Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Orthopaedics
Rated 3 stars out of 5
by Julia - Posted on 21 April 2024
My experience is - I can’t get one . This is the third time my appointment has been cancelled to see a orthopaedics specialist. This is now over a year of waiting . Disgraceful.
Visited Orthopaedics on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Hi Julia, we are very sorry to read that your appointment has been cancelled three times and that you've been waiting over a year. We've flagged this to management and they have asked if you could please email us your details, so we can look into this for you. If you wouldn't mind please emailing rf.bh-patientexperience@nhs.net at your earliest convenience, we would be much obliged. Best wishes, the patient experience team.
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Review titled Great birth experiences
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Very good birth and aftercare from maternity services cannot fault this, only thing letting this hospital down is the lack of parking, a lot of staff parking not enough patient parking and I had to come 1-1.5 hours before my appointments to find some sort of parking. Please do think about expanding this visitor and patient parking.
Visited Maternity services on April 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear reviewer, thank you for taking the time to share your experience of our maternity services. We're very pleased to read that you received excellent care that could not be faulted. In terms of parking, there is on-going work in our estates team to maximise the space available on site to ensure both staff and patients can park, but space will always be limited and unfortunately it cannot be guaranteed. We appreciate the impact this has on patients/service users though and management are always trying to find solutions to improve the parking experience. Best wishes, the patient experience team.
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Review titled got made to wait over 2 days to be induced!
Rated 1 star out of 5
by sophie - Posted on 31 March 2024
i got told every couple of hours for over 2 days i am on top of the list to be taken over to labour ward and be induced. i got left waiting in a hot tiny cubicle. being told i'm next so i didn't go anywhere. no one was updating me i chased a midwife for a update she never came to me. i was ignored during this time. and left and ignored. in pain. i felt like i was in prison. my mental health got effected considering all midwifes was saying inwas on top of the list i am next for over 2 days and still no progress no update didn't come to induce me. my bed didn't get changed.
Visited Maternity services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear Sophie, we're very sorry to read of your experience with maternity and the impact this has had on you. Given the nature of your complaints, we would strongly recommend either speaking to our Patient Advice and Liaison Service (PALS), or you could send us your details. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. If you'd like to email the patient experience team, you can do so by emailing rf.bh-patientexperience@nhs.net - our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled worst a&e. don't come here
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
My brother has stage 4 lung cancer. He was rushed by ambulance with extreme stomach pain. It took them 2 hours for the nurses to see my brother and 5 for the doctors to actually come. After that, they left him wait apparently waiting on the medical team. In total so far he's waiting for 10 hours and no sign of anyone. Absolutely waste of NHS money. The only good thing about Barnet hospital A&E are the nurses which are very understaffed and overworked, and even though, they're on top of everything. Unfortunately I can't say the same about the doctors
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear reviewer, we're very sorry to read of your brother's poor experience with our emergency department. Given the nature of your concerns, we would strongly recommend discussing them with our Patient Advice and Liaison Service (PALS), if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we note that nursing staff were efficient despite being under significant pressure and we will pass on your compliments. Kind regards, the patient experience team.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
My appointment today was just waste of time. It lasted 2-3mins. Referral by GP after sudden tinnitus, full ear feeling and partial hearing loss. Nothing has been checked at my appointment except basic looking into my ears. Same as done at GP. No even blood pressure, blood samples or trying to find a cause of the incident etc. I was sent home due to my positive hearing test. Left with constant tinnitus and occasional dizziness and no treatment. Not even a small willingness to try and find a cause of it. Wasted referral.
Visited Ear, Nose & Throat on March 2024
Review titled Barnet Hospital
Replied on 14 March 2024
Dear reviewer. We're sorry to read that your appointment fell short of expectations and that you felt it was a wasted referral. We recommend contacting our Patient Advice and Liaison Service (PALS) to discuss your experience more, as they may be able to look into this for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Negligent
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
13 year old daughter sat for 8 hours before being discharged with suspected period pains. Went to another hospital and immediately diagnosed with acute appendicitis and needed emergency operation.
Visited Children's & Adolescent Services on March 2024
Review titled Barnet Hospital
Replied on 18 March 2024
Dear reviewer, we're very concerned to read this comment and have notified Emergency Department management. In order for us to investigate this, could we please ask you to email us your daughter's details at rf.bh-patientexperience@nhs.net - in the meantime, we send your daughter our best wishes and hope she is making a good recovery. The patient experience team.
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Review titled The worst experience ever
Rated 1 star out of 5
by Levi - Posted on 21 March 2024
Being there 2 times having pylonidal cyst surgery was ok in past now emergency it goes to hell waiting 11 hours to take me for surgery and on the end they gave ne antibiotic still in pain and they should know antibiotic qont qork on pylonidal cyst infection. You guys should be paid per patient resolving situation. No empty to people who suffering no one know to spell names of people there. 2 tv in waiting room no one works not having names on TV with patient name to know who is on the queue. Health minister should definitely resign and close the terrible hospital or fire all of usless personal. You don't get respect from.people because not doing anything good
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear Levi, we're sorry to read that you had a long wait for surgery and that you are concerned that you were given antibiotics incorrectly, as well as receiving care that lacked empathy. Given the nature of your concerns, we recommend speaking to our Patient Advice and Liaison Service (PALS) who can discuss your experience further with you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Amazing Staff
Rated 4 stars out of 5
by Rachel - Posted on 17 April 2024
The staff in A & E Paramedic handover side were amazing. The nurse in charge was outstanding. She was calm, humorous , organised. I couldn’t believe how she worked so well under pressure. I didn’t get her name but she had black hair and wore black converse. Unfortunately no matter how well the team performed there was still que’s and que’s of paramedics waiting to handover patients as it was full. We clearly need more A & E hospitals!
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Rachel, thank you for your review of our emergency department. We note that the paramedic handover was excellent and that the nurse in charge of our department was excellent, calm and organised, with a good sense of humour. We will pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Blood Test Department
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
The staff there are helpful and friendly, and, once I'd shown the receptionist my referral form, I was seen very quickly. I have one suggestion, though - there are plenty of chairs in the waiting room, but there was a long queue for checking in with the blood test reception (mainly due to a patient with a paperwork problem), but nowhere to sit in this queue -very uncomfortable for people with disabilities to stand and wait.
Visited Don't know on March 2024
Review titled Barnet Hospital
Replied on 22 March 2024
Dear reviewer, thank you for your review of your recent experience with our phlebotomy department. We're pleased to read that staff were friendly and helpful and that you were seen quickly. We also note your comment that whilst there are plenty of chairs in the waiting room, the queue was long and there was nowhere to sit whilst queuing. Management have advised that if you inform a member of staff on arrival that you are unable to queue, that they will take your paperwork and leave it at reception for you. You would just need to advise them of your appointment time when they take the paperwork from you. Our apologies if you tried this and no one was available to speak to help on this occasion. If you have any future problems with this, please do contact our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Kind regards, the patient experience team.
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I saw the friendly physio 3 times following a wrist fracture. Each time the physio took various measurements to do with movement and strength, so I could see the progress I was making. The physio recommended several exercises and changed them each time I attended following the progress made. The physio's encouraging nature gave me the confidence to fit these exercises into my lifestyle.
Visited Physiotherapy on February 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear reviewer, thank you for taking the time to leave a review of your experience with our physios. We're glad to read that the physio's encouraging nature gave you confidence to conduct exercises that have enabled you to make good progress with your wrist recovery. We'll pass on your kind words. Best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust