Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Organizational Failures and Patient Neglect
Rated 1 star out of 5
by Dorna - Posted on 06 August 2024
The organization at Barnet Hospital's delivery suite has been quite frustrating. About a month ago, they scheduled my C-section for August 5th, but then they changed it to August 6th. I was instructed to fast from midnight and call the hospital at 6 a.m. to find out when to come in. When I called at 6, they asked me to call back at 9 a.m. At 9, they said they would call me back, but I still haven't heard from them. It's very upsetting that they can't organize a proper schedule, leaving a pregnant woman starving and in pain.
Visited Maternity services on August 2024
Review titled Barnet Hospital
Replied on 06 August 2024
Dear Dorna, we're very sorry to read that you haven't heard back from the team about your c-section and understand that you are fasting for this. As there is a moderation process for comments and replies on this website, it is unlikely you will see this reply before you have your c-section, so instead we recommend contacting our Patient Advice and Liaison Service (PALS), to discuss the experience you have had further, when it is convenient for you. In the meantime, we have forwarded your comment to management so they are aware of your experience. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again and we send you our best wishes, the Barnet patient experience team.
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Review titled Chaotic A & E
Rated 2 stars out of 5
by Pat Ruocco - Posted on 14 August 2024
Visited A & E two days ago with patient delirious with 10/10 stomach pain as unable to get ambulance for at least hour. No stretcher, no bed, no pain relief,no doctor for 6 hours! Struggling to keep patient conscious eventually had to leave crowded A & E after 2 hours as evidently unable to cope. Incidentally on arrival there were 4 ambulances and crews sitting around just waiting!
Visited Accident and emergency services on August 2024
Barnet Hospital has not yet replied.
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Review titled Fantastic care in Paediatrics
Rated 5 stars out of 5
by Flora Pitrakkou - Posted on 20 July 2024
My 5 year old went to A&E for a very severe case of croup. Dr Petrie and her team were professional, caring and provided first rate care to my child who was really struggling to breathe. The lovely care and attention the consultant showed will never be forgotten by us.thank you so so much Dr Petrie.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 26 July 2024
Dear Flora, many thanks for your review of our paediatric A&E department. We're very glad to read that Dr Petrie and her team looked after your child so brilliantly when they were very unwell. We'll pass your kind words on to our team who will be delighted to read them. We send our best wishes to you and to your child. Kind regards, the Barnet Patient Experience team.
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Review titled Great Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 21 June 2024
I was in a & e for the entire day in a lot of pain, the department was extremely busy and I felt like I had to wait a very long time. Once I was seen by the doctor who was a lovely young lady, I was joined by the consultant who overlooks the department who was absolutely brilliant, his calm presence and caring nature restored my faith in my care and he took my illness very seriously. He was kind and so understanding. I would like to say a big thank you to him and for all his hard work.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear reviewer, thank you for your review of our emergency department. We note that you had a long wait in a very busy department but that once seen, you were looked after by kind staff who provided excellent care. We're very pleased that our staff restored your faith in your care and we shall pass on your kind words to our colleagues. Best wishes, the Barnet Patient Experience team.
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Review titled Overworked staff
Rated 5 stars out of 5
by Marilynne Humphris - Posted on 10 June 2024
Everyone in A&E were kind and helpful. The doctor who treated me is a wonderful woman. The care and attention, the professionalism, the treatment I received was exceptional. A big thank you.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Marilynne, thank you for your review of our emergency department. We have passed on your kind words about the doctor who treated you and we're very glad that you received such wonderful care and professionalism. Sending you our best wishes, the Barnet patient experience team.
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Review titled Very good treatment
Rated 5 stars out of 5
by Andrew Brown - Posted on 06 June 2024
Went to Barnet A&E after a fall in the street. I was triaged very promptly and seen soon after. Over the next four hours I had a CT scan, an X-ray, saw two doctors from different specialties and an A&E Consultant. All organized very efficiently and with pleasant attitude from medical, nursing and other staff. Department was clean and tidy and domestic staff appeared to be working very industriously.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Andrew, thank you for your review of our emergency department. We're very glad to read you were triaged, scanned and seen by doctors promptly. We note your care felt organised, that staff had a pleasant attitude and that the department was clean and tidy, thanks to our domestic staff. We have passed on your kind words to management. Sending you our best wishes, the Barnet patient experience team.
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Review titled We left untreated
Rated 1 star out of 5
by Elhadi Mokrani - Posted on 26 June 2024
Went to emergency with chest pain and breathing difficulties with my 9 years old who had knee injury After 3 hours waiting we left untreated back home one nurse was extremely cold and show no empathy knowing that both me and my child are going back home without seeing doctor but show no feelings I think she is in the wrong place I know there is doctors shortage and NHS is struggling and so on but you can not justify this attitude towards patients If you can not treat us when we are sick treat us with a respect The worst experience I had in any hospital in my life I am 52 I am still with the pain and for my son I hope he recovers by himself As it for now we don’t know where to go when we are sick
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 28 June 2024
Dear Elhadi, We're sorry to read that you had a poor experience with our Barnet emergency department recently. We note that you and your son left after three hours as you had both not been treated yet. Our emergency department continues to see very high numbers of patients, resulting in higher waiting times than we would like for our patients, but given that you have also expressed concerns about staff attitude, we would recommending our Patient Advice and Liaison Service (PALS) to discuss further, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the Barnet patient experience team.
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Review titled Excellent care
Rated 5 stars out of 5
by Fatima - Posted on 20 June 2024
The nurses and healthcare assistants were lovely at Barnet hospital. They were always caring and kind
Visited Stroke on June 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear Fatima, we're very pleased that you've had such a good experience at Barnet hospital with our nurses and healthcare assistants. We'd love to be able to pass on your kind words to the team who looked after you, so if you'd like to email us at rf.bh-patientexperience@nhs.net with the name of the ward or service you were seen by, we'll be sure to pass this on. Many thanks and kind regards, the Barnet Patient Experience team.
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Review titled Uncaring Night Staff
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Was admitted to ward after op. Very painful as I am unable to take strong painkillers. One particular night started vomiting and had bad stomach pains. I asked for sick bowl and was left to it, the nurses on duty that night were walking past me without even trying to help me in spite of me shouting for help….I was totally ignored while night nurses were joking and on their mobile phones. On this particular night there was a young man working and he ran over and tried to help, he stayed with me holding me upright while I was being sick. He was professional and very helpful once he realised how sick I felt. I cannot praise this young man enough if he wasn’t there that night I dont know what I would have done! Please pass on my heartfelt thanks to him. Also the day nurses were very hardworking and seemed to carry out the majority of the work, please also thank them . Physiotherapist was also excellent, it such a pity that the night staff let the hospital down. How can a night nurse take 2 hours to dispense medication to 8 patients? Easy if she is spending her time to be on her mobile in between patient! Nurses dancing and joking on the ward when patients are ignored is not very professional. Please note that the above is all to do with the night nurses and not the hardworking day staff. Its such a shame we are not able to name and acknowledge the good work carried out by the above mentioned in this review as rules state names will not be published!
Visited Orthopaedics on May 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear reviewer, we're very sorry to read you've had such a poor experience with night nurses on one of our wards, after your surgery. On this note, we would like to be able to look into this further with management, but to do so would need to know which ward you were on. Could we please ask you to email us more information at rf.bh-patientexperience@nhs.net to assist with this? Or, if you prefer, you can contact our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we note there was a colleague who tried to assist you that night and that day staff and physiotherapists provided excellent care. When we have more detail, we'll ensure these compliments are passed on. Sending you our best wishes, the Barnet patient experience team.
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Review titled Urgent Care is phenomenal !
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I have just spent the day here having a suspected DVT checked out, and I can't fault a thing. The department is spotless (there's a hardworking cleaner constantly making sure of that) and the staff, despite being on busy long shifts, are competent, kind and caring. I really felt heard and respected, and I only wish I could name the female ENP who made sure my mind was put at rest! Thank you Barnet Hospital :)
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 30 May 2024
Dear reviewer, many thanks for your review of our urgent treatment centre. We're very glad to read that the department was spotless with hardworking domestic staff and that all staff you encountered were kind and caring. We're very glad you felt respected. We have passed on your kind words to management. Sending you our best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust