Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Helpful
Rated 5 stars out of 5
by Paula Brooks - Posted on 16 May 2024
We came looking for my mum at around 5.30pm who was admitted in to CDU a lovely nurse who was walking out of paediatric went out of her way to take us to my mum she was the loveliest Nurse I have ever met she took us all round to find her I wanted to tell you so you are aware what an amazing human being she is we would never have found my mum on our our as A&E was heaving please can you thank her on our behalf and my mum was in bed 29 in CDU she has now been moved to Quince ward and the nurses are all so lovely and looking after her so well so and massive thank you
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear Paula, thank you for your review of your mother's experience of CDU and Quince ward. We are very pleased to read that firstly, a nurse from another department went to the effort to help you find your mother. Also we note that CDU looked after your mother very well and staff on Quince ward continue to. We will pass on your kind words to management. Best wishes to you and your mother, the patient experience team.
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Review titled A&E was absolutely Heaving!
Rated 4 stars out of 5
by Donna Anker - Posted on 29 April 2024
Arrived at 3.30pm to meet one of my sons who was in a cubicle in A&E Dept - the place was absolutely full, however …. I was met by the most courteous and polite staff. Explanations of what was going on were given in an informative, honest and patient manner. Doctor was amazing and Nurse in charge of a very busy department was patient and kind. Could see they were all up against it - but couldnt fault them. Thank you 😀
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Donna, thank you for your review of you and your son's recent experience with our emergency department. We're very glad to read that despite how busy the department was, staff were courteous, patient, kind and communicated well. We will pass on your kind words which our colleagues will appreciate. Sending you our best wishes, the patient experience team.
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Review titled Worst experience ever!
Rated 1 star out of 5
by Karin - Posted on 25 April 2024
I don't know why this emergency department is even open!! Excuse me but wait with 1 year old 12 hours to see the doctor... Wooow NHS well done to you! Nurses chatting for stupid thing with each other! Not even come to check my Son... I needed to go 3 times to ask them to check temperature of my son!! Only I can say thank you to the doctor with his professional work, he was lovely and very kind!
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Karin, we're very sorry to read that you had such a poor experience with our paediatric emergency department. We note that there was a 12 hour wait to see a doctor and that your son was not checked on. We would advise that you contact our Patient Advice and Liaison Service (PALS) to look into this further for you, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We do separately note that you were grateful to the doctor you saw, who was kind and professional and will also pass this along. Apologies again for your poor experience and we hope your child is recovering well. Best wishes, the patient experience team.
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Review titled Above and Beyond Expectations
Rated 5 stars out of 5
by S Clarke - Posted on 15 April 2024
I was refered to Rheumatology for a diagnosis of Raynauds and on my first appointment also had bursitis treated. In my follow up phone appointment I discussed ongoing fatigue as well as a flare up of Trigeminal Neuralgia, which was not being controlled or investigated by my GP. My consultant arranged for a reassuring MRI which reduced the stress that was preventing pain management to some degree. I have finally been discharged with a diagnosis of Chronic Fatigue. I cannot praise the team enough for their care and attention.
Visited Rheumatology on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for taking the time to share your experience of our rheumatology team. We're very glad to read that you had an MRI arranged which provided reassurance and reduced your stress. We're also glad to read the team were able to provide a diagnosis and that you are pleased with their care and attention. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
Went toA&E on 13/4/24 about 7:30pm it was so full it was crazy but in all that the lone receptionist was so good to everyone a Lady with long black hair. She went above and beyond her duty to help people out
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for your review of our emergency department. We're very glad to read that despite the department being so busy, reception staff went above and beyond to help patients. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Excellent hospital
Rated 5 stars out of 5
by Glenn - Posted on 15 May 2024
I was rushed into the Hospital after suffering heart attack on return journey home from Wembley. All staff were excellent and couldn't fobenough to make me comfortable. I stayed for a week on various wards after having an angiogram all staff were excellent couldn't do enough considering I was 2 hours from home. Thank you to all. who were conscientious in there duties and went the extra mile. To ensure I pulled through. Thank you to all. Your care is very much appreciated.
Visited Cardiology on April 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear Glenn, thank you for your review of our emergency department and the various wards you stayed on. We're very glad to read that staff were excellent in all areas and went the extra mile, which has made such a difference. We will pass on your kind words to management who will be delighted to read this. Sending you our best wishes, the patient experience team.
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Review titled Orthopaedics
Rated 3 stars out of 5
by Julia - Posted on 21 April 2024
My experience is - I can’t get one . This is the third time my appointment has been cancelled to see a orthopaedics specialist. This is now over a year of waiting . Disgraceful.
Visited Orthopaedics on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Hi Julia, we are very sorry to read that your appointment has been cancelled three times and that you've been waiting over a year. We've flagged this to management and they have asked if you could please email us your details, so we can look into this for you. If you wouldn't mind please emailing rf.bh-patientexperience@nhs.net at your earliest convenience, we would be much obliged. Best wishes, the patient experience team.
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Review titled Great birth experiences
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Very good birth and aftercare from maternity services cannot fault this, only thing letting this hospital down is the lack of parking, a lot of staff parking not enough patient parking and I had to come 1-1.5 hours before my appointments to find some sort of parking. Please do think about expanding this visitor and patient parking.
Visited Maternity services on April 2024
Review titled Barnet Hospital
Replied on 21 May 2024
Dear reviewer, thank you for taking the time to share your experience of our maternity services. We're very pleased to read that you received excellent care that could not be faulted. In terms of parking, there is on-going work in our estates team to maximise the space available on site to ensure both staff and patients can park, but space will always be limited and unfortunately it cannot be guaranteed. We appreciate the impact this has on patients/service users though and management are always trying to find solutions to improve the parking experience. Best wishes, the patient experience team.
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Review titled got made to wait over 2 days to be induced!
Rated 1 star out of 5
by sophie - Posted on 31 March 2024
i got told every couple of hours for over 2 days i am on top of the list to be taken over to labour ward and be induced. i got left waiting in a hot tiny cubicle. being told i'm next so i didn't go anywhere. no one was updating me i chased a midwife for a update she never came to me. i was ignored during this time. and left and ignored. in pain. i felt like i was in prison. my mental health got effected considering all midwifes was saying inwas on top of the list i am next for over 2 days and still no progress no update didn't come to induce me. my bed didn't get changed.
Visited Maternity services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear Sophie, we're very sorry to read of your experience with maternity and the impact this has had on you. Given the nature of your complaints, we would strongly recommend either speaking to our Patient Advice and Liaison Service (PALS), or you could send us your details. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. If you'd like to email the patient experience team, you can do so by emailing rf.bh-patientexperience@nhs.net - our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled worst a&e. don't come here
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
My brother has stage 4 lung cancer. He was rushed by ambulance with extreme stomach pain. It took them 2 hours for the nurses to see my brother and 5 for the doctors to actually come. After that, they left him wait apparently waiting on the medical team. In total so far he's waiting for 10 hours and no sign of anyone. Absolutely waste of NHS money. The only good thing about Barnet hospital A&E are the nurses which are very understaffed and overworked, and even though, they're on top of everything. Unfortunately I can't say the same about the doctors
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear reviewer, we're very sorry to read of your brother's poor experience with our emergency department. Given the nature of your concerns, we would strongly recommend discussing them with our Patient Advice and Liaison Service (PALS), if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we note that nursing staff were efficient despite being under significant pressure and we will pass on your compliments. Kind regards, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust