Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A practice that is overwhelmed
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2023
I visited the accident & emergency after calling 111 and instructed to go. I got to the hospital at 8.30pm and saw a gp at 5.30am the next morning. I was at risk of heart attack and blood pressure of 190/113 but that was not deemed urgent so bumped to the back of the q. Needless to say I was frustrated, wanted to leave and as I was looking around I could see that everyone there was in the same boat. This was the result of a broken Nhs. I have to say that when I saw the Doctor he was thorough, his examination was brilliant and I cannot complain about the service once I received it. I think the a&e should start operating on a ticket basis. Most patients there lived locally. If I came in registered and was given the option to say wait for a call to come back in at 5.30am I would have been less stressed, I could have rested etc...Something must be dome to help this system.
Visited Accident and emergency services on May 2023
Review titled Barnet Hospital
Replied on 22 May 2023
Dear reviewer, we're very sorry to read that you had such a long wait in our emergency department recently, having been advised to attend the department by 111. We do continue to see very high numbers of patients, which are seen in order of clinical priority, but we also appreciate the impact this has on patients and their loved-ones and this is not the experience we would wish for our patients. We have forwarded your comments to management but if you would like to discuss your experience further, we recommend speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Apologies again for your poor experience. Kind regards, the patient experience team.
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Review titled Terrible Hospital
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2023
It is a terrible department. There were no doctors. My daughter was suffering from pain in her ears for more than four hours but we were still asked to wait for the doctor to visit her. After waiting for more than four hours I noticed that there were no doctors. There were only nurses in the department and when I was going out of the department after four hours, they even didn’t try to prevent us from leaving. That means that my daughter’s illness was not important for them at all. I also have to mention that the nurses were very lazy and rude and not doing anything special at all. All the time they were sitting by the computers and doing nothing. I never recommend this hospital.
Visited Accident and emergency services on May 2023
Review titled Barnet Hospital
Replied on 12 May 2023
Dear reviewer, we're very sorry to hear that you and your daughter had a poor experience at Barnet hospital recently. We note that your daughter had to wait for more than four hours and that you eventually left. We're unable to tell from your comment however which department your daughter was seen in, so could we please ask you to email us at rf.bh-patientexperience@nhs.net with more information? That way we can pass on your comments to the appropriate team. Again, our apologies for your poor experience and we send you and your daughter our best wishes. We hope she is feeling better now. Kind regards, the patient experience team.
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Review titled Caring staff and smooth process
Rated 5 stars out of 5
by Sophie Solomon - Posted on 14 April 2023
A huge thank you to all the staff on the early morning shift on 14th April 2023. I had acute conjunctivitis and the doctor who examined me was so patient, calm and made me feel very reassured I was going to be okay and made me feel at ease. Although I can’t name the doctor here, I really appreciate the support! The whole experience in an and e was smooth and the staff managed our expectations of wait times well. Thank you again
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 18 April 2023
Hi Sophie, thank you for leaving a review of your recent experience with the Barnet emergency department. We're glad to read that your doctor was patient, calm and re assuring. We also note that the experience as a whole was smooth and that there was good communication around waiting times. We'll pass on your kind comments. Best wishes, the patient experience team.
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Review titled I know you're busy but .......
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2023
My mum was taken into a&e this morning by ambulance. I phoned a couple of times during the day for an update (which I was given and told to call again later) Ive been listening to the phone ringing now for last 20 minutes as no one is answering. My mum is 88, I live in Portugal so need to speak to someone. There should be someone available to answer phone at all times
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 11 May 2023
Dear reviewer, we're very sorry to read that you were unable to get through to our emergency department and had waited 20 mins at a time, to no avail. We especially appreciate that this was a difficult time and that being so far away meant you were reliant on being able to speak to one of the team on the phone. We've passed on your comment to management who have expressed their apologies and explained that due to high demands on the department, there may be a delay in answering telephones, but they will communicate your experience to their teams in the emergency department. If you would like to discuss this more, we recommend speaking to our Patient Advice and Liaison Service (PALS), to have them look into this for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Apologies again for your poor experience and we send you and your mother our best wishes, the patient experience team.
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Review titled Various Issues
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2023
Lived in London for 15 years had hospital treatment 3 times, always amazing but here I plonked in a corner, not offered water while all the staff were have a laugh by the computer
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 27 April 2023
Dear reviewer, we're sorry to read that you've recently had a poor experience at Barnet. We're unable to tell from your review which department you were seen by, so could we please ask you to email us at rf.bh-patientexperience@nhs.net with more information, so we can pass on this feedback accordingly? Our apologies again and our best wishes, the patient experience team.
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Review titled Pointless
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Attended 3 times with vaginal bleeding. They just did a urine and blood test. I was then sent home with some medication, which didn't work. First time they said that the gynaecologist had refused to see me (!), second time that they don't have an ultrasound machine (an entire hospital without an ultrasound machine...), and the third time that my problem had now become long-term and I should go to the GP. They basically refused to treat me. Apparently, a woman my age shouldn't expect any better. Of course, it goes without saying that a GP cannot deal with such a situation, and is not qualified to do so. As indeed their own GPs in A&E had failed to provide effective treatment. Next day the bleeding got into a super heavy flow. 111 said that they are sending an ambulance (from Barnet General). Then they called to say, since the ambulance is too busy can I go to A&E instead? Hell, no, I can't go anywhere, that's why I am calling you. I am a prisoner without a life because you are not treating me. You just take the NHS tax from my salary without asking me and then you neglect my health. While I was being sent away without any treatment I could see that male patients were being referred for emergency scans. After I got the bleeding under some control on my own and without the help of anyone here, I flew to Greece to see a gynaecologist urgently privately. He offered to see me and operate at a very short notice after hearing that I'd been bleeding for 2 months non-stop. That is considered an emergency... I was seen and operated on the same day. The ultrasound took 2 minutes and the operation 15... Apparently, the bleeding would have carried on for a year at least without the op. I got no help and no patient care here. I got treated like a nuisance and like a second-rate patient just for being a woman. The medication prescribed made things worse in the long term. It was only good enough to allow me to board a flight safely to go and see a proper doctor away from Barnet General. There was no interest in my quality of life or well-being. Your doctors are rude and lazy. My best advice to anyone is to not bother with this A&E Department at all. This department here is not up to modern medical standard. It only wastes your time and delays you going to someone that is actually going to treat you. The main objective of Barnet General A&E doctors is to keep their workload down without any interest for the outlook for the patients. They are happy for you to suffer and let your life bleed out of you so that they don't have to do anything about it. They told me they only do blood transfusions and resuscitation. They just don't want you dying on their premises. They don't care if you do in the next hour after you have left the hospital. If it hadn't been for the false hope of treatment here I would have got it much earlier privately. So, use my experience to your own benefit. The best thing that can happen to Barnet General A&E is to close it down.
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 22 May 2023
Dear reviewer, thank you for your submitting your review and we are very sorry to hear of your experience whilst attending our emergency department recently. We’ve passed your comments to management who are aware of your experience and have expressed their apologies. They have also explained that they are looking into this with their staff to determine further what happened. In the meantime, if you would like to discuss your concerns further, we recommend speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Apologies again for your poor experience and we hope you are recovering well. Kind regards, the patient experience team.
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Review titled Thankful is an understatement
Rated 5 stars out of 5
by darren peter hughes - Posted on 05 April 2023
Having arrived at A&E in a quite sad and painful state it was evident that the department as a whole was quite literally bursting at the seems. It was after 10pm on a Thursday night and the estimated waiting times went from 6hrs initially, steadily rising throughout the night and early morning to an eventual 16hrs waiting time. Due to the nature of the medical condition I found myself in I was assessed in triage after 1.5hours and then waited about another 12 hours to be assessed again then but at every touch point with all of the pressure the whole department and site was obviously under at this time. The attention and attentive compassion and care and diligence and utterly overwhelming support and professional as well as personal treatment and duty that I was privileged to receive was and is faultless and I shall always and forever feel not just merely thankful!! But truly blessed & fortunate to not only be able to access and encounter such medical professionals at a site that is clean and modern and welcoming but it more than that! Much more! It’s how each department works together to truly help and heal and achieve everything possible and then some for me myself and for all of us who come to call on their care at the most painful or difficult of times. Everything that is right with our nation and our nhs is on display at Barnet Hospital and as members of the public and civilians trying our best to get through these tougher times it’s experiences like the treatment and care I encountered that makes life much less arduous and hurtful and I just wish there were more that I could do to show thanks and appreciation and admiration for you all other than just posting a review or a few thoughts or words because You are all truly precious and priceless and I’m just soo Thankful just so thankful for the NHS and for all of you
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 11 April 2023
Dear Darren, thank you for taking the time to leave a review of your recent experience with Barnet hospital emergency department. We're very pleased to read that although there were unfortunately significantly long waiting times which increased in the time you were there, that you found staff to be attentive, caring, compassionate, professional and diligent. We also note that you observed how well departments worked together and were so impressed with your experience. We will be sure to pass on your kind words to our colleagues who will appreciate them. Sending you our best wishes, the patient experience team.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
My dad was taken in as an emergency and the staff were amazing from the very start until we collected him on the Sunday afternoon. All the staff involved were professional and were faultless in their treatment of my dad. A big thank you to all.
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 05 April 2023
Dear reviewer, thank you for taking the time to leave such a positive review of your father's experience in our emergency department. We're very glad to read that all staff involved were professional and faultless in the treatment of your father. We will pass on your kind words and send you and your father our best wishes. Kind regards, the patient experience team.
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Review titled Forever grateful
Rated 5 stars out of 5
by Stanley Clingman - Posted on 26 June 2023
Two months after being admitted to Barnet Hospital with a life threatening Lung infection I am making slow but steady improvement in my condition and I owe this solely to the wonderful treatment I received from Barnet Hospital and,in particular , the kindness sympathy and dedication from everybody working in the Juniper Ward. My admiration for the Doctors, Consultants, Nursing staff Physio plus all the others working there knows no bounds. I shall forever be grateful to all of you. From your 94 year old fan Stanley Clingman
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 27 June 2023
Dear Stanley, thank you for leaving a review of your time on Juniper ward. We're very glad to read that you received wonderful treatment from our colleagues and felt they were kind, sympathetic and dedicated. We shall pass on your admiration and kind words to our colleagues (who will be delighted to read this) and we hope you are continuing to recover well at home. Best wishes, the patient experience team.
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Review titled Poor
Rated 1 star out of 5
by An 85 year old - Posted on 21 April 2023
After being sent to A&E with a letter from a GP with my elderly mother who is suffering from depression and dementia with a suspected overdose we were left for 2 hours in the waiting room before her bloods and ECG were done then she was left in a chair for another 3 hours before a doctor saw her (I wasn't allowed to stay with her). Once the doctor had seen her and said that she would be admitted I left as I was not allowed to be with her. I called at 8am my mother was still in A&E!! And that was where she stayed until 3pm. The whole system in A&E is all wrong and needs to be addressed.
Visited Accident and emergency services on April 2023
Review titled Barnet Hospital
Replied on 27 April 2023
Dear reviewer, we're very sorry to read that you were unable to wait with your mother in our emergency department, who you have expressed suffers with mental health issues and dementia. We have flagged this to management who are looking into this with their staff and send their sincere apologies that this was your experience. They also send their apologies that your mother experienced long waiting times which is unfortunately due to high attendance numbers and admissions, but we appreciate the impact this has on patients and their loved-ones. If you would like to discuss this further, we recommend speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Sending you and your mother our best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust