Ashford Hospital
London Road, Ashford, Middlesex, TW15 3AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kindness, compassion, care, speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
I have left this review here, despite my daughter having been treated at both St. Peters and Ashford Hospital. My daughter has been experiencing episodes where she has been passing out - she has been seen at a&e in St Peter’s, and the paediatrics team at both hospitals, and now the neurology team at both. I work closely with children’s therapy services, so I get to hear first hand, some of the sad stories of staff struggles waiting lists, lack of funding and quite simply not enough hours in the day to provide the care they desperately want to show to children across the country. While these are very real situations, our experience so far with all the staff we have had contact with, has been professional, kind, compassionate and nothing short of amazing. My daughter is autistic, and everyone just seems to establish a brilliant rapport with her - explaining what they’re doing, using appropriate language and humour, helping her understand everything that is going on all the time. It’s made the world of difference for her and ultimately for me. Blood tests, being hooked up to wires, scans, x-rays and all sorts, all have been conducted with my daughter at the very centre of their care. It has been an extremely worrying time for us, but we have felt wrapped up, reassured and cared for every step of the way. Even in terms of responding to my emails - asking for appointments to be moved or trying to get to see someone sooner. I am eternally grateful to all your efforts and accommodations and amid all the complaints and criticism in the media - you are doing a fabulous job in some very tough times and it is helping my daughter manage the issues she’s going through right now. Thank you.
Visited Nephrology on May 2023
Ashford Hospital has not yet replied.
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Review titled Amazing care in day surgery unit
Rated 5 stars out of 5
by Fiona M - Posted on 28 April 2023
I had a day surgery operation on the 28/04/23 for carpal tunnel and cannot fault the care and service I received from the lovely, kind and compassionate nurses and health care assistants in the afternoon day by surgery unit. What a lovely team of people they are and I felt like I was in a private hospital. I was very well looked after and want to say thank you.
Visited General Surgery on April 2023
Ashford Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Dick Hewlett - Posted on 05 December 2022
My Appointment was at 13.30. Turned up on time and went in 10 mins early. Very quick scan and I was out in less than 10 minutes
Visited Gastrointestinal and Liver services on November 2022
Ashford Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Susan Rushworth - Posted on 21 September 2022
I would like to express my thanks to all the team that welcomed me for my cataract operation,looking after me for all the time I was in their care. I could not have wished for better. Plus my follow up phone call which added to the feeling of positive. care. Thank you.
Visited Ophthalmology on September 2022
Ashford Hospital has not yet replied.
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Review titled Outstanding Support and Care
Rated 5 stars out of 5
by John Cooper - Posted on 23 July 2022
I had occasion to attend an appointment to the Dermatology Clinic today, Saturday 22 July 2022. What a great experience from Reception through to the Consultant and his nurse assistant. Everyone was most friendly and supportive, every face had a smile on it. Moreover the Consultant and Nurse were outstanding, an immediate diagnosis and reassurance. Thank you team, god bless the NHS.
Visited Dermatology on July 2022
Ashford Hospital has not yet replied.
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Review titled Professional
Rated 5 stars out of 5
by Judy T - Posted on 20 September 2022
I was admitted to Dickens Ward on 28/7/2022 for knee replacement surgery. My stay was for one week and I was treated professionally and kindly by all members of the Surgical Team, Dickens Ward Medical/Physio and Support staff. Nothing was too much trouble. On release from the ward, I was looked after to the same standard by the Orthpaedic Home Support Group. I can now walk and climb stairs witout pain. This was my third joint replacement by the Ashford Orthopaedic Team and all of the three procedures and subsequent aftercare were carried out to the same professional standard. My thanks to all concerned.
Visited Orthopaedics on July 2022
Ashford Hospital has not yet replied.
Information supplied by Ashford and St Peter's Hospitals NHS Foundation Trust