Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled We left untreated
Rated 1 star out of 5
by Elhadi Mokrani - Posted on 26 June 2024
Went to emergency with chest pain and breathing difficulties with my 9 years old who had knee injury After 3 hours waiting we left untreated back home one nurse was extremely cold and show no empathy knowing that both me and my child are going back home without seeing doctor but show no feelings I think she is in the wrong place I know there is doctors shortage and NHS is struggling and so on but you can not justify this attitude towards patients If you can not treat us when we are sick treat us with a respect The worst experience I had in any hospital in my life I am 52 I am still with the pain and for my son I hope he recovers by himself As it for now we don’t know where to go when we are sick
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 28 June 2024
Dear Elhadi, We're sorry to read that you had a poor experience with our Barnet emergency department recently. We note that you and your son left after three hours as you had both not been treated yet. Our emergency department continues to see very high numbers of patients, resulting in higher waiting times than we would like for our patients, but given that you have also expressed concerns about staff attitude, we would recommending our Patient Advice and Liaison Service (PALS) to discuss further, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the Barnet patient experience team.
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Review titled Excellent care
Rated 5 stars out of 5
by Fatima - Posted on 20 June 2024
The nurses and healthcare assistants were lovely at Barnet hospital. They were always caring and kind
Visited Stroke on June 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear Fatima, we're very pleased that you've had such a good experience at Barnet hospital with our nurses and healthcare assistants. We'd love to be able to pass on your kind words to the team who looked after you, so if you'd like to email us at rf.bh-patientexperience@nhs.net with the name of the ward or service you were seen by, we'll be sure to pass this on. Many thanks and kind regards, the Barnet Patient Experience team.
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Review titled Uncaring Night Staff
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Was admitted to ward after op. Very painful as I am unable to take strong painkillers. One particular night started vomiting and had bad stomach pains. I asked for sick bowl and was left to it, the nurses on duty that night were walking past me without even trying to help me in spite of me shouting for help….I was totally ignored while night nurses were joking and on their mobile phones. On this particular night there was a young man working and he ran over and tried to help, he stayed with me holding me upright while I was being sick. He was professional and very helpful once he realised how sick I felt. I cannot praise this young man enough if he wasn’t there that night I dont know what I would have done! Please pass on my heartfelt thanks to him. Also the day nurses were very hardworking and seemed to carry out the majority of the work, please also thank them . Physiotherapist was also excellent, it such a pity that the night staff let the hospital down. How can a night nurse take 2 hours to dispense medication to 8 patients? Easy if she is spending her time to be on her mobile in between patient! Nurses dancing and joking on the ward when patients are ignored is not very professional. Please note that the above is all to do with the night nurses and not the hardworking day staff. Its such a shame we are not able to name and acknowledge the good work carried out by the above mentioned in this review as rules state names will not be published!
Visited Orthopaedics on May 2024
Review titled Barnet Hospital
Replied on 24 June 2024
Dear reviewer, we're very sorry to read you've had such a poor experience with night nurses on one of our wards, after your surgery. On this note, we would like to be able to look into this further with management, but to do so would need to know which ward you were on. Could we please ask you to email us more information at rf.bh-patientexperience@nhs.net to assist with this? Or, if you prefer, you can contact our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we note there was a colleague who tried to assist you that night and that day staff and physiotherapists provided excellent care. When we have more detail, we'll ensure these compliments are passed on. Sending you our best wishes, the Barnet patient experience team.
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Review titled Urgent Care is phenomenal !
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I have just spent the day here having a suspected DVT checked out, and I can't fault a thing. The department is spotless (there's a hardworking cleaner constantly making sure of that) and the staff, despite being on busy long shifts, are competent, kind and caring. I really felt heard and respected, and I only wish I could name the female ENP who made sure my mind was put at rest! Thank you Barnet Hospital :)
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 30 May 2024
Dear reviewer, many thanks for your review of our urgent treatment centre. We're very glad to read that the department was spotless with hardworking domestic staff and that all staff you encountered were kind and caring. We're very glad you felt respected. We have passed on your kind words to management. Sending you our best wishes, the patient experience team.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2024
I recently had the pleasure of delivering my baby at Barnet Hospital and couldn't be more grateful for my midwife. From the start, her warm and compassionate behavior put me at ease. Her professionalism and deep knowledge were evident throughout the entire process, but it was her genuine kindness and dedication that truly stood out. During my labor, she was a constant source of encouragement and reassurance. She took the time to explain each step, making sure I felt informed and empowered. Her calm presence and gentle guidance made all the difference, turning what could have been a stressful experience into a beautiful and memorable one. Her ability to blend expert medical care with heartfelt personal attention is truly remarkable. She not only helped deliver my baby safely but also provided emotional support that I will always cherish. I feel incredibly fortunate to have had her by my side during such an important moment in my life. I wholeheartedly recommend her to any expectant mother seeking a midwife who combines professional excellence with genuine care and compassion. Thank you for everything you did for us. You are a true blessing.
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of your recent experience with our maternity services. We're very glad to read that you had such a lovely midwife, who ensured you felt supported and encouraged and ultimately had a positive experience delivering your baby. We note that she was professional, knowledgeable and kind. We'll pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Quite honestly the worst hospital I have ever been up. Took my father to the emergency department as he had an irregular heart beat. In the first five hours they managed to do an ecg and a blood test. They messed up the blood test so had to do it again- another two hour wait. Then they had to repeat the test as they were concerned about the result. That was three hours ago and we're still here. A total of ten hours and we've had one ecg done and three blood tests only two which were successful. Truly horrific.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, we're very sorry to read that your father had such a poor experience with our emergency department. Given the nature of the concerns you have described, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you haven't already done so. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Sending you and your father our best wishes in the meantime, the patient experience team.
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Review titled Great a&e care
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
After contacting 111 for advice regarding sharp left chest pain, I was told to visit Barnet a&e. It was a busy Friday lunchtime but the queue was constantly moving thanks to the hardworking nurses and doctors working flat out. I was in and out within 4 hours - overall a great patient experience.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, thank you for leaving a review of your recent experience with Barnet emergency department. We're glad to read that you didn't have to wait too long despite the department being busy, and that you had a great patient experience. We have passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Great Experience at Audiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I attended Barnet Audiology Department today to be fitted with hearing aids , so pleased with the service I received, the Audiologist was very thorough & took great care to explain everything fully. I am so relieved to be able to hear clearly again, thank you so much.
Visited Ear, Nose & Throat on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of the audiology department at Barnet. We're very pleased that the audiologist was so thorough, took time to explain everything to you carefully and now you can hear more clearly again. We'll pass on your kind words and send you our best wishes, the patient experience team.
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Review titled The worst A&E experience ever
Rated 4 stars out of 5
by Sam - Posted on 07 May 2024
I've made some grammatical adjustments to your text: "I've been there with my child's symptoms for 4 hours and 30 minutes, from 12 am to 4:30 am. The waiting area was very dirty, and the staff were very impolite. We never received any updates on what to expect next; we were just told to sit and wait. It was midnight, and the waiting time for a child is too long, especially with only one doctor in the department. I'm very unhappy, but there are no other A&E options around here to choose . I also didn't see any supervisors around.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 07 May 2024
Dear Sam, we're sorry to read that you and your child had a long wait in our paediatric emergency department. We note that the waiting area was dirty, that staff were impolite and that there was a lack of communication. Given your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you have not done so already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled Great care and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Received wonderful care during the birth of our daughter. Midwives were attentive and explained the options and procedures clearly. We were moved to the labour ward and the surgeon explained the options calmly and listened to any concerns and gave concise answers. The anesthetist was an absolute star. Always reassuring and kept talking to us throughout to keep us calm during the unplanned cesersren section. Overall a great experience in a time that can result in sudden changes of plans at a moments notice. Thank you to all
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, we're very glad to read that you had such wonderful care during the birth of your daughter. We note that midwives were attentive and communicated well, and that the surgeon and anaesthetist also provided great care. We have passed on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust