Ashford Hospital
London Road, Ashford, Middlesex, TW15 3AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Last week, I was instructed to call back within a few days, but I've been unable to reach the MRI department despite numerous attempts. I have been waiting for over a month to schedule an appointment, facing constant delays and mistakes. Today alone, I spent 2 hours on the phone trying to speak with the MRI department, only to be told, "no one is available, call back" once I finally reached the front of the queue. This has been happening for over a week now. The service has been terrible. If you can't manage to staff your phones, please turn them off instead of wasting people's time.
Visited Don't know on June 2024
Ashford Hospital has not yet replied.
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Review titled Another quite brilliant customer/staff service today
Rated 5 stars out of 5
by David G R - Posted on 24 April 2024
Had an appointment with derin in the Audiology Dept. She was a very pleasant person who explained all the technical sides etc before fitting & testing the replacement hearing aids. Great treatment which was Impressive. Thanks derin
Visited Ophthalmology on April 2024
Ashford Hospital has not yet replied.
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Review titled Blood test
Rated 5 stars out of 5
by Juliet Mill - Posted on 22 April 2024
I attended my blood test which I booked through swiftqueue, my doctor had referred me. When I go there the nurse said they was no request for me. She then talked me through what to do, she said pop into the waiting room and call your surgery and find out if they can do anything and she would make sure if they sent it all through she would fit me in, I thought this was such a nice gesture for her to do. So I rang the surgery and found out the doctor had unfortunately not sent through the request. After being on the phone with them for about 25 mins, they managed to send the info down for me to have my bloods done. The nurse was amazing she kept a check on me to see what was happening and reassured me that they would be able to send it down once we had established what happened at the surgery. She then took me in to complete my blood test and I just wanted to see what a lovely, kind thoughtful young lady she was, going above to make sure I didn’t have to come back again and I went away very happy due to your nurse . I think people need to be acknowledged when they do the job well, but also have the caring attitude your nurse did, so thank you. I know I’m not allowed to name the person, but my appointment was at 4.20 on Monday 22nd April, I’m sure you can find the young lady that assisted me so she can get the recognition she deserves.
Visited Haematology on April 2024
Ashford Hospital has not yet replied.
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Review titled Great ent department
Rated 5 stars out of 5
by Sue Sweeney - Posted on 11 March 2024
Referred by St Peter’s utc & my GP following problems after bad nosebleed’s & cauterisation. Very nice reception staff & I was seen on time. The department was clean and nicely set out. The ent doctor settled me down as I was nervous about the endoscopy which was less uncomfortable than I had imagined. She reassured me about my sinuses & the at home regime she recommended has already shown results. I was very happy at the way I was treated here
Visited Ear, Nose & Throat on February 2024
Ashford Hospital has not yet replied.
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Review titled Most nervous patients around
Rated 5 stars out of 5
by Jeremy - Posted on 05 February 2024
For anyone considering eye injections, the thought can be worrying. On my first ever visit they talked me through the process before as it proceeded very carefully and in a soothing manner Subsequently on on any occasion they have noticed any nervous behaviour they have immediately stepped up to soothe me - excellent
Visited Ophthalmology on January 2024
Ashford Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Elaine Darvell - Posted on 22 December 2023
My emergency care for a detachment of retina was amazing and continues for the foreseeable future. Amazing !!
Visited Ophthalmology on December 2023
Ashford Hospital has not yet replied.
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Christina Crawshaw - Posted on 26 September 2023
I was admitted for minor eye surgery The nurses were friendly welcoming and reassuring The consultant who did the surgery procedure was excellent. I am very grateful to the team in the opthalmology department.
Visited Ophthalmology on September 2023
Ashford Hospital has not yet replied.
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Review titled Fantastic, efficient, friendly, kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I have had to attend at Ashford Hospital Maxi facial department for sleep apnoea treatment. I have never found something health wise to be so efficient and straight forward! The staff are excellent, I was seen so quickly and not left waiting for my appointment. I was updated on the progress of treatment, given very clear, very sympathetic treatment plan and guidance. Thank you so very much !
Visited Oral and Maxillofacial Surgery on September 2023
Ashford Hospital has not yet replied.
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Review titled Kind and empathetic staff
Rated 4 stars out of 5
by Victoria Campbell - Posted on 05 July 2023
Took my daughter to an appointment today in Paediatrics and received the most amazing service form the HCA's, Nurses and receptionists. Very thorough and gave us lots of helpful information that really helped put my daughter at ease.
Visited Paediatric Surgery on May 2023
Ashford Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Olivia - Posted on 10 May 2023
I can’t explain my appreciation enough for the nurses who helped me over the 2 days I was in the gynaecology ward. They knew I was scared so did what they could to make me feel more comfortable. They were such genuinely nice people and always kept me informed with what was going on, from the nurses who did the scans, to the ones who looked after me in my bed during the day. I was really lucky to have such kind and caring people look after me when I needed it.
Visited Gynaecology on May 2023
Ashford Hospital has not yet replied.
Information supplied by Ashford and St Peter's Hospitals NHS Foundation Trust