Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Organizational Failures and Patient Neglect
Rated 1 star out of 5
by Dorna - Posted on 06 August 2024
The organization at Barnet Hospital's delivery suite has been quite frustrating. About a month ago, they scheduled my C-section for August 5th, but then they changed it to August 6th. I was instructed to fast from midnight and call the hospital at 6 a.m. to find out when to come in. When I called at 6, they asked me to call back at 9 a.m. At 9, they said they would call me back, but I still haven't heard from them. It's very upsetting that they can't organize a proper schedule, leaving a pregnant woman starving and in pain.
Visited Maternity services on August 2024
Review titled Barnet Hospital
Replied on 06 August 2024
Dear Dorna, we're very sorry to read that you haven't heard back from the team about your c-section and understand that you are fasting for this. As there is a moderation process for comments and replies on this website, it is unlikely you will see this reply before you have your c-section, so instead we recommend contacting our Patient Advice and Liaison Service (PALS), to discuss the experience you have had further, when it is convenient for you. In the meantime, we have forwarded your comment to management so they are aware of your experience. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and we send you our best wishes, the Barnet patient experience team.
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Review titled Very grateful
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
We were treated at A&E on Sunday night, for my 14 year old son who was in a lot of pain - due to suspected appendicitis. The nursing stuff were very polite and attentive. The doctor who examined our son was very thorough and recommended a full range of blood tests. The blood results were ready within two hours, shortly after which we were seen by a couple of surgeons - all this at 4am in the morning. Our son was then swiftly admitted to the Children's ward (Galaxy) where he received further care - more assessments, ultrasound scans and medication. The nursing staff were attentive, polite and kind. All the doctors we saw were very thorough and we were re-assured at all times of what was happening and the available treatment. We appreciate how busy NHS hospitals are and were somewhat dreading the experience, particularly as it was middle of the night and could see that the A&E department were busy. We were however pleasantly surprised and wanted to share our positive experience. We are incredibly grateful to the nursing staff & the doctors at the A&E and Children's Galaxy departments, the lab technicians who turned around the blood results so quickly and the ultrasound imaging specialists. Amazing hospital and staff. Thank you!
Visited Accident and emergency services on August 2024
Review titled Barnet Hospital
Replied on 28 August 2024
Dear reviewer, thank you for your review of your son's treatment in Barnet A&E and then Galaxy ward. We're very glad to read that staff were thorough, polite and kind in both areas. We note nursing staff, doctors and lab technicians collectively ensured a swift turnaround in diagnosing and treating your son, coupled with reassuring communication. We hope your son is recovering well and are glad that your experience helped make a worrying one less stressful. We have shared your kind comments with both teams. Best wishes to you both, the Barnet patient experience team.
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Review titled Nothing has gone right
Rated 1 star out of 5
by M Taylor - Posted on 27 August 2024
The staff are less than helpful in all departments I’ve dealt with. I wouldn’t leave a pet in their care let alone a relative. Incompetent people that have made my relatives stay awful. He is worse off after his time in hospital than he was before. Care is definitely lacking
Visited Don't know on August 2024
Barnet Hospital has not yet replied.
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Review titled Chaotic A & E
Rated 2 stars out of 5
by Pat Ruocco - Posted on 14 August 2024
Visited A & E two days ago with patient delirious with 10/10 stomach pain as unable to get ambulance for at least hour. No stretcher, no bed, no pain relief,no doctor for 6 hours! Struggling to keep patient conscious eventually had to leave crowded A & E after 2 hours as evidently unable to cope. Incidentally on arrival there were 4 ambulances and crews sitting around just waiting!
Visited Accident and emergency services on August 2024
Review titled Barnet Hospital
Replied on 16 August 2024
Dear Pat, we're very sorry to read that you and the patient you accompanied had such a poor experience with our emergency department. We do continue to see very high levels of patients which impacts on waiting times, but we appreciate the impact this has on our patients. Given the nature of your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS) who can look into this more for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and we send you our best wishes, the Barnet patient experience team.
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Review titled The worst experience of my life
by Anonymous - Posted on 05 September 2024
I went in with a suspected heart attack, despite not being able to breathe or stand up I was told that I needed to line up so that I could check in. Waiting in line I could no longer stand and had to lay on the dirty floor in the line. It took a lady in the queue behind me to tell them to stop taking their time because I might be having a heart attack. Despite not being able to stand up they still expected me to get up and give them my personal details. Luckily shortly after that I was seen by the stage one nurse who took my blood pressure and prioritised me for ECG and blood tests. After waiting for 2 hours I asked them how much longer I’d have to wait because I was prioritised and they said 3 more hours. At that point I decided I’ll rather go home and die because you get treated like an animal in any UK A&E
Visited Accident and emergency services on July 2024
Review titled Barnet Hospital
Replied on 12 September 2024
Dear reviewer, we're very sorry to read that you have had such a poor experience of our emergency department. We continue to see high levels of patients that results in longer waiting times, but given the nature of your experience, we recommend speaking to our Patient Advice and Liaison Service (PALS) who can discuss this with you further. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and we send you our best wishes for your recovery. The Barnet patient experience team.
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Review titled Amazing consultant and great team
Rated 5 stars out of 5
by Jelka - Posted on 30 August 2024
I received outstanding health service at the gynaecology department of Barnet hospital. I was fortunate enough to be under the care of an excellent consultant whose unparalleled expertise in women’s health, patient education and use of cutting edge treatments resolved an issue I’ve been struggling with for years. I was previously treated in a renowned central London hospital but never received this level of care and my issue was left unresolved. They are not only skilled, kind but also a true champion od women’s health, game changer for difficult cases like mine. The whole team and the gynaecology department went above and beyond to help with my treatment and all the different stages of the process from appointment bookings to surgery and post-surgical care. All the exchanges were professional, helpful and compassionate. I can’t recommend them enough! The facilities are modern and the staff is always so lovely.
Visited Gynaecology on July 2024
Review titled Barnet Hospital
Replied on 04 September 2024
Dear Jelka, thank you for reviewing your recent experience with our gynaecology team. We're delighted to read that you received outstanding care, with a hugely knowledgeable consultant who was able to able to help resolve your issues. We also note that the rest of the gynaecology team went above and beyond to help with all aspects of your treatment and were helpful and compassionate. We've passed on your compliments to the team who will be delighted to read this. Thanks again and sending your our best wishes, the Barnet Patient Experience team.
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Review titled Fantastic care in Paediatrics
Rated 5 stars out of 5
by Flora Pitrakkou - Posted on 20 July 2024
My 5 year old went to A&E for a very severe case of croup. Dr Petrie and her team were professional, caring and provided first rate care to my child who was really struggling to breathe. The lovely care and attention the consultant showed will never be forgotten by us.thank you so so much Dr Petrie.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 26 July 2024
Dear Flora, many thanks for your review of our paediatric A&E department. We're very glad to read that Dr Petrie and her team looked after your child so brilliantly when they were very unwell. We'll pass your kind words on to our team who will be delighted to read them. We send our best wishes to you and to your child. Kind regards, the Barnet Patient Experience team.
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Review titled Great Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2024
I was in a & e for the entire day in a lot of pain, the department was extremely busy and I felt like I had to wait a very long time. Once I was seen by the doctor who was a lovely young lady, I was joined by the consultant who overlooks the department who was absolutely brilliant, his calm presence and caring nature restored my faith in my care and he took my illness very seriously. He was kind and so understanding. I would like to say a big thank you to him and for all his hard work.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear reviewer, thank you for your review of our emergency department. We note that you had a long wait in a very busy department but that once seen, you were looked after by kind staff who provided excellent care. We're very pleased that our staff restored your faith in your care and we shall pass on your kind words to our colleagues. Best wishes, the Barnet Patient Experience team.
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Review titled Overworked staff
Rated 5 stars out of 5
by Marilynne Humphris - Posted on 10 June 2024
Everyone in A&E were kind and helpful. The doctor who treated me is a wonderful woman. The care and attention, the professionalism, the treatment I received was exceptional. A big thank you.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Marilynne, thank you for your review of our emergency department. We have passed on your kind words about the doctor who treated you and we're very glad that you received such wonderful care and professionalism. Sending you our best wishes, the Barnet patient experience team.
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Review titled Very good treatment
Rated 5 stars out of 5
by Andrew Brown - Posted on 06 June 2024
Went to Barnet A&E after a fall in the street. I was triaged very promptly and seen soon after. Over the next four hours I had a CT scan, an X-ray, saw two doctors from different specialties and an A&E Consultant. All organized very efficiently and with pleasant attitude from medical, nursing and other staff. Department was clean and tidy and domestic staff appeared to be working very industriously.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Andrew, thank you for your review of our emergency department. We're very glad to read you were triaged, scanned and seen by doctors promptly. We note your care felt organised, that staff had a pleasant attitude and that the department was clean and tidy, thanks to our domestic staff. We have passed on your kind words to management. Sending you our best wishes, the Barnet patient experience team.
Information supplied by Royal Free London NHS Foundation Trust