Arrowe Park Hospital
Arrowe Park Road, Upton, Wirral, Merseyside, CH49 5PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Arrowe Park Hospital.
Reviews
-
Review titled Excellent Care
Rated 5 stars out of 5
by Graham McLaughlin - Posted on 23 April 2023
10 day stay spread over ward 25 ccu hdu and ward 38. The care I received from the Consultants the nursing staff and all other care staff was superb. I can't thank them enough. Long live the NHS
Visited Respiratory Medicine on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Dear Mr McLaughlin Thank you for providing such lovely feedback about your experience of the CCU, HDU, and wards 25 and 38. We will certainly pass this on to the teams there.
-
Review titled Poor knowledge, lack of care/respect
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
My son,After being sent to umac,by hisworried gp, had the misfortune to encounter the most rudest, disinterested doctor, I've ever seen. My son has been in serious pain and distress for months and this man had the cheek to suggest my son was"googling" and was dismissed and not helped, he also snapped at me rudely when I told him, this has gone on too long ,we need help, I wish I could mention his name to warn others! Appalling man, I will be putting in a formal complaint!my son's symptoms bare sadly only too real and he needs help which so far we haven't had.
Visited Don't know on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
We are sorry to read about your son’s poor experience of UMAC and the doctor he saw there, and would very much like to investigate this further for you both. To provide further information and discuss, we would invite you to contact us directly via our Patient Experience Team on telephone 0800 432 0251 or email wuth.patientexperience@nhs.net.
-
Review titled Thank you
Rated 5 stars out of 5
by Jacquie - Posted on 24 April 2023
The palliative care team and ward staff provided highly-skilled, extremely kind and continual medical and nursing support to my sick father, my sister and myself, 24/7 including week-ends and bank holidays. Their help to our family during this very difficult time will always be remembered with enormous gratitude.
Visited Palliative Medicine on April 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Dear Jacquie Thank you for taking the time to write this review, which we are pleased to share with our Palliative Care Team.
-
Review titled Treated with care
Rated 5 stars out of 5
by Susan McGree - Posted on 22 March 2023
I was treated in the A&E department Sunday evening after a fall and had a deep cut on the top of my eye.The treatment and the service from all the staff was excellent.I would like to also thank the lovely ambulance staff that looked after me too. Thanks to you all.
Visited Accident and emergency services on March 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Dear Susan Thank you for taking the time to leave this positive review, which were are pleased to be able to pass on to the team in our Emergency Department. We hope that you have since made a full recovery from your injury.
-
Review titled Amazing staff
Rated 5 stars out of 5
by alison holland - Posted on 12 March 2023
I attended accident and emergency department with a swollen face sue go an abscess, I was seen by a nurse to start he was amazing so gentle polite and made me feel at ease , I was then X-rays by a lady who also so caring reassuring in making me feel relaxed , I then went into see a dental doctor he also was amazing talked through all the procedure with me options and made me feel calm and relaxed , I can only say what amazing staff there is and all the hard work they do is amazing , all the patients they are managing and caring for not matter how busy they are they have given the time to us all with all our issues we present to them , thankyou to you for treating me I hope this is fed back to the staff who treated me during the time I was with them , alison
Visited Accident and emergency services on March 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Dear Alison Many thanks for taking the time to leave this kind review. We are pleased that you had a positive experience in our Emergency Department, and are delighted to be able to pass on your thanks to the team there, and also in our X-ray and Maxillofacial departments. We trust that you have since recovered well.
-
Review titled Hdu wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
Review for very compassionate and caring hdu team. The care my daughter recieved was wonderful . The staff were very friendly and caring , and very patient . You all work very hard and your care is very much appreciated . Thank you xxxxx
Visited Gynaecology on March 2023
Review titled Arrowe Park Hospital
Replied on 11 May 2023
Thank you for this lovely feedback regarding your daughter’s care on our HDU. We hope that she is now feeling better and are pleased to share you comments with the team.
-
Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Was referred by opticians at 15.30 with tear in retina caled back in 30 mins stayed open for me arrived 5.00 treated by laser by 5.30 caring and profesional service thank you to all concerned
Visited Ophthalmology on February 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Thank you for your feedback about our Eye Department. We are pleased to know that you were treated so promptly and professionally, and are pleased to be able to pass on your thanks to the staff there. We trust that you have since recovered well from your laser procedure.
-
Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2023
I had an appointment at Dermatology today 1st February 2023. Booking in clerk was very impressive. Very professional and respectful. I was seen by a female Doctor, who was highly professional and efficient. I would say that my experience was very positive.
Visited Dermatology on February 2023
Review titled Arrowe Park Hospital
Replied on 03 July 2023
Thank you for your kind feedback regarding your Dermatology appointment, which we are pleased to be able to share with the staff there.
-
Review titled Excellent patient care
Rated 5 stars out of 5
by L M Hayes - Posted on 17 February 2023
I attended on 17.02.23 at 8.30am for a echocardiogram. The technician took me through and made me feel at ease. I asked him to please explain my reason for being there as in the past, it hasn't been explained properly. As he did the scan he explained what it was they check for and for once, I felt that I actually knew what my condition was. I think there need to be more staff who do this - it's not that he took more time to do it, just that he explained as he was carrying out the scan. I was very grateful for his time and attention, thank you, you are a credit to your department and to the NHS!
Visited Cardiology on February 2023
Review titled Arrowe Park Hospital
Replied on 22 August 2023
Dear Patient Thank you for your kind feedback regarding your positive experience of attending for an echocardiogram. We are very pleased to be able to pass this on to the department and technicians.
-
Review titled Great care from ward 26
Rated 5 stars out of 5
by Erin Jones - Posted on 26 February 2023
Recently admitted to ward 26, all of the staff were incredible, so caring and helpful made the stay so much better and eased my anxiety
Visited Endocrinology and Metabolic Medicine on February 2023
Arrowe Park Hospital has not yet replied.
Information supplied by Wirral University Teaching Hospital NHS Foundation Trust