both our staff and facilities enabled you to have a positive experience during your visit. I am sorry you were unsure about the time the appointment would take and therefore paid for parking. We are reviewing moving to a pay on exit system where you would only pay for the time you used, as we are well aware that it isn’t always easy to predict how much time you will need. I would like to assure you that your kind feedback has been shared with the clinical leads for our radiology department at Andover War Memorial Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Miserable experience
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
I came along to the maternity unit for a 12 week scan with my husband and toddler. Unfortunately, our childcare had fallen through so we had no option. As soon as we arrived there was no one on the desk, so we waited 10mins until someone appeared to then be told that we were 10mins late. She then pointed out that she cannot come into the scanning room so my husband would have to wait with her outside. We didn't object but it was said in such an abrupt way I was a bit taken aback. We didn't mind at all, my last Covid pregnancy appointments were done completely on my own so I was more than happy to have him in the waiting room close by just in case. So off I went to have my scan. I returned to have my bloods. When I went into the room, the same nurse seemed huffy and frustrated by me explaining to my toddler I'll be a few more mins (she was excited to see me again after my 40min scan) but appreciate that time is of the essence and we were already running behind so I apologised and went in. Then, I told the nurse that my midwife has requested that I asked for the fetal bloods to also be taken as it can sometimes be a pain to draw blood from my deep, small veins. She then turned to the second nurse and said "her midwife has seemingly asked for fetal bloods". The second nurse explained why I couldn't as my midwife hadn't directly requested it to them. Again, absolutely fine but there was no "seemingly" about it, I wasn't lying. I then asked if it was possible to be moved to have my scan at another hospital which is closer. I was told I could try if I wanted but it's not really worth my time inquiring as I can't just switch and Andover is where the scans are held. I totally understand that the NHS is understaffed and the staff work extremely hard. My heart realty goes out to them. But, there was absolutely no reason for them to be so rude me. It's supposed to be such a special moment seeing your baby for the first time. You are totally full of excitement and anxiety and the last thing you expect or indeed need when feeling vulnerable and emotional, are negative and abrasive comments from people that are supposed to care and support you. I'm just glad I had my husband there this time to give me a hug after such a wonderful moment was ruined by a nurse who has clearly forgotten how to talk to patients kindly. I'm extremely happy that I will not have to return to any future scans here again and I feel sorry for any expectant mother that experiences the same as I did today.
Visited Maternity services on March 2023
Review titled Andover War Memorial Hospital
Replied on 07 March 2023
Thank you for taking the time to share your feedback. I am sorry to hear of your experience. This should have been such a special moment for you, and I can only apologise that it wasn’t like that at all. This is not what we would want for any mother attending our maternity services. I have shared your feedback with the clinical leads of our maternity service, but please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust