Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Audiology appointment
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2023
I was fitted with hearing aids on Thursday the lady explained everything clearly and perfectly was very helpful and understanding.
Visited Ear, Nose & Throat on July 2023
Review titled Barnet Hospital
Replied on 02 August 2023
Dear reviewer, we're very glad to read that your audiology appointment went so well and that our colleague was helpful, clear and understanding. Thank you for taking the time to tell us about this and we will pass on your compliments. Kind regards, the patient experience team.
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Review titled Caring people
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I was admitted after a very scary experience. The nurses and doctors were very kind and caring and kept me and my family fully informed along every step of the journey. Watching them work under such pressure and cuts was amazing and humbling. The staff in the AAU (Adult Assessment Unit) are a fantastic team, so cohesive and understanding and they made what was a terrifying experience so much easier. Thank you all so much.
Visited Gynaecology on June 2023
Review titled Barnet Hospital
Replied on 29 June 2023
Dear reviewer, we're very glad to read that nurses and doctors in AAU were kind and caring towards you and kept your family up-to-date with your condition. We'll ensure they see this comment which they'll be delighted to read and thank you for taking the time to post. We hope you are recovering well and send you our best wishes, the patient experience team.
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Review titled excellent care
Rated 5 stars out of 5
by Beverley Maher - Posted on 29 June 2023
I recently had an operation under the maxillofacial team the surgeons were Excellent my treatment was amazing. In fact the whole experience was excellent from my original clinic visit to my stay in ITU south and my ward time all was brilliant. The maxillofacial Surgeons were were brilliant. The ITU south staff and doctors everyone were caring helpful and I cannot fault them. The ward staff were amazing even the catering staff were polite helpful and caring. I cannot fault the hospital in any way. And the after care is amazing as i am still being treated.
Visited Oral and Maxillofacial Surgery on June 2023
Review titled Barnet Hospital
Replied on 07 July 2023
Dear Beverley, many thanks for taking the time to review your recent experience with our Max Facs and ITU south team at Barnet. We're glad to read that the treatment you received was excellent, from your clinic visit through to your stay in ITU and on the ward. We note how caring and helpful all staff have been to you and we will pass on your kind comments. Best wishes, the patient experience team.
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Review titled Efficient Radiology Department
Rated 5 stars out of 5
by Judy - Posted on 27 June 2023
Having been sent by my surgery for a chest X-ray, imagine my delight at the wonderful service l received in the lmaging Department & being in & out of the hospital in under 30mins Well Done to all concerned
Visited Don't know on June 2023
Review titled Barnet Hospital
Replied on 29 June 2023
Dear Judy, thank you for leaving a review of your recent experience with our radiology department. We'll let our colleagues know how pleased you were with the quality of the service and with being seen so quickly. Thank you for your kind words. Best wishes, the patient experience team.
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Review titled Amazing staff
Rated 5 stars out of 5
by Emma - Posted on 09 June 2023
I went into the A&E department absolutely terrified and feeling the most unwell I have ever felt. All of the staff I interacted with were not only the most patient and kind, but were so thorough and attentive to my needs. (And when I say all of the staff, I mean all the staff, the receptionists, nurses, doctors and custodial members). All of these professionals work exceedingly hard and were the most lovely people I have ever interacted with in a hospital environment. After a very intense 12 hours in A&E, they managed to send me on my way with the tools and medication I needed to recover from home.
Visited Accident and emergency services on June 2023
Review titled Barnet Hospital
Replied on 13 June 2023
Dear Emma, thank you for your review of your recent experience with our emergency department. We are very glad to read that all staff you met were kind, patient, thorough and attentive. We will pass on your kind words and we hope you are recovering well at home. Best wishes, the patient experience team.
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Review titled Pathetic pharmacy
Rated 1 star out of 5
by Ash - Posted on 08 June 2023
Absolutely pathetic service at the pharmacy at Barnet hospital on 1st floor. Have at least 10/15 people working in pharmacy but still made to wait 1 hour for my prescription. Never ever been asked to wait a minimum of 45 mins before. Its a joke having to pay extra for parking because of the disgustingly slow service offered by the staff here. Needs addressing urgently!
Visited Don't know on June 2023
Review titled Barnet Hospital
Replied on 14 June 2023
Dear Ash, thank you for your review of the Barnet pharmacy department. We have passed on your comments to pharmacy management who have explained that the prescription process requires checking the appropriateness of each prescription and ensuring that it is safe for the patients. This often requires pharmacy staff to contact the prescriber to go through any queries or concerns. The prescription is then dispensed, labelled and checked before it is handed to the patient. Unfortunately, it was also an incredibly busy day in outpatients with additional clinics running, which forced waiting times up to an hour. Management send their apologies for the waiting time and hope this explanation helps a little. If you wish to discuss this more, we advise speaking to to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Kind regards, the patient experience team.
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Review titled Warm, friendly and extremely skilful treatment
Rated 5 stars out of 5
by Jeffrey - Posted on 24 June 2023
I had a very positive experience at Barnet yesterday, where I was referred to have my facial injury attended to. In particular, the doctor who did most of the work on me took time to be friendly (even though they must have had a very busy schedule), put me at ease and explain what going to be done. They managed an intricate and time-consuming procedure with great patience and sensitivity. I feel extremely fortunate to have benefited from their skills. All the staff were similarly welcoming, and the hospital maintains this atmosphere throughout. It made for me what might have been a stressful experience very reassuring, knowing I was getting the best possible attention.
Visited Oral and Maxillofacial Surgery on June 2023
Review titled Barnet Hospital
Replied on 27 June 2023
Dear Jeffrey, thank you for taking the time to leave a review of your recent experience at Barnet. We're glad to read that the doctor took time to be friendly and put you at ease, whilst being careful and patient with the procedure on your facial injury. We also note that all staff were welcoming and that the hospital had a friendly atmosphere. We'd like to pass on your kind comments to our colleagues but can't be sure if you are referring to the emergency department or one of our outpatient clinics? If you get a moment, would you mind please emailing to confirm which department you were seen in? You can reach us at: rf.bh-patientexperience@nhs.net .In the meantime, we hope you are continuing to recover well. Kind regards, the patient experience team.
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Review titled Results and communication
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
I had a 5 day loop fitted approximately 2 months ago and I am still chasing for the results. The hospital did not send the results back to my GP (which should have taken 3-4 weeks). Today I have tried to contact the hospital and I am astonished! Been on hold 3 hours and 30 min, being no 1 in the queue and none picked up. How can you be next in the queue and wait for 3 h and 30 min, in the end I gave up because this waiting time was during my day work and I couldn't afford anymore waiting and I am sure none would have answered. Outrages, for a cardiology department this is unacceptable and infuriating. What should I do to have someone picking up the phone? How this frustration is going to help my heart problems? It looks like none wants to fix my heart problem and I am afraid I need to take legal action. Huge disappointment!
Visited Cardiology on June 2023
Review titled Barnet Hospital
Replied on 26 July 2023
Dear reviewer, we're very sorry to read that you have not received results after two months and that today you were unable to get through to Cardiology and waited for over three hours in the process. We would like to try and get to the bottom of this, but to do so, we will need your details. Could you please email us with these details at rf.bh-patientexperience@nhs.net as soon as you get a chance. Many thanks, the patient experience team.
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Review titled Thank you
Rated 5 stars out of 5
by Vasiliki Mavrikou - Posted on 31 May 2023
I just wanted to say a massive thank you to the student nurse and nurse in Galaxy ward at Barnet Hospital on the 30th of May for taking such a good care of our daughter and us as well. Our daughter had a bilateral grommet insertion surgery and both ladies were so attentive to us all and ensured a smooth patient experience! Thank you very much, we really appreciate you!
Visited Ear, Nose & Throat on May 2023
Review titled Barnet Hospital
Replied on 13 June 2023
Dear Vasiliki, to echo our response to your email; many thanks for taking the time to share your daughter's recent experience on Galaxy ward. We are so glad she was well looked after and we have passed on your kind words. Best wishes, the patient experience team.
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Review titled Fracture Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
No issues with the clinical staff - all very efficient and professional. My concern is the location of the fracture clinic at Barnet. Those who know the hospital will know the lack of meaningful public transport options and the lack of parking for patients and visitors. But if you’re needing a hip or knee replacement to have to walk down a hill - then walk up an incline - which can take ten minutes: is very hard. With thunderstorms and downpours - pushing an 80 year old is too much. Can’t a better location be found? Could some parking be allocated? The nature of this clinic means a lot of people have access needs due to mobility impairment and it’s the most inaccessible area of the hospital.
Visited Orthopaedics on May 2023
Review titled Barnet Hospital
Replied on 12 May 2023
Dear reviewer, we're very sorry to read that you had trouble parking near the fracture clinic during your recent visit, which resulted in pushing a wheelchair on a hill. There is a small car park directly outside the entrance of the fracture clinic (which includes disabled parking) but this is limited and we assume parking here was unavailable at the time of your visit. We appreciate that this can make visits to the hospital more difficult and we apologise for this. Management are reviewing the parking needs of patients in on-going work and making changes where possible, so we will pass on your comments to assist this. In the meantime, if you would like to discuss this more, we recommend speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Apologies again for your poor experience. Kind regards, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust