Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Grateful
Rated 5 stars out of 5
by Carla Rodrigues - Posted on 12 November 2022
Great friendly helpful staff even been soo busy still smile and a great care received as a patient and family thank you all of you for saving my dad and been soo nice to me on my most hardest time
Visited Diagnostic Physiological Measurement on November 2022
Review titled Barnet Hospital
Replied on 24 November 2022
Dear Carla, thank you for leaving a review of yours and your father's recent experience with Barnet hospital. We're so pleased to read that your father received great care and that staff were helpful, kind and friendly despite being busy. We'd love to be able to pass this on to the team that looked after your father, so if you wouldn't mind emailing us at rf.bh-patientexperience@nhs.net with the name of the ward/unit he was on/the team that looked after him, we'll make sure it gets to our colleagues. Kind regards, the patient experience team.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Triage nurse did not understand issue and spoke very little English, ecg nurse was not effective in her communication regarding my symptoms. Told me to wear a mask even though my main symptoms were not being able to breathe.Long wait for doctor. Security staff(make) both spent much of their time making experience in waiting room unpleasant, removing partners/parents or caregiver from waiting room even if it seemed completely unnecessary to do so. Poor communication, no empathy or understanding. Awful place to end up when you need all that was missing.
Visited Accident and emergency services on November 2022
Review titled Barnet Hospital
Replied on 12 December 2022
Dear reviewer, thank you for the review of your recent experience in our emergency department. We're sorry to read that you experienced communication issues throughout your time here with both clinical staff and security. We note that the communication also lacked empathy and understanding. We've passed these comments to management to ensure they're aware and if you would like to speak to our Patient Advice and Liaison Service (PALS), they could discuss this further with you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We apologise again for a poor experience at Barnet emergency department and hope you are recovering well. Kind regards, the patient experience team.
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Review titled Early Pregnancy Clinic
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I visited A&E due to suspected miscarriage on Saturday to be told it was too early to tell. I revisited again on Sunday with severe pain on my right side and heavy bleeding. I had a scan booked in with the early pregnancy clinic Tuesday and it wasn't a kidney infection so i was told to take pain killers until then. When i arrived on Tuesday after a long weekend of pain and drugs, i searched for the Early Pregnancy Unit, back and forth, eventually asking staff for directions. Staff members mentioned that nobody could ever find this clinic because it was not signposted. It turns out to be the Gynecology department. When i arrived at reception 15 minutes late, i was turned away. I explained that i had spent ages running back and forth unable to find the department or where i was expected to go, only to be told 'its on the letter'. Unfortunately the letter stated early pregnancy clinic but all the hospital signs refer to Gynecology. So i had visited a couple of other departments before being redirected. I was then told to go to A&E if i needed help. I explained that I had spent most my weekend in A&E as i was bleeding heavy and in pain. I was eventually offered an appointment for tomorrow but this was only after i had broken down in tears. The thought of returning home to another 24 hours of pain killers is distressing. This is not an appropriate way to treat people who are in need of support. Im waiting to have what is probably my 5th miscarriage confirmed tomorrow and I really wish i could have had a better experience with this so very hidden department. I would suggest you please switch your letters to say Gynecology department rather the Early Pregnancy Clinic giving people a chance to find you. I would also like to suggest such a key department offers more compassion given the emotional stress many may be experiencing. I sincetely hope my feedback is able to help others.
Visited Gynaecology on November 2022
Review titled Barnet Hospital
Replied on 09 November 2022
Dear reviewer, we're very sorry to read of your recent experience with trying to find out early pregnancy unit, whilst in considerable pain and distress. We have passed this comment to management who have asked if you wouldn't mind emailing us so that they can look into this and speak to you. If you could please email us at rf.bh-patientexperience@nhs.net with some personal details, we'll be sure to pass this on to management. In the meantime, we send our apologies again and our best wishes. Kind regards, the patient experience team.
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Review titled Great Phlebotomy
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2022
Great Phlebotomy service as usual. Disorganised reception area. Rude and unhygienic receptionist - touchy her snotty tissues then the paper work of sick patients without using sanitiser in-between. Unacceptable for a hospital environment.
Visited Don't know on November 2022
Review titled Barnet Hospital
Replied on 28 November 2022
Dear reviewer, thank you for taking the time to leave a review of your recent experience with our phlebotomy service. We have mentioned this to management who believes your comments about the receptionist may have already been dealt with through our PALS service. If however this is incorrect, please email us at rf.bh-patientexperience@nhs.net - In the meantime, we're pleased to read the service overall was good. Kind regards, the patient experience team.
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Review titled Saddened
Rated 2 stars out of 5
by Anonymous - Posted on 06 November 2022
Had orthopaedic surgery - broken knee. Staff are overwhelmed, run-ragged and exhausted.There is great dependence upon HCAs. Lack of coordination of the discharge process and discharge summaries not being signed off promptly leads to unnecessary delays causing extension of bed occupancy which is wasteful of precious beds & of significant opportunity cost
Visited Accident and emergency services on November 2022
Review titled Barnet Hospital
Replied on 09 November 2022
Dear reviewer, thank you for taking the time to review your recent experience of orthopaedic surgery and hospital stay. We note your comments about the department being short-staffed and delays with the discharge process. We're sorry that this was your impression of the service and have passed these comments to management. We hope you are recovering well from your surgery and send you our best wishes. The patient experience team.
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Review titled Very poor blood test
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2022
Came to have a prebooked blood test, I couldn't understand the phlebotemist who was very agitated, said to lean back , I couldn't as I have a bad back, then said breathing on her ?? At my practice was told blood tests had been lost !! Really poor service!
Visited Haematology on November 2022
Review titled Barnet Hospital
Replied on 28 November 2022
Dear reviewer, we're very sorry to read you've had a poor experience with the phlebotomy service at Barnet recently. We've spoken to management and they'd like to look into this more for you. To help this, we'd be very grateful if you could please email rf.bh-patientexperience@nhs.net with your details. Many thanks and kind regards, the patient experience team.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Was contacted for a barium meal scan as I have a lump in my throat was unable to attend appointment offered as I have a dental appointment to remove six teeth. I was informed there is nothing else and they will get back to me. When trying to phone the ENT department for an hour and no reply. I have worked in the NHS as a senior clinician and I am appalled at my treatment
Visited Ear, Nose & Throat on November 2022
Review titled Barnet Hospital
Replied on 16 November 2022
Dear reviewer, thank you for your comment. We have flagged this to outpatient management and they have asked if you wouldn't mind getting in contact with more details so they can look into this for you. Would you mind please emailing us at rf.bh-patientexperience@nhs.net ? In the meantime, our sincere apologies that you were unable to get an answer from ENT on the number you were given. We hope to be able to clear this up for you asap. Kind regards, the patient experience team.
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Review titled Great hospital
Rated 5 stars out of 5
by Barbara - Posted on 19 December 2022
I’ve been visiting this hospital for around 15 years for my pacemaker checks etc. I have always found the receptionists friendly and the technicians efficient and helpful. I’ve always been seen on time. My problem is, I’ve been trying for three weeks to change my April 2023 appointment and no one is answering the phone. I feel my only option now is to drive to the hospital to speak to someone.
Visited Cardiology on October 2022
Review titled Barnet Hospital
Replied on 20 December 2022
Dear Barbara, we're very glad to read that you have always had a good experience with our staff at Barnet hospital and that you've always been seen promptly on arrival. We note however that you're having trouble getting hold of staff to change your April appointment, so rather than having to come into the hospital, could you please email us more information about you so that we can look into this for you? Please could you email rf.bh-patientexperience@nhs.net . Many thanks, the patient experience team.
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Review titled World Class
Rated 5 stars out of 5
by Paul Devine - Posted on 19 October 2022
I developed an extremely scary breathlessness episode on Monday 17 Oct having presented first at Chase Farm I can honestly say that every nurse and Dr were brilliant and moved me to Rowan Ward Bed 13, the following evening. Every aspect of care in A&E, Resus? , Cardiology and Imaging was tremendous. Every one was friendly and professional. The hospital really works class you couldn’t expect more. Thank you
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 28 October 2022
Dear Paul, thank you for taking the time to leave a review of your experience with our emergency department and cardiology. We're delighted to read that you felt your care was world class and that staff were friendly and professional. We'll be sure to pass on your compliments and thank you again. Kind regards, the patient experience team.
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Review titled Excellent care at Barnet Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2022
Every member of staff, from porters to consultants, were wonderful and caring. I can’t fault the medical care I received during my stay
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 01 November 2022
Dear reviewer, thank you for your review of Barnet hospital. We're very glad to read that you found all staff wonderful and caring, along with good medical care here. We would love to pass on your compliments to those who looked after you, so if you would like to email us more information, we'll be sure to do so. You can email us at rf.bh-patientexperience@nhs.net - Kind regards, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust