Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 4 stars out of 5
by Mrs Diane shah - Posted on 10 October 2022
Just want to shout out for the excellent care I received from a certain male nurse on AAU on Saturday after being moved from a&e. Would like to mention him personally but not sure if that's allowed, which is a shame as he went out of his way to help the three of us who were in the room. If only everyone was like him the world would be a better place 😁
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 11 October 2022
Hi Diane, thank you for taking the time to leave such a kind review of your recent experience on AAU. If you would like to email us at rf.bh-patientexperience@nhs.net with the name of the nurse who you found particularly helpful, we will be sure to pass on the compliment. We're glad to read he went out of his way to help you and that you had such a good experience here at Barnet. Kind regards, the patient experience team.
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Review titled Fantastic Care !
Rated 5 stars out of 5
by mandy Gibbon - Posted on 29 June 2023
I was cared for by Cardiology Team last year and received the most fantastic care ! I was admitted to the Cardiology Ward for my stay, as that was the only bed available at the time. I want to thank all the GP's, Nurses, and other staff for all the wonderful care I received. They have changed for life, and I don't know where I would be if it was not for them ; ) Thank you so much.
Visited Cardiology on October 2022
Review titled Barnet Hospital
Replied on 07 July 2023
Dear Mandy, thank you for your review of your care under the cardiology team at Barnet last year. We happily note that doctors, nurses and other staff provided you with wonderful care, which has been so impactful on you. We will pass on your kind words and we send you our best wishes, the patient experience team.
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Review titled Waiting room A&E
Rated 1 star out of 5
by Sandra - Posted on 09 January 2023
I attended A&E on two occasions with both of my parents who have serious health issues and English is not their first language therefore I am required to attend with them for any hospital visits. I was allowed to go in to see nurses and doctors but was made to wait outside in freezing cold weather and a rain with barely any seats! I find this unacceptable especially when i go in to see doctor and then walk around hospital for the tests. Its lot like you can sit in the car and wait once they got called in as parking is round the corner. I ended up ill my self on both occasions with massive fever and bed bound for 3 days, because I was made to wait outside in freezing cold!
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 09 January 2023
Dear Sandra, thank you for your review of the emergency department at Barnet hospital. We're very sorry to read that you were asked to wait outside for your parents and that this led to you becoming unwell on both occasions. Our current emergency department guidance on the Royal Free website states that to avoid over-crowding, visitors may be asked to wait outside (as part of on-going Covid measures), but given your experience, we would encourage you to discuss this with our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we have passed your comment to emergency department management. Our sincere apologies for your experience again and we send you our best wishes, the patient experience team.
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Review titled Poor staff communication
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2022
Midwives didn't explain what was happening and kept leaving me in different rooms despite my concerns. I’m pregnant for the first time and was left clueless with no communication about what was going on or if there were any concerns. Left me feeling very anxious
Visited Maternity services on October 2022
Review titled Barnet Hospital
Replied on 14 October 2022
Dear reviewer, thank you for taking the time to leave a review of your recent experience with maternity at Barnet hospital. We're very sorry to read that you have been left feeling anxious and unsupported due to a lack of communication, especially around your concerns. Management would like to look into this and have asked if you could please email us your name, date of birth etc and a contact number so that they can discuss this with you. We would be grateful if you could please email us this information at rf.bh-patientexperience@nhs.net - Sending you our best wishes in the meantime, the patient experience team.
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Review titled A and E at Barnet to be avoided
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2022
Very poor experience this weekend and staff who appear to lack empathy and caring. It was a very upsetting experience . Waits of 10 hours and no information given when you see staff on procedures and what to expect . Recorded the wrong information on the x-ray form and was told I was having a chest x-ray rather than hip and back. Had to leave all my clothes on the floor in the x-ray dept as no chairs or lockers . I watched one young doctor spending an hour on her phone and seeing no one. UTC a totally different atmosphere from the very helpful man on reception to the nurse practitioner . Caring and helpful and informative plus gave time. Clean, modern and bright. What a difference! When you enter A and E you sit looking at a big poster promoting Hadley Wood private hospital only a mile away and the contact details. Is this what it has come to? Having been a special needs teacher in Newham, Waltham Forest and Enfield for over 40 years I would never have displayed such poor attitudes to parents despite the stress. Thankyou to the UTC dept
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 11 October 2022
Dear reviewer, we're very sorry to read of your experience in Barnet emergency department this past weekend. We note the long wait and poor communication but are also concerned about your X ray details having been recorded incorrectly. We would be grateful if you could email us at rf.bh-patientexperience@nhs.net with your details, so we can look into this for you. Or you can contact our Patient Advice and Liaison Service (PALS) directly to look into your recent experience further: PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we have passed this feedback to senior management. We're glad to see that your experience of the urgent treatment centre was at least much more positive and that staff were helpful, caring and informative. We hope to hear from you soon regarding your emergency department experience and send you our best wishes. The patient experience team.
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Review titled fantastic care
Rated 5 stars out of 5
by mr robert tomlin - Posted on 20 October 2022
Thank-you for the care and service I received in Barnets emergency care. Especially the care I had in AAU. The staff and medical care were first class. It was a traumatic experience I had but it was relieved by the care I received. Thanks again.
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 01 November 2022
Dear Robert, thank you for taking the time to leave such a kind review of your time at Barnet recently. We have passed on your compliments to the two teams and we are very glad to read that such a difficult experience was relieved by the quality of care you received here. We send you our best wishes. Kind regards, the patient experience team.
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Review titled Early pregnancy department
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I had a referral from my GP to have a scan as I am 10 weeks pregnant and bleeding no one has called me to book an appointment I’ve called them next day to ask them about the appointment and they said that I don’t need to do a scan there’s nothing we can do if you’re bleeding as I had three miscarriages The way they spoken to me it was unprofessional my GP had to call the hospital so that can take me and that’s how bad the dealed with a patient
Visited Maternity services on October 2022
Review titled Barnet Hospital
Replied on 28 October 2022
Dear reviewer, we're very sorry to read about your recent experience with the early pregnancy unit at Barnet. Management are aware of your comment and have asked if you could please send us your details so they can look into this and speak to you. Could you please email us at rf.bh-patientexperience@nhs.net Sending you our best wishes in the meantime, the patient experience team.
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Review titled Very Professional !!
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2022
I can’t begin to tell you all how good A&E were but also the Spruce Ward/ Rowan Ward. They literally saved my life. I will always be grateful to them. Keep up the good work! May good bless you all. Many Thanks Mahmuda Mirza
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 17 October 2022
Dear Mahmuda, thank you for leaving a review of your recent experience of our emergency department, Spruce and Rowan ward. We're very glad to read that you have felt so well looked after in all three clinical areas and we will be sure to pass on these kind comments. Sending you our best wishes, the patient experience team.
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Review titled Huge delay
Rated 1 star out of 5
by Sadush Guri - Posted on 09 October 2022
My worst experience, 11 hours there and just pressure check 2 times and a blood test that I never learnt how it was. We left disappointed and who knows how many hours I would need for a doctor to see me.
Visited Accident and emergency services on October 2022
Review titled Barnet Hospital
Replied on 10 October 2022
Dear Sadush, thank you for leaving a review of your recent experience in our emergency department. We're very sorry to read your wait was 11 hours and that you felt you needed to leave before you saw a doctor because of the wait. Unfortunately our emergency department is seeing extremely high levels of patients at the moment but you could contact our Patient Advice and Liaison Service (PALS) to look into your recent experience further: PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we have passed this feedback on to senior management. Sending you our best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust