Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely terrible- avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
Took my father to a&e as recommended by his gp. Besides the nurse on reception everyone was else was pretty useless. He needed to have bloods done. It took them five hours to tell him that there was an issue and they had to be repeated. Then another hour and a half after this to actually have blood taken. He can't be discharged unless the blood tests are okay. It's one thing to be busy and over run with patients it's another to be incompetent. We've been here six hours now and I don't expect to leave for another two at least! They have no understanding of what get it right first time means. Please please avoid this hospital at all costs.
Visited Accident and emergency services on March 2025
Barnet Hospital has not yet replied.
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Review titled Bad experience
Rated 3 stars out of 5
by Kiki - Posted on 10 February 2025
Administration is very poor no communication skills the occasional rude member of staff, very poor service under staff no management skills. Forgotten patients left waiting for several hours on end not able to meet the 4 hour waiting target. Waited along with my elderly mother for 8 hours without care and no attentions. I totally understand shortages of staff. But not acceptable in these circumstances. NHS need to improve on their management skills and to be more transparent with patients. Communication is key and they need more communication with patients no waiting times on board just left waiting for hours in end had to remind them several times why we weren’t seen in reasonable times.
Visited Accident and emergency services on February 2025
Review titled Barnet Hospital
Replied on 17 February 2025
Dear reviewer, we're sorry to read that you waited along with your mother for 8 hours without receiving care in our emergency department. We also note your comments about lack of communication, especially around the waiting time. We do continue to see very high levels of patients in our emergency department but we understand the impact that this has on those waiting and their loved ones. We have passed on your comments to management, but you could also discuss your experience with our Patient Advice and Liaison Service (PALS) if you so wish. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Best wishes, the Barnet Patient Experience team.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2025
I went to the Urgent Care Department having spoken to 111 with severe pain in my abdomen. I checked in around 8.30pm on a Saturday evening and am giving up and leaving having not been seen in 8 hours.
Visited Accident and emergency services on January 2025
Review titled Barnet Hospital
Replied on 14 January 2025
Dear reviewer, we're very sorry to read that you were not seen in our UTC department after 8 hours. Unfortunately we are continuing to see extremely high levels of patients which has a huge impact on waiting times, but we appreciate how difficult this must be for patients waiting. If you would like to discuss this further, we recommend speaking to our Patient Advice and Liaison Service. PALS can be contacted by email at rf-tr.bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and best wishes, the Barnet patient experience team.
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Review titled Post-menopause Clinic is brilliant :)
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
The consultant and her assistant made an undignified(!) experience as physically and emotionally comfortable as possible. They were both absolutely lovely, and I left feeling medically reassured, respected, and smiling! Thank you both x
Visited Gynaecology on December 2024
Review titled Barnet Hospital
Replied on 06 December 2024
Dear reviewer, we're very pleased to read that the consultant and assistant made a more challenging visit as comfortable as possible for you. We're very glad you felt reassured and respected, and our colleagues will be delighted to read this. Thank you for taking the time to leave this review. Best wishes, the Barnet Patient Experience team.
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Review titled 3 months!
Rated 1 star out of 5
by Paul Devine - Posted on 29 November 2024
Having a cardiac rhythm issue and being told the date of my Holter (24 hr) is in over 3 months is beyond incredible. It achieves zero. That’s pointless. I ll go to A&E.
Visited Cardiology on November 2024
Review titled Barnet Hospital
Replied on 02 December 2024
Dear Paul, we're sorry to read of your long wait for a portable ECG monitor and would recommend discussing this further with our Patient Advice and Liaison Service. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Best wishes, the Barnet Patient Experience team.
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Review titled Caring staff in a difficult situation
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
I visited the A& E department in excruciating pain on the afternoon of 6th October. It was fairly busy and became increasingly so as time went on. In total I was there for 12 hours but announcements from time to time in the evening did advise about the volume of patients they were trying to deal with. A situation further east apparently had a knock on effect. It was a very uncomfortable time for me and I would have hoped to have been seen more quickly. However, when I was seen, I cannot praise the staff enough for their consideration and kindness. They apologised for the long wait, which they had no control over, and did everything they could to deal with my situation and to make me comfortable. The doctor should be particularly commended. I only know their first name began with a Z. There is much criticism these days of the NHS but I found that all the staff dealing with patients on my visit were doing the very best they could in difficult circumstances and should be commended for their hard work and care. They were wonderful and incredibly kind. Please thank them.
Visited Accident and emergency services on October 2024
Review titled Barnet Hospital
Replied on 08 November 2024
Dear reviewer, thank you for taking the time to leave such a positive review of your experience with our emergency department. We note that aside from the long wait, you were very happy with the considerate staff who were kind and did all they could to make you comfortable. We also note that you were kept up to date about delays and why this was. Lastly, we are glad to read that the doctor you saw provided excellent care. We will pass on your kind words to the team. Best wishes, the Barnet Patient Experience Team.
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Review titled Poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2024
My second visit to the early pregnancy unit led to a scan and a confirmation that I had miscarried. The lady scanning forgot to ask if I had my partner with me and whether I wanted him to be in the room. As a result , I had to bear the shock of the news alone. Next there was a very long wait to speak to a nurse. There were a few room changes as they were not quite sure which room was free for me to wait in. Finally after an hour a person arrived to speak who was in a robotic no mode throughout. She delivered the bad news again with a customary regret. For questions on being referred to a clinic for diagnosis as this was my 3rd recurrent miscarriage , about checking my thyroid levels and about getting a sick note, all questions and requests were outright rejected with curt sentence we don’t deal with all that. The meeting was only five minutes but it was made clear from the start that she had no time for me and needs to leave the room as soon as possible. I asked about possible infections as I have suffered from bacterial vaginosis before. She said that was not something they would treat because it’s not even an illness. If I feel I have an infection in my vagina due to remaining tissues, I should talk to my general physician. That last piece of information is surely incorrect as I have been treated with antibiotics for vaginal infection before. All in all, my experience was poor and I saw a lack of empathy or professionalism at every stage. Real shame. The centre had five or six patients other than me which did not feel overly busy for a large hospital.
Visited Gynaecology on October 2024
Review titled Barnet Hospital
Replied on 11 October 2024
Dear reviewer, we're very sorry to read of your experience with staff in the early pregnancy unit. Given the nature of your experience, we have already flagged your comment to gynaecology management and we would be grateful if you wouldn't mind emailing us your details, so management can look into this further and discuss your experience with you. If you wouldn't mind, please could you email us at rf.bh-patientexperience@nhs.net - In the meantime, we send you our best wishes and apologise again for such a poor experience at such a difficult time. Kind regards, the Barnet Patient Experience team.
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Review titled Stressful
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2024
8 hour wait for a torn bicep muscle, which worsened while waiting for treatment. Waiting area overcrowded with people who didn't need to be there. More of an occasional party atmosphere at times. Freezing cold waiting area, such that blankets were handed out on demand. Seen by polite helpful staff, who were working under mismanaged system in my opinion. Saw a lovely Doctor for 5 minutes,who provided me with a sling, and after Xray, was send home. An appointment was made to attend follow up at trauma and orthopaedic clinic in a week's time. The appointment was cancelled by the hospital yesterday, and rescheduled. I have worked in the NHS for 30 years and am now retired. The system is appalling. Very sad, exhausted and still in pain.
Visited Accident and emergency services on September 2024
Review titled Barnet Hospital
Replied on 07 October 2024
Dear reviewer, we're sorry to read that you had such a long wait to be seen in our emergency department and that it was very cold and overcrowded. We also note that your follow up appointment was cancelled and that you are still in pain. If you haven't already, we suggest speaking to our Patient Advice and Liaison Service. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we are glad to read that you were seen by polite staff who were doing their best. We send you our best wishes, the Barnet Patient Experience Team.
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Review titled Very bad experience
Rated 1 star out of 5
by Stefan - Posted on 23 September 2024
I am with my wife to give birth for more than 20 hours and no one took it into account with the birth , there were two nurses whose names I no longer remember and a midwife , who let her suffer for many hours .
Visited Maternity services on September 2024
Review titled Barnet Hospital
Replied on 24 September 2024
Dear Stefan, we are very sorry to read that your wife has had a very poor birth experience at Barnet hospital. Could we please ask you to contact our Patient Advice and Liaison Service (PALS), if you have not already, so that they can look into this further? PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and we send you our best wishes, the Barnet patient experience team.
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Review titled Above and beyond
Rated 5 stars out of 5
by Fared - Posted on 21 September 2024
I want to take a moment to express my deepest gratitude to Dr s who is truly one of the rare gems you can find in the nhs. My wife experienced a severe anxiety attack, and Dr s went above and beyond to help her through it. His professionalism, calm demeanor, and kindness made all the difference during a very stressful time. Dr. S not only addressed her physical symptoms but also took the time to make her feel safe, listened to, and reassured. His attentiveness and compassionate approach truly helped her feel better, and we are incredibly grateful for his support. What makes this even more remarkable is that he was working the night shift—working late hours while still maintaining such a high level of care and dedication. It’s clear that Dr s is someone who truly cares about his patients, and we feel lucky to have had him looking after my wife. He is a true hero, and we cannot thank him enough for all that he did. Dr efforts made a world of difference to us, and we are deeply appreciative of his expertise and support.
Visited Accident and emergency services on September 2024
Review titled Barnet Hospital
Replied on 24 September 2024
Dear Fared, many thanks for the review of your wife's care at Barnet hospital recently. We note that Dr S went above and beyond for your wife, being kind, calm and reassuring, which made a big difference. We would like to be able to get this compliment to Dr S, so if you would be so kind as to email us where your wife was seen, we will pass this on. You can email us at rf.bh-patientexperience@nhs.net - Many thanks and best wishes, the Barnet patient experience team.
Information supplied by Royal Free London NHS Foundation Trust