Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care and Practice
Rated 5 stars out of 5
by Ma - Posted on 19 January 2023
The Gynaecology Team, Anaesthetic Staff, Nurses and the rest of the Team that night of 2nd January 2023, saved my life because of their wisdom, knowledge, skills, values and best practice. I was rushed by the ambulance bleeding and lost 3Liters of blood that night, but the whole team led by the Gynaecology Team did a Great Job, Praising God for this. I’m forever grateful to all of you including the Nurses, Doctors and Consultants in the Resuscitation Area, Recovery room, Intensive Treatment Units Northward & Southward and the Willow Ward. God Bless all of you.
Visited Gynaecology on January 2023
Review titled Barnet Hospital
Replied on 24 January 2023
Dear reviewer, thank you for taking the time to share your recent experience with several of our teams across the hospital. We're very glad to read that they were able to treat you so efficiently after your blood loss and that you are now recovering. We'll be sure to pass on your kind comments to the various teams concerned, who will be delighted to read this. We hope you continue to recover well. Kind regards, the patient experience team.
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Review titled My god !
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
It’s almost impossible to cancel or rearrange an appointment. The amount of delay being put through to anyone, makes you want to hang up the phone and not bother. No wonder so much money is being wasted to ‘no show’ appointments. I’ve been in the queue for 35min to speak to outpatients to cancel a small procedure appointment. I think I am going to hang up now as I only patient 13, after starting at being patient 29 in the queue. Huh with such an inefficient contact service, no wonder you have so many’no shows’. An incredible shame
Visited Don't know on January 2023
Review titled Barnet Hospital
Replied on 30 January 2023
Dear reviewer, we're very sorry to read that you're having trouble getting through to outpatients to cancel a procedure and that the wait is so long. Could you please email us at rf.bh-patientexperience@nhs.net with your details and we'll look into this for you? Hopefully this will be the quickest way to resolve the issue. Kind regards, the patient experience team.
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Review titled Superb experience for a difficult delivery
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2023
During a difficult delivery, with a potentially fatal outcome, labour ward and theatre staff were skilled and prompt to identify problems and act fast to avoid the situation becoming drastically worse. Post-natal care has been wonderful. Baby and I are very grateful to have received outstanding clinical and pastoral care at Barnet Labour and post-natal ward.
Visited Maternity services on January 2023
Review titled Barnet Hospital
Replied on 24 January 2023
Dear reviewer, thank you for taking the time to leave a review of your recent experience with our maternity service. We're very glad to read that the staff were skilled and efficient, which ensured your baby was born safely. We're also glad to read that your post natal care was equally of a high standard. We'll be sure to pass on your kind words. Best wishes, the patient experience team.
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Review titled Outstanding staff
Rated 5 stars out of 5
by Rita - Posted on 08 January 2023
My elderly mum was in excruciating pain during the early morning hours of Friday. The care they provided for her was outstanding. I saw how busy and pushed the staff were. Hats off to how they remained calm and handled all the patients with care despite additional pressures from some very demanding relatives accompanying the patients. I saw the how they handled everything with in a very calm and professional way. A big clap for the staff, especially the head nurse. We are very proud of our NHS, well done for everything you do.
Visited Accident and emergency services on January 2023
Review titled Barnet Hospital
Replied on 09 January 2023
Dear Rita, thank you for your review. We're very glad to read your mother has been taken such good care of, despite pressures the hospital is under. We'd like to be able to pass on these compliments, but are unable to tell which team looked after your mother. If you'd like to email us at: rf.bh-patientexperience@nhs.net and tell us which service she was treated by (e.g. was this the emergency department, or a ward?), we'll be sure to pass on your kind comments. Best wishes to you and your mother, the patient experience team.
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Review titled Worst hospital I've ever visited
Rated 1 star out of 5
by Sharon - Posted on 30 January 2023
Went for blood tests today 30.01.2023 and had the worst experience ever. The lady who took my blood was the rudest person I've ever met. Firstly she kept arguing about me not wearing a face covering. I guess she's not happy she must wear one. Secondly I warned her I faint sometimes and she replied- if you faint so you'll be on the floor, I don't care. It's for safety reasons. What safety reasons? I didnt say anything because I'm worried what she gonna do with the blood samples she took from me. Worst hospital on Earth i guess. I rather die than be taken there. Its sad we can't mention exactly who person was because they should be shamed. Why people like that are allowed to work with other people. Disgusting. Avoid if you can.
Visited Don't know on January 2023
Review titled Barnet Hospital
Replied on 06 February 2023
Dear Sharon, we're very sorry to read that you have had a poor experience with our phlebotomy service at Barnet on the 30th January. We have flagged this to management and they would like to look into this but require more details to do so. Could you please contact our Patient Advice and Liaison Service with more personal details when you have a moment? PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Many thanks, the patient experience team.
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Review titled Inadequate hospital
Rated 1 star out of 5
by Constantina Paraskeva - Posted on 02 February 2023
My husband has been waiting in their A&E for 8 hours and is still waiting to be seen! It is now 5.21am and he has not been seen. We have children to both transport to school in the morning and our son is disabled. This is an appalling way to treat parents and registered carers. I am calling the CQC when it opens to ask them why this hospital is not rated inadequate.
Visited Accident and emergency services on January 2023
Review titled Barnet Hospital
Replied on 02 February 2023
Dear Constantina, we're very sorry to read of your experience in our emergency department, which continues to face considerable winter pressures at the moment. I flagged your review to management earlier this morning and have been assured that they have now spoken to your husband about his experience and made a note of patient experience improvements during this conversation. If you did want to discuss this further, please contact our Patient Advice and Liaison Service (PALS): PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924 . Kind regards, the patient experience team.
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Review titled CT Scan
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
I want to CT scan 22nd January 2023, Staff is very rude and no discipline, we r wait in morthen then 1 hours, Out side no sitting area, today is 16 feb2023 my GP didn't get result or any reports form CT scans from barnet hospital. So GP can't give medication and I am suffering pain kidney ston
Visited Don't know on January 2023
Review titled Barnet Hospital
Replied on 17 February 2023
Dear reviewer, we're very sorry to read that you had a poor experience with our imaging team and that your GP hasn't received your CT report which they are waiting for to prescribe medication. Please could we ask you to contact our Patient Advice and Liaison Service (PALS) so this can be looked into further for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience. Sending you our best wishes, the patient experience team.
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Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 07 January 2023
My mum is Walnut ward after recovering from Covid. She is awaiting a care package before she can be discharged home. The staff have been amazing, my mum is looking very well cared for and they even had relaxing music playing for her, from what I saw on my visit it was working! All the staff I have come across have been so kind, caring and approachable. I was also very impressed with the cleanliness in the hospital.
Visited Geriatric Medicine on January 2023
Review titled Barnet Hospital
Replied on 09 January 2023
Dear reviewer, thank you for your review of Walnut ward. We're very glad to read that your mother has been so well looked after and that staff have even played music to help her relax. We note how caring and kind the staff have been, as well as how clean the ward is. We'll be sure to pass these kind comments on to our colleagues. Many thanks and best wishes, the patient experience team.
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Review titled Excellent specialist care
Rated 5 stars out of 5
by Zabeen Goss - Posted on 22 January 2023
I brought my severely disabled mum into A&E at BGH on 16th Jan 2023 following an urgent referral from Chase Farm Hospital where it was established that my mum had dislocated her right knee. There were 2 doctors from the Orthopaedic team assigned to my mum's severe injury and we cannot show our appreciation and gratitude enough for the doctors' high level of care, service and patience towards my mum. The doctor showed so much respect to my elderly mum whilst remaining professional and ensuring she was comfortable throughout despite her injury. We would appreciate it if our message is passed onto this department please as we highly recommend the doctors who helped my mum to other patients alike. Many thanks.
Visited Orthopaedics on January 2023
Review titled Barnet Hospital
Replied on 24 January 2023
Dear Zabeen, thank you for your review of our emergency department at Barnet. We're glad to read that our orthopaedic team provided a high level of care, respect and patience. We're also glad to read that your mother was comfortable throughout her time here, despite being injured. We will indeed pass on your kind comments to the team. Sending you and your mother our best wishes, the patient experience team.
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Review titled Overall am very happy with the Physio
Rated 5 stars out of 5
by Tom Hatherley - Posted on 25 January 2023
I was admitted here for physio after experiencing stiffness in my wrist following a break. The first person who saw me I wasn’t massively impressed. She pretty much asked me what exercises I was doing and said “yeah do that”. Maybe she was new. However, man who took my final two physio sessions was amazing. He was extremely knowledgeable and was able to adapt the exercises to get me back to my normal routine. For me this meant being able to lift heavy weights at the gym once again. My experience reinforces what I’ve always thought about NHS physio; you get a varied experience depending on the individual assigned to you. In the future it would be great if they invested in the whole team to up-skill them to the level of the last guy I saw.
Visited Physiotherapy on January 2023
Review titled Barnet Hospital
Replied on 30 January 2023
Dear Tom, thanks for your review of the physiotherapy team at Barnet. We're sorry to read that you didn't find the first physio you saw particularly helpful, but we are at least glad that the physio you had for your final two appointments was very knowledgeable and has helped you get back to your usual routine in the gym. We'll pass on your comments about your varied experience to management and we'll also ensure the physio you saw last receives these compliments. Happy lifting and kind regards, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust